FAQs


Frequently Asked Questions
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Top Ten Questions

question icon What is new for 2023 at Hersheypark®?
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Wildcat’s Revenge is our all-new hybrid coaster opening this summer. Wildcat’s Revenge adds an all-new steel track with unique elements to the wooden framework for a one-of-a-kind thrilling ride experience found only at Hersheypark®. 

question icon When is Hersheypark® open in 2023?
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The 2023 Hersheypark® operating calendar will be shared in early February. Tickets for the 2023 operating season can be purchased on Hersheypark.com starting in February. 2022 Hersheypark tickets are expired and cannot be extended.

question icon Where can I find 2023 Season Pass Holder information on calendar events and perks?
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Season Pass perks vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-Park coupons, and special offers. Redeemable rewards are available in your Self Service account for redemption. More information on events, perks, and Self Service account can be...

Season Pass perks vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-Park coupons, and special offers. Redeemable rewards are available in your Self Service account for redemption. More information on events, perks, and Self Service account can be found here.

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question icon What are the extra hours included with Preview Plan and Hersheypark® Sweet Start?
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Guests with any 2023 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of...

Guests with any 2023 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (Memorial Day - Labor Day). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

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question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon What is The Boardwalk At Hersheypark®?
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Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. The Boardwalk is open Memorial Day through Labor Day. View Water Park Rides

question icon What type of payments will Hersheypark® accept?
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Hersheypark®  is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks...

Hersheypark®  is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. (Please note strolling food vendors like cotton candy or lemonade are currently cash only.) For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment.

In place of cash, consider purchasing an e-gift card before your Park visit.

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question icon Where is Lost & Found located?
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Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations....

Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither Hersheypark nor its employees assume responsibility for the loss of, or damage to, personal property. Locker storage is available throughout the Park.

To report a item that is lost, please visit the Lost and Found page

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question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

question icon How are guests screened as they enter Hersheypark®?
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Evolv uses state of the art sensors and imaging technology to identify items that are not permitted inside our venue. Evolv technology does not employ metal detection systems and provides a frictionless experience for our guests as they enter.