FAQs

A 2023 Season Pass allows unlimited general admission, including Hersheypark Halloween as in years past. Season Pass Holders must purchase a Dark Nights add-on to enjoy the new haunted house experiences. We also offer an All-Season Pass with unlimited haunted house visits all season for purchase...

A 2023 Season Pass allows unlimited general admission, including Hersheypark Halloween as in years past. Season Pass Holders must purchase a Dark Nights add-on to enjoy the new haunted house experiences. We also offer an All-Season Pass with unlimited haunted house visits all season for purchase and a discounted Dark Nights ticket for Season Pass Holders in your Self-Service Account. 

Read Full Answer Hide Answer

Season Pass perks vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-Park coupons, and special offers. Redeemable rewards are available in your Self Service account for redemption. More information on events, perks, and Self Service account can be...

Season Pass perks vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-Park coupons, and special offers. Redeemable rewards are available in your Self Service account for redemption. More information on events, perks, and Self Service account can be found here.

Read Full Answer Hide Answer

Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. Starting on July 5, details about earned points and prizes will be sent via email to the...

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. Starting on July 5, details about earned points and prizes will be sent via email to the email address associated with the applicable Season Pass(es). To provide a different email address to be used in connection with a particular Season Pass, please visit Ticketing Services located near the main entrance to Hersheypark or by calling (717) 534-3900. The information provided will only be used for the purposes of the Loyalty Challenge and as otherwise expressly agreed to by participants, subject to HE&R’s privacy policy.

Read Full Answer Hide Answer

No, each guest must have their own Season Pass. 

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

Read Full Answer Hide Answer

New Season Pass Holder exclusive lots are available between Hershey’s Chocolate World parking lot and Hersheypark Stadium, including a new lot close to the Hersheypark Arena. Please see the parking map here

Guests with any 2023 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of...

Guests with any 2023 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 25 through September 10, 2023). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

Read Full Answer Hide Answer

Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and...

Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and link to your Season Pass ID. Please note this is different from your Self Service Account, but you can use the same email and password. An HPGO account is also how you can create a Digital Season Pass and add to your Apple Wallet. Please see our set up guide.

Read Full Answer Hide Answer

Subject to the Loyalty Challenge Terms and Conditions, individuals who have a valid 2023 Hersheypark Season Pass of value, including Bite Size, Full Size and King Size Season Passes are eligible to participate in this Loyalty Challenge. Participants can earn points and up to 6 prizes between May...

Subject to the Loyalty Challenge Terms and Conditions, individuals who have a valid 2023 Hersheypark Season Pass of value, including Bite Size, Full Size and King Size Season Passes are eligible to participate in this Loyalty Challenge. Participants can earn points and up to 6 prizes between May 25 through June 25.

Read Full Answer Hide Answer

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, processing transactions using a cashless point of sale system, and maintaining general cleanliness. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games and cashless gaming system. Most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops and selling items to guests.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Provide hand stamps to guests exiting and wishing to re-enter Hersheypark/ZooAmerica on the same day. Ensure that guests have proper hand stamp when returning. Volunteers must be able to work in outdoor locations at Hersheypark/ZooAmerica and stand for the majority of their shift.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

Read Full Answer Hide Answer

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

A Hersheypark general admission ticket or 2023 Season Pass is required for entry into Hersheypark Halloween. Separate add-on tickets for Dark Nights that include unlimited visits to the four haunted houses on the date of your visit are available for purchase separately. 

There is a daily parking fee of $25, or $20 per vehicle if purchased online in advance, and $40 per camper, with no overnight parking.  From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be...

There is a daily parking fee of $25, or $20 per vehicle if purchased online in advance, and $40 per camper, with no overnight parking.  From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be interrupted due to special events or weather conditions.  Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy front gate shuttle service to the exclusive resort drop-off location.

Read Full Answer Hide Answer

All participants have to do is visit the Park! The initial valid scan of the Season Pass(es) to enter the Park is all that is needed to earn points and complete Challenges. Points can be tracked via a participant's HPGO account in the Hersheypark app.

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

Read Full Answer Hide Answer

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

Read Full Answer Hide Answer

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below...

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.

Pants: Khaki, tan, navy or black depending on department, shorts, or Bermudas are acceptable. Rips, tears, or cargo pockets are not permitted. No jeans or capri pants.

Shirts: Park issued or solid white-colored polo shirt and a Temporary Identification pass (Temp ID) that is provided to each volunteer at the beginning of their shift. Aprons and hair nets will be provided for Food & Beverage volunteers.

Shoes: Comfortable footwear with covered toes and heels are required. High heels, clogs, and open-toed footwear (including sandals and flip flops) are not permitted.

If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.

Read Full Answer Hide Answer

Tickets for the 2023 operating season can be purchased on Hersheypark.com and are valid any public operating day from April 1, 2023 through January 1, 2024. Check out our operating calendar.

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

• One (1) regular, one-day admission to Hersheypark
  One (1) regular, one-day admission to ZooAmerica
  One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights

Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

Read Full Answer Hide Answer

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed...

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed to yourself). Our Park policy also states that we do not allow video taping on any of the attractions.

Read Full Answer Hide Answer

If you have a concern prior to entering Hersheypark, please advise the Security staff before passing through the Evolv unit. A Security Supervisor will assist you with your concerns.

We will continue to offer kid-friendly experiences like Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new experiences...

We will continue to offer kid-friendly experiences like Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new experiences that begin at 6 PM.

Guests can follow non-scary paths to popular rides. For example, guests can get to sooperdooperLooper avoiding Darkstone’s Hollow via the Skyrush path, and enjoy the attractions in the Kissing Tower Hill area by using the high bridge past the Aquatheatre. Wild Mouse and Laff Trakk are accessible without entering Midway of Misery, but please note that attractions like Ferris Wheel, Music Express, and Lightning Racer can only be accessed by walking through that scare zone after 6 PM.

Read Full Answer Hide Answer

Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold....

Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold. Please see the list of available rides and sort by season. 
 
The following rides MAY NOT OPEN unless the temperature is 34 degrees and rising consistently. They may CLOSE when the temperature approaches 34 degrees or lower: Candymonium; Ferris Wheel; Jolly Rancher Remix™; Kissing Tower; Mix'd™ Flavored By Jolly Rancher; Monorail; Wild Mouse℠; and Wildcat's Revenge℠. 
 
The following rides MAY NOT OPEN unless the temperature is 41 degrees and rising consistently. They may CLOSE when the temperature approaches 41 degrees or lower: Fahrenheit; Great Bear; Hershey Triple Tower; Lightning Racer; Skyrush; and Storm Runner.
 
The following rides MAY NOT OPEN unless the temperature is 65 degrees and rising consistently. They may CLOSE when the temperature approaches 65 degrees or lower: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; and Whitecap Racer.
 
It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather. We appreciate your understanding as we work to keep guests safe!

Read Full Answer Hide Answer