FAQs


Frequently Asked Questions
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Top Ten Questions

question icon What is included with Hersheypark Christmas Candylane®?
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Celebrate the holidays at Hersheypark! Enjoy some of your favorite rides and select coasters weather permitting, 5 million lights, a light show timed to holiday music, all 9 live reindeer, Santa through Dec 24, a new Hershey Character Meet and Greet inside Music Box Theatre, delicious food...

Celebrate the holidays at Hersheypark! Enjoy some of your favorite rides and select coasters weather permitting, 5 million lights, a light show timed to holiday music, all 9 live reindeer, Santa through Dec 24, a new Hershey Character Meet and Greet inside Music Box Theatre, delicious food favorites and more. Christmas Candylane is our holiday event at Hersheypark open select dates through January 2, 2022. View Hours

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question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon When are 2022 tickets valid?
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Tickets for the 2022 operating season can be purchased now on Hersheypark.com and are valid April 2, 2022 through Jan. 1, 2023. Tickets are non-refundable and non-transferable and expire Jan. 1, 2023.

question icon What are your safety enhancements at Hersheypark®?
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Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2022 tickets are valid April 2, 2022 through Jan. 1, 2023 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2022). We will continue our enhanced...

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2022 tickets are valid April 2, 2022 through Jan. 1, 2023 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2022). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination. View Safety Details

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question icon What type of payments will Hersheypark accept?
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Hersheypark is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around...

Hersheypark is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. (Please note strolling food vendors like cotton candy or lemonade are currently cash only.) For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment.

In place of cash, consider purchasing an e-gift card before your Park visit.

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question icon What is the Preview Plan?
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Guests with any 2022 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry.
 

question icon Where is Lost & Found located?
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Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark. Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither...

Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark. Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither Hersheypark nor its employees assume responsibility for the loss of, or damage to, personal property. Locker storage is available throughout the Park.

To report a item that is lost, please visit the Lost and Found page

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question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

question icon How are guests screened as they enter Hersheypark?
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Evolv uses state of the art sensors and imaging technology to identify items that are not permitted inside our venue. Evolv technology does not employ metal detection systems and provides a frictionless experience for our guests as they enter.

question icon Is The Chocolatier℠ Restaurant, Bar + Patio open?
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The Chocolatier Restaurant, Bar + Patio is open daily and located at 100 Hersheypark Drive. Patrons can park in the Hersheypark® parking lot and enter through the Hersheypark Supply Co building outside the Hersheypark front gate. Menu and information on reservations can be found here.