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We have implemented enhanced safety measures to address the inherent risk of exposure to COVID-19 that exists in any public place. Review safety protocols
 

FAQs


Frequently Asked Questions
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Top Ten Questions

question icon What are your safety enhancements at Hersheypark?
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Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing...

Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing capacity through a reservation system, requiring the use of face coverings, conducting temperature screenings and increasing team member training. Please see our comprehensive safety guidelines here - https://www.hersheypark.com/safety.
 

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question icon Will face coverings be required?
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Per the recommendation of the Centers for Disease Control and Prevention (CDC) and in accordance with an Order of the Secretary of the Pennsylvania Department of Health, face coverings are required for all guests over the age of 2 and team members at this...

Per the recommendation of the Centers for Disease Control and Prevention (CDC) and in accordance with an Order of the Secretary of the Pennsylvania Department of Health, face coverings are required for all guests over the age of 2 and team members at this time, except while dining and on water attractions.

If you have a disability that prevents you from wearing a face covering, our alternative accommodation is to bring and wear a face shield during your visit. Please note that face shields are not permitted on certain attractions, and guests will have to switch to a face covering for those experiences.

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question icon Will you take the temperature of guests?
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Guests should be prepared to undergo a temperature screening with a contactless, infrared thermometer prior to entering Hersheypark. Based on guidance from health authorities, anyone displaying a temperature of 100.4 or above will not be allowed to enter.

question icon Are you open for Christmas Candylane?
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Christmas Candylane remains open daily with extensive health and safety enhancements in place. Given the mitigation efforts announced by the Pennsylvania Department of Health, certain indoor attractions, such as Laff Trakk, Reese’s Cupfusion, and...

Christmas Candylane remains open daily with extensive health and safety enhancements in place. Given the mitigation efforts announced by the Pennsylvania Department of Health, certain indoor attractions, such as Laff Trakk, Reese’s Cupfusion, and Hyperdeck, will be closed starting December 12. Our two indoor arcades and indoor game areas are all closed. Indoor dining is unavailable and our retail shops have decreased capacity limits. The photo with Santa will be moved outside the Chevrolet Music Box Theatre. Hersheypark continues to operate under strict capacity restrictions and requires advanced reservations. Full safety enhancements here

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question icon Are you using a reservation system?
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Yes, every guest with summer or group tickets over the age of 2 will be required to make a reservation for a specific visit date to ensure we can comply with capacity guidelines as set by the state. To make, modify, or cancel a reservation before your...

Yes, every guest with summer or group tickets over the age of 2 will be required to make a reservation for a specific visit date to ensure we can comply with capacity guidelines as set by the state. To make, modify, or cancel a reservation before your visit, click here - https://www.hersheypark.com/reservations/reserve-your-day/.

Note -  we will automatically reserve daily capacity for our Season Pass Holders so they don’t have to make a reservation.

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question icon How do I find my Visual ID?
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Enter the Visual ID/Barcode Number located on your Season Pass, Print-At-Home ticket, digital ticket or hard stock ticket. To view your digital tickets, visit your Confirmation Email and click 'Retrieve Tickets". To see examples click here -...

Enter the Visual ID/Barcode Number located on your Season Pass, Print-At-Home ticket, digital ticket or hard stock ticket. To view your digital tickets, visit your Confirmation Email and click 'Retrieve Tickets". To see examples click here - https://www.hersheypark.com/assets/pdf/tickets/visual-id-aid.pdf

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question icon When is my 2020 Season Pass valid?
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All 2020 Season Passes are extended through June 30, 2021. 

question icon What protocols will your employees follow?
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We have implemented a variety of measures to ensure our team members can take better care of you - our guests - and themselves. These measures include: requiring face coverings, staggering schedules, enhanced training and frequent breaks for sanitization....

We have implemented a variety of measures to ensure our team members can take better care of you - our guests - and themselves. These measures include: requiring face coverings, staggering schedules, enhanced training and frequent breaks for sanitization. Team members are also required to complete a COVID-19 Health Screening including temperature checks to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result. 

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question icon How many water rides does The Boardwalk At Hersheypark have?
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Hersheypark features an entire waterpark, featuring 16 unique water attractions in The Boardwalk At Hersheypark

question icon How many rides are available for young children?
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We have more than 20 fun and exciting kiddie rides.