Alert
Consistent with updated guidance from Pennsylvania and the CDC, face coverings and social distancing for guests who are fully vaccinated will no longer be required. View Safety

FAQs


Frequently Asked Questions
category chart iconFilter FAQ Categories
Choose Your Filter
No filters selected

Showing 13 FAQs

Weather Policy

question icon What is your weather policy?
answer icon

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

Read Full Answer
question icon What is your weather policy when there are cold temperatures?
answer icon

These rides MAY close when temperatures approach 38 degrees or lower. They MAY NOT open unless temperatures are above 38 degrees and rising: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower; Kissing Tower; Lightning Racer; Capital BlueCross...

These rides MAY close when temperatures approach 38 degrees or lower. They MAY NOT open unless temperatures are above 38 degrees and rising: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower; Kissing Tower; Lightning Racer; Capital BlueCross Monorail; Sidewinder; Skyrush; sooperdooperLooper; Storm Runner; Wild Mouse; and Wildcat. Candymonium may close as temperatures approach 34 degrees.

These rides MAY close when temperatures are 65 degrees or lower. They MAY NOT open unless temperatures are above 65 degrees and rising: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; and Whitecap Racer.

It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather on our rides and attractions. We appreciate your understanding as we work to keep you safe and having fun!

Read Full Answer
question icon What is your weather policy when there is lightning and severe thunderstorms?
answer icon

All rides, including Boardwalk attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after the storm.

Volunteer Program

question icon What if the weather is bad?
answer icon

We may be forced to operate on a limited basis; however, don't assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management...

We may be forced to operate on a limited basis; however, don't assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management will contact your group leader as early as possible. For this reason, we suggest you develop a “quick call” system within your group.

If your services are required and your group cancels or fails to report, you will receive no payment and will be removed from our list of program participants. In any event, please call the department in which you are scheduled to work if you have any questions.

Read Full Answer

Weather Policy

question icon What is your weather policy when there is any precipitation?
answer icon

For guest comfort, these rides will close during any precipitation: CandymoniumSkyrush®, Storm Runner®, and Wild Mouse℠.

question icon What is your weather policy when there is glaring sun?
answer icon

These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable:  Convoy℠; Frog Hopper℠; Mini Pirate℠; Minty Bees; Misfit Bug; and Tiny Tracks℠.

question icon What is your weather policy when there is heavy precipitation?
answer icon

These rides MAY close: Bayside Pier℠; Breakers Edge℠ Water Coaster; Candymonium; Coal Cracker℠; Coastline Plunge; Cocoa Cruiser℠; Comet℠; East Coast Waterworks℠; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Tower℠;...

These rides MAY close: Bayside Pier℠; Breakers Edge℠ Water Coaster; Candymonium; Coal Cracker℠; Coastline Plunge; Cocoa Cruiser℠; Comet℠; East Coast Waterworks℠; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Tower℠; Intercoastal Waterway; Kissing Tower®; Lightning Racer®; Capital BlueCross Monorail; Sandcastle Cove; Shoreline Sprayground; Sidewinder℠; Skyview; sooperdooperLooper®; The Shore; Tidal Force®; Trailblazer℠; Whitecap℠ Racer, and Wildcat℠.

Read Full Answer
question icon What is your weather policy when there are high winds?
answer icon

The following rides MAY close given winds greater than 25 mph: Frontier Flyers℠ and Kissing Tower. The following rides may close with winds greater than 30 mph: Balloon Flite℠; Candymonium; Coastline Plunge; Cocoa Cruiser; East Coast...

The following rides MAY close given winds greater than 25 mph: Frontier Flyers℠ and Kissing Tower.

The following rides may close with winds greater than 30 mph: Balloon Flite℠; Candymonium; Coastline Plunge; Cocoa Cruiser; East Coast Waterworks; Fahrenheit; Ferris Wheel; Hershey Triple Tower; Merry Derry Dip® Fun Slides; Sandcastle Cove ; Sidewinder; Skyrush; Skyview; Sweet Swing℠; Swing Thing℠; Tea Cups℠, and Tidal Force.

Winds greater than 35 mph may impact: Breaker’s Edge Water Coaster; Frog Hopper℠; Music Express; Storm Runner; The Claw℠; Whitecap Racer; and Wild Mouse.

At wind speeds greater than 40 mph, all remaining rides will close: Coal Cracker; Great Bear; Lightning Racer; Mini Pirate℠; Trailblazer; Wave Swinger; Wildcat; Pirate, and The Howler℠.
 

Read Full Answer
question icon Will The Boardwalk area close due to weather?
answer icon

All rides, including The Boardwalk At Hersheypark attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after...

All rides, including The Boardwalk At Hersheypark attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after the storm.

Read Full Answer

Volunteer Program

question icon What jobs are available?
answer icon

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility. Food &...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Provide handstamps to guests exiting and wishing to re-enter Hersheypark/ZooAmerica on the same day. Ensure that guests have proper handstamp when returning. Volunteers must be able to work in outdoor locations at Hersheypark/ZooAmerica and stand for the majority of their shift.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

Read Full Answer

Parking

question icon Tram & Shuttle Information
answer icon

Hersheypark offers 3 tram stops in parking lot that take guests to and from the Main Entrance. Shuttles coming from The Hotel Hershey®, Hershey Lodge℠, and Hersheypark® Camping Resort drop off and pick up at Tram Circle on a continuous loop...

Hersheypark offers 3 tram stops in parking lot that take guests to and from the Main Entrance.

Shuttles coming from The Hotel Hershey®, Hershey Lodge℠, and Hersheypark® Camping Resort drop off and pick up at Tram Circle on a continuous loop during operating days.

Tram service may be interrupted or not available due to weather.

Read Full Answer

Rides Policy

question icon Is there a Fast Track* Program?
answer icon

Yes, Fast Track  is available! With our Fast Track , skip the lines on select attractions to maximize your Hersheypark experience. Fast Track is available at Fast Track Services or any in-park Guest Services and online at Hersheypark.com....

Yes, Fast Track  is available! With our Fast Track , skip the lines on select attractions to maximize your Hersheypark experience. Fast Track is available at Fast Track Services or any in-park Guest Services and online at Hersheypark.com. Limited quantities are available. Program and pricing are subject to change without notice. Rides subject to change without notice and weather permitting. Park admission not included.

Read Full Answer

Security

question icon What is the parking fee, and what are the transportation options?
answer icon

There is a daily parking fee of $20 per vehicle, and $30 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be...

There is a daily parking fee of $20 per vehicle, and $30 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be interrupted due to special events or weather conditions. Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy free parking for 2021.

Read Full Answer