FAQs


Frequently Asked Questions
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Top Ten Questions

question icon What are your safety enhancements at Hersheypark®?
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Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2022 tickets are valid April 2, 2022 through Jan. 1, 2023 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30,...

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2022 tickets are valid April 2, 2022 through Jan. 1, 2023 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2022). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination. Learn More

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question icon What type of payments will Hersheypark accept?
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Hersheypark is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the...

Hersheypark is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment.

In place of cash, consider purchasing an e-gift card before your Park visit.

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question icon When are 2022 tickets valid?
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Tickets for the 2022 operating season can be purchased now on Hersheypark.com and are valid April 2, 2022 through Jan. 1, 2023. Learn More about 2022 tickets

question icon What is the Preview Plan?
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Guests with any 2022 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry. Learn More  

Guests with any 2022 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry. Learn More
 

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question icon What is Hersheypark Sweet Start℠ program and when is it available?
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Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer daily public operating season only (Memorial Day - Labor Day). Sweet Start is not available for Bite Size Season Pass Holders, even when entering...

Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer daily public operating season only (Memorial Day - Labor Day). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.

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question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon What is The Boardwalk At Hersheypark®?
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Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. The Boardwalk is open Memorial Day through Labor Day. View Water Park Rides. 

Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. The Boardwalk is open Memorial Day through Labor Day. View Water Park Rides

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question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

question icon What’s new for 2022?
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We are excited to introduce two new Jolly Rancher ride experiences opening this summer - Jolly Rancher Remix and Mix’d Flavored By Jolly Rancher. Learn more

question icon Is The Chocolatier℠ Restaurant, Bar + Patio open?
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The Chocolatier Restaurant, Bar + Patio is open daily and located at 100 Hersheypark Drive. Patrons can park in the Hersheypark® parking lot and enter through the Hersheypark Supply Co building outside the Hersheypark front gate. Menu and information...

The Chocolatier Restaurant, Bar + Patio is open daily and located at 100 Hersheypark Drive. Patrons can park in the Hersheypark® parking lot and enter through the Hersheypark Supply Co building outside the Hersheypark front gate. Menu and information on reservations can be found here.

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