FAQs


Frequently Asked Questions
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Season Pass

question icon What are the options for 2024 Season Passes?
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New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which...

New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which one is right for you. Please note, Giant Size Season Pass quantities are limited and may sell out. If you are interested in a Giant Size Season Pass, we encourage you to purchase early to get the best price and avoid missing out!

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question icon Where can I find 2024 Season Pass Holder information on calendar events and perks?
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Season Pass perks vary per month for Full Size, King Size and Giant Season Pass Holders and include exclusive events, in-Park coupons, and special offers. More information on events, perks, and Self Service account can be found here.

question icon Do I need to get a new Season Pass ID card?
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No, you do not need to get a new Pass ID if you renewed with your existing Season Pass. You can use the same Season Pass ID card.

question icon Can I upgrade my Season Pass tier?
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Season Pass Holders can renew and upgrade their pass tier for the 2024 season. Guests who upgrade to a different tier will receive their new tier perks starting January 1, 2024.

Hersheypark Halloween

question icon Will my Season Pass allow me entry to what’s new?
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Yes, all 2023 Season Passes allow unlimited admission to Hersheypark Halloween and Dark Nights

Parking

question icon Where can Season Pass Holders park?
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New Season Pass Holder exclusive lots are available between Hershey’s Chocolate World parking lot and Hersheypark Stadium, including a new lot close to the Hersheypark Arena. Please see the parking map here

Season Pass

question icon How long are 2024 Season Passes valid?
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2024 Season Passes are valid from January 1, 2024, through January 1, 2025. Please note that benefits do not begin until 2024 for rewards and ZooAmerica visits.

question icon Are Season Passes refundable?
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No, Season Passes are non-refundable and non-transferable.

question icon Can my family visit on one Season Pass?
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No, each guest must have their own Season Pass. 

question icon I purchased/renewed my Season Pass by mistake. What should I do?
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Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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Season Pass Holder Loyalty Program

question icon Who can participate and earn points?
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Subject to the Loyalty Challenge Terms and Conditions, individuals who have a valid 2024 Hersheypark Season Pass of value, including Bite Size, Full Size, King Size, and Giant Size Season Pass Holders are eligible to participate. Pre-K Season Pass Holders and Summer Fun Card Holders are not...

Subject to the Loyalty Challenge Terms and Conditions, individuals who have a valid 2024 Hersheypark Season Pass of value, including Bite Size, Full Size, King Size, and Giant Size Season Pass Holders are eligible to participate. Pre-K Season Pass Holders and Summer Fun Card Holders are not eligible to participate.

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question icon How do I get my prizes?
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Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass(es). Hersheypark must have a valid email address for Loyalty Challenge participants. Starting on July 7, details about earned points and prizes will be sent via email to...

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass(es). Hersheypark must have a valid email address for Loyalty Challenge participants. Starting on July 7, details about earned points and prizes will be sent via email to the email address associated with the applicable Season Pass(es). To provide a different email address to be used in connection with a particular Season Pass, please visit Ticketing Services located near the main entrance to Hersheypark or call (717) 534-3900. The information provided will only be used for the purposes of the Loyalty Challenge and as otherwise expressly agreed to by participants, subject to HE&R’s privacy policy.

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Ticketing

question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Season Pass

question icon How do I get a Pre-K Pass?
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New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account...

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account beginning in spring 2024. Children 2 and younger are eligible for a Pre-K Pass but do not need this or an admission ticket for entry.

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Ticketing

question icon What are the extra hours included with Preview Plan and Hersheypark® Sweet Start?
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Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size, King Size, and Giant Size Season Pass Holders and guests of The Official...

Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size, King Size, and Giant Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 23 through September 8, 2024). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

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Season Pass Holder Loyalty Program

question icon How do I set up an HPGO account?
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Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and...

Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and link to your Season Pass ID. Please note this is different from your Self Service Account, but you can use the same email and password. An HPGO account is also how you can create a Digital Season Pass and add to your Apple Wallet. Please see our set up guide.

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Hersheypark Halloween

question icon Will I need a Hersheypark ticket to enter for Halloween?
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A Hersheypark Halloween ticket or 2023 Season Pass is required for entry into Hersheypark Halloween. New for 2023, Dark Nights is included in all Hersheypark tickets valid through Jan 1, 2024, and 2023 Season Passes. 

Season Pass

question icon How do I purchase 2024 add-ons?
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The All-Year Drink Plan and two All-Summer Dining Plans are available for purchase online with a Season Pass or Season Pass renewal now. Please ensure you buy or renew simultaneously for ease of redemption.

Volunteer Program

question icon What jobs are available for volunteers?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed almost exclusively outdoors. Expected to maintain a high degree of professionalism and guest service
while maintaining vigilance at all times. Duties include but are not limited to enforcing attraction heights and other
rider requirements and performing required attraction safety checks. Safety Certification training is required 

Entertainment (Seasonal - Hersheypark Halloween): Assisting the Treatville team in distributing candy to guests.

Food & Beverage: Assisting the Food and Beverage staff with prep work, basic cooking, and serving guests including managing cashless transactions.  Maintaining and assisting with general cleanliness while following proper food handling procedures.  Assisting with the service of alcoholic beverages; RAMP Certification training is required. Yearly Food and Beverage training is required.

Games: Working at games of skill and in arcade locations while following game-specific directions and proper operating procedures. Working independently and regularly interact with guests. Implementing the Intercard cashless gaming system that is used to accept cashless payments for gameplay and arcade prize redemption.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Overseeing exit operations and ensuring guests have proper re-entry credentials when wishing to return to Hersheypark/ZooAmerica on the same day. Work at outdoor locations at Hersheypark/ZooAmerica and standing for the majority of their shift.

Paid Parking (Toll Taker): Assisting in collection of parking fees and identifying parking passes as
guests enter the Hersheypark Entertainment Complex. Managing currency and processing cash and credit card transactions using a point-of-sale system.

Parking Lot Attendant: Assisting with directing guests to parking locations. Standing and using repeated hand and arm movements around moving vehicles.

Retail: Assisting at Hersheypark Supply Co. or other retail locations as needed. Processing transactions efficiently using a cashless point-of-sale system. Sizing and stocking products; interacting with guests and providing them with general information

Trams: Assisting guests at tram stops with loading and unloading (including wheelchairs and strollers). (If trained): Safely operating the tram shuttle transporting guests to their destination & effectively communicating information about Hersheypark Entertainment Complex via PA system. Controlling traffic as needed in and around tram areas

Ushers: Verifying and scanning event tickets and guiding guests to their ticketed seats; scanning tickets and control access to premium location(s) and overseeing a section of the venue during an event. Assisting with guest surveys and distributing promotional material. Volunteers working as Ushers at Giant Center may be asked to operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. 

Utility: Pick up trash in the Hersheypark midways and landscapes, and adjacent parking areas. Maintaining restrooms, including restocking paper products, emptying trash cans, wiping counters, and using a pan and broom to sweep the facility. Lifing up to 30-40 lbs. Controlling a high pressure fire hose to clean the walkways (required for Hose Crew).

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Season Pass

question icon What is Sweet Start? When is it available?
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Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access to a select footprint within Hersheypark during daily operations of the 2024 summer season.

Hersheypark Halloween

question icon Do I have to purchase a Dark Nights add-on and Fast Track separately?
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All 2023 Hersheypark Halloween and Hersheypark Season Passes include access to Dark Nights. Guests interested in purchasing Fast Track for Dark Nights can do so online or in person.

question icon Do I need to purchase a Hersheypark ticket AND a Dark Nights add-on to enjoy the haunted houses?
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New this year, all 2023 Hersheypark Halloween and Hersheypark Season Passes include access to Dark Nights.

Season Pass

question icon How do I create a Self-Service account? 
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To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

question icon Can I purchase on a payment plan?
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Yes, Season Passes are currently available for purchase on a payment plan. Guests must simply select their payment plan at checkout, and the monthly payment will be automatically deducted each month. 

Season Pass Holder Loyalty Program

question icon How do I earn and track my points?
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Simply visit Hersheypark to earn points! The initial valid scan of your Season Pass(es) to enter the Park is all that is needed to earn points and complete Challenges. Points can be tracked via your HPGO account in the Hersheypark app.

Guest Services

question icon When is Hersheypark® open in 2024?
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Hersheypark is open for the 2024 operating season select dates March 29, 2024 through January 1, 2025. Check out our operating calendar and hours

Tickets for the 2024 operating season can be purchased on Hersheypark.com.

Hersheypark Halloween

question icon How can I avoid all scare areas?
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We will continue to offer kid-friendly experiences like more Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new...

We will continue to offer kid-friendly experiences like more Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new experiences that begin at 6 PM.

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Security and Screening

question icon What if I have concerns before entering Hersheypark?
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If you have a concern prior to entering Hersheypark, please advise the Security staff before passing through the Evolv unit. A Security Supervisor will assist you with your concerns.

question icon Can I use my GoPro in Hersheypark?
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You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed...

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed to yourself). Our Park policy also states that we do not allow video taping on any of the attractions.

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Volunteer Program

question icon How does your organization get paid for volunteering?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

  • One (1) regular, one-day admission to Hersheypark
    One (1) regular, one-day admission to ZooAmerica
    One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights
Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

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question icon What do I wear to volunteer?
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Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below...

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.

Pants: Khaki, tan, navy or black depending on department, shorts, or Bermudas are acceptable. Rips, tears, or cargo pockets are not permitted. No jeans or capri pants.

Shirts: Park issued or solid white-colored polo shirt and a Temporary Identification pass (Temp ID) that is provided to each volunteer at the beginning of their shift. Aprons and hair nets will be provided for Food & Beverage volunteers.

Shoes: Comfortable footwear with covered toes and heels are required. High heels, clogs, and open-toed footwear (including sandals and flip flops) are not permitted.

If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon What is your weather policy when there are cold temperatures?
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Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold....

Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold. Please see the list of available rides and sort by season. 
 
The following rides MAY NOT OPEN unless the temperature is 34 degrees and rising consistently. They may CLOSE when the temperature approaches 34 degrees or lower: Candymonium; Ferris Wheel; Jolly Rancher Remix™; Kissing Tower; Mix'd™ Flavored By Jolly Rancher; Monorail; Wild Mouse℠ ; and Wildcat's Revenge℠ . 
 
The following rides MAY NOT OPEN unless the temperature is 41 degrees and rising consistently. They may CLOSE when the temperature approaches 41 degrees or lower: Fahrenheit; Great Bear; Hershey Triple Tower; Lightning Racer; Skyrush; and Storm Runner.
 
The following rides MAY NOT OPEN unless the temperature is 65 degrees and rising consistently. They may CLOSE when the temperature approaches 65 degrees or lower: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; and Whitecap Racer.
 
It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather. We appreciate your understanding as we work to keep guests safe!

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