FAQs


Frequently Asked Questions
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Hersheypark Halloween

question icon Will my Season Pass allow me entry to what’s new?
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A 2022 Season Pass allows unlimited general admission, including Hersheypark Halloween as in years past. Season Pass Holders must purchase a Dark Nights add-on to enjoy the new haunted house experiences. We also offer an All-Season Pass with unlimited haunted house visits all season for purchase...

A 2022 Season Pass allows unlimited general admission, including Hersheypark Halloween as in years past. Season Pass Holders must purchase a Dark Nights add-on to enjoy the new haunted house experiences. We also offer an All-Season Pass with unlimited haunted house visits all season for purchase and a discounted Dark Nights ticket for Season Pass Holders in your Self-Service Account. 

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Season Pass

question icon Where can I find 2022 Season Pass Holder information on calendar events and perks?
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Season Pass perks vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-Park coupons, and special offers. Redeemable rewards are available in your Self Service account for redemption. More information on events, perks, and Self Service account can be...

Season Pass perks vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-Park coupons, and special offers. Redeemable rewards are available in your Self Service account for redemption. More information on events, perks, and Self Service account can be found here.

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Parking

question icon Where can Season Pass Holders park?
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New Season Pass Holder exclusive lots are available between Hershey’s Chocolate World parking lot and Hersheypark Stadium, including a new lot close to the Hersheypark Arena. Please see the parking map here

Season Pass

question icon Can my family visit on one Season Pass?
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No, each guest must have their own Season Pass. 

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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Ticketing

question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Season Pass

question icon What is Hersheypark Sweet Start℠ program and when is it available?
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Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer daily public operating season only (Memorial Day - Labor Day). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.

Volunteer Program

question icon What jobs are available?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility. Food & Beverage: Assist catering staff with...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Provide handstamps to guests exiting and wishing to re-enter Hersheypark/ZooAmerica on the same day. Ensure that guests have proper handstamp when returning. Volunteers must be able to work in outdoor locations at Hersheypark/ZooAmerica and stand for the majority of their shift.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Season Pass

question icon How do I create a Self-Service account? 
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To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

Hersheypark Halloween

question icon Will I need a Hersheypark ticket to enter for Halloween?
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A Hersheypark general admission ticket or 2022 Season Pass is required for entry into Hersheypark Halloween. Separate add-on tickets for Dark Nights that include unlimited visits to the four haunted houses on the date of your visit are available for purchase separately. 

Security and Screening

question icon What is the parking fee, and what are the transportation options?
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There is a daily parking fee of $25, or $20 per vehicle if purchased online in advance, and $40 per camper, with no overnight parking.  From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing (service planned for...

There is a daily parking fee of $25, or $20 per vehicle if purchased online in advance, and $40 per camper, with no overnight parking.  From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing (service planned for Friday-Sunday for summer 2022).  Tram service may be interrupted due to special events or weather conditions.  Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy front gate shuttle service to the exclusive resort drop-off location.

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Guest Services

question icon Are pets permitted inside Hersheypark?
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For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

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Volunteer Program

question icon How does your organization get paid?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

  • One (1) regular, one-day admission to Hersheypark
    One (1) regular, one-day admission to ZooAmerica
    One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights
Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

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Security and Screening

question icon What if I have concerns before entering Hersheypark?
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If you have a concern prior to entering Hersheypark, please advise the Security staff before passing through the Evolv unit. A Security Supervisor will assist you with your concerns.

Volunteer Program

question icon I have completed the applications and other documents, now what?
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After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email: Mail Employee Experience Team 100 W. Hersheypark Drive P.O. Box 866 Hershey, PA 17033 Attention: Volunteer Program Phone...

After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email:

Mail
Employee Experience Team
100 W. Hersheypark Drive
P.O. Box 866
Hershey, PA 17033
Attention: Volunteer Program

Phone Number:
717-534-8900

Fax
717-312-3544

Email
Volunteer@HersheyPA.com

Once we have received your organization's information and approved your paperwork, a confirmation letter will be sent to your group. We will try to place you in your first choice department(s); however, it is subject to availability. Once your information is passed on to a department, that department will contact you with available volunteer dates.

If your group leader or group availability changes, please be sure to call the Volunteer Program Coordinator at 717-534-8900 with the new or updated information. You may also contact us by email, Volunteer@HersheyPA.com.

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Ticketing

question icon When are 2022 tickets valid?
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Tickets for the 2022 operating season can be purchased now on Hersheypark.com and are valid April 2, 2022 through Jan. 1, 2023. Learn More about 2022 tickets

Security and Screening

question icon Can I use my GoPro in Hersheypark?
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You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed...

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed to yourself). Our Park policy also states that we do not allow video taping on any of the attractions.

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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