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Frequently Asked Questions
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Top Ten Questions

question icon What are your safety enhancements at Hersheypark?
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Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing...

Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing capacity through a reservation system, requiring the use of face coverings, conducting temperature screenings and increasing team member training. Please see our comprehensive safety guidelines here - https://www.hersheypark.com/safety.
 

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question icon What’s new for 2021?
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Our all-new Milton’s Ice Cream Parlor and The Sweeterie confectionery kitchen will open April 2 in Hershey’s Chocolatetown. The Chocolatier, our full-service restaurant, bar & patio, will open Memorial Day weekend. Explore our new culinary...

Our all-new Milton’s Ice Cream Parlor and The Sweeterie confectionery kitchen will open April 2 in Hershey’s Chocolatetown. The Chocolatier, our full-service restaurant, bar & patio, will open Memorial Day weekend. Explore our new culinary experiences here: www.hersheypark.com/chocolatetown/eat.php

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question icon When do 2021 tickets expire?
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New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021. That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark...

New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021. That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark Christmas Candylane!

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question icon Are reservations required?
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Every guest with a ticket over the age of 2 is required to make a reservation in order to visit Hersheypark. Any guests without advance reservations will not be guaranteed entry. Please note we will automatically reserve daily capacity for our Season Pass...

Every guest with a ticket over the age of 2 is required to make a reservation in order to visit Hersheypark. Any guests without advance reservations will not be guaranteed entry. Please note we will automatically reserve daily capacity for our Season Pass Holders so they don’t have to make a reservation.

If you’re staying at The Official Resorts of Hersheypark, you receive guaranteed reservations for admission to Hersheypark with Season Passes or the purchase of tickets. We will automatically reserve your day so you can focus on having fun.

To make, modify, or cancel a reservation before your visit, click here. You can reserve up to 6 guests with ticket numbers at the same time. If you need to make additional reservations for a party larger than 6, please fill out the form again for any additional guests as the same contact person.

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question icon I have a 2020 Season Pass. Is it extended?
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Season Passes are non-refundable and non-transferable. All 2020 Season Passes are extended through June 30, 2021. The 2020 Summer Dining Plan, which is only available during our summer season, has been extended through June 30, 2021. The 2020 All-Year...


Season Passes are non-refundable and non-transferable. All 2020 Season Passes are extended through June 30, 2021. The 2020 Summer Dining Plan, which is only available during our summer season, has been extended through June 30, 2021. The 2020 All-Year Drink Plan has been extended through June 30, 2021. The 2020 Season Pass Hershey Story and Gardens add-on has also been extended through June 30, 2021.

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question icon When does the water park open?
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The Boardwalk at Hersheypark is slated to open Memorial Day weekend.

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon What is your weather policy when there are cold temperatures?
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These rides MAY close when temperatures approach 38 degrees or lower. They MAY NOT open unless temperatures are above 38 degrees and rising: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower; Kissing Tower; Lightning Racer; Capital BlueCross...

These rides MAY close when temperatures approach 38 degrees or lower. They MAY NOT open unless temperatures are above 38 degrees and rising: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower; Kissing Tower; Lightning Racer; Capital BlueCross Monorail; Sidewinder; Skyrush; sooperdooperLooper; Storm Runner; Wild Mouse; and Wildcat. Candymonium may close as temperatures approach 34 degrees.

These rides MAY close when temperatures are 65 degrees or lower. They MAY NOT open unless temperatures are above 65 degrees and rising: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; and Whitecap Racer.

It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather on our rides and attractions. We appreciate your understanding as we work to keep you safe and having fun!

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question icon What is The Boardwalk At Hersheypark?
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Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. View Water Park Rides

question icon How many rides are available for young children?
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We have more than 20 fun and exciting kiddie rides.