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Frequently Asked Questions
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Top Ten Questions

question icon What is included with Hersheypark Christmas Candylane?
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Celebrate the holidays at Hersheypark ! Enjoy some of your favorite rides and select coasters weather permitting, 5 million lights, a light show timed to holiday music, all 9 live reindeer, Santa through Dec 24, festive Hershey Character experiences,...

Celebrate the holidays at Hersheypark ! Enjoy some of your favorite rides and select coasters weather permitting, 5 million lights, a light show timed to holiday music, all 9 live reindeer, Santa through Dec 24, festive Hershey Character experiences, delicious food favorites and more. Christmas Candylane is our holiday event at Hersheypark open select dates through January 2, 2022 - see hours here.

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question icon What is Hershey Sweet lights presented by T-Mobile?
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Hershey Sweet Lights presented by T-Mobile is a separate admission experience right outside of Hersheypark with a separate ticket required per car. Enjoy nearly 600 illuminated, animated displays from the comfort of your car as you drive through 2 miles of...

Hershey Sweet Lights presented by T-Mobile is a separate admission experience right outside of Hersheypark with a separate ticket required per car. Enjoy nearly 600 illuminated, animated displays from the comfort of your car as you drive through 2 miles of wooded trails. Buy online in advance and save by 5PM on the day of your visit. Price varies by day. Hershey Sweet Lights is located at 1183 Sandbeach Road, Hershey, PA 17033.

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question icon What are your safety enhancements at Hersheypark?
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All guests regardless of vaccination status are strongly encouraged to wear face coverings in all indoor spaces. Guests are free to continue to wear face coverings anywhere on property if they choose to do so. Please note reservations are not required and...

All guests regardless of vaccination status are strongly encouraged to wear face coverings in all indoor spaces. Guests are free to continue to wear face coverings anywhere on property if they choose to do so. Please note reservations are not required and 2021 tickets are valid through Jan. 2, 2022 for guests to visit as they chose (unless otherwise indicated on a group ticket that expired June 30, 2021). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination.

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question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon I have a 2020 ticket or Season Pass. Is it extended?
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2020 tickets purchased before June 12, 2020, are valid through June 30, 2021. 2020 Single Use Meal Deal, All Day Dine, All Day Drink Plan, Parking, Group Meal Tickets or Group Snack Vouchers purchased before June 12, 2020, are now valid through June 30,...

2020 tickets purchased before June 12, 2020, are valid through June 30, 2021. 2020 Single Use Meal Deal, All Day Dine, All Day Drink Plan, Parking, Group Meal Tickets or Group Snack Vouchers purchased before June 12, 2020, are now valid through June 30, 2021. 

Season Passes are non-refundable and non-transferable. All 2020 Season Passes are extended through June 30, 2021. The 2020 Summer Dining Plan, which is only available during our summer season, has been extended through June 30, 2021. The 2020 All-Year Drink Plan has been extended through June 30, 2021. The 2020 Season Pass Hershey Story and Gardens add-on has also been extended through June 30, 2021.

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question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

question icon When do 2021 tickets expire?
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New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021  (unless otherwise indicated on a group ticket that expired June 30, 2021). That means, you can save on your tickets now, and use them during...

New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021  (unless otherwise indicated on a group ticket that expired June 30, 2021). That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark Christmas Candylane!

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question icon Are reservations required?
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Reservations are no longer required to visit Hersheypark, 2021 tickets are valid through Jan 2, 2022.

question icon Do you offer a military discount?
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Yes! Check with your local military base for discounted Hersheypark tickets or show your military ID at Ticketing Services to receive $20 off of an regular full price 1-day ticket.

 

question icon What’s new for 2021?
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Our all-new Milton’s Ice Cream Parlor and The Sweeterie confectionery kitchen opened April 2 in Hershey’s Chocolatetown. The Chocolatier, our full-service restaurant, bar & patio, opened Memorial Day weekend. Explore our new culinary...

Our all-new Milton’s Ice Cream Parlor and The Sweeterie confectionery kitchen opened April 2 in Hershey’s Chocolatetown. The Chocolatier, our full-service restaurant, bar & patio, opened Memorial Day weekend. Explore our new culinary experiences here: www.hersheypark.com/chocolatetown/eat.php

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