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Consistent with updated guidance from Pennsylvania and the CDC, face coverings and social distancing for guests who are fully vaccinated will no longer be required. View Safety

FAQs


Frequently Asked Questions
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HPGO

question icon Is HPGO free?
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Fast Track is an additional purchase to your general admission ticket but the HPGO program is free. Ride stats, photos, the HPGO account in the Hersheypark app and the HPGO wristband are all free. 

Ticketing

question icon I have a 2020 ticket. Is it extended?
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2020 tickets purchased before June 12, 2020, are valid through June 30, 2021. 2020 Single Use Meal Deal, All Day Dine, All Day Drink Plan, Parking, Group Meal Tickets or Group Snack Vouchers purchased before June 12, 2020, are now valid through June 30, 2021.

Volunteer Program

question icon What jobs are available?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility. Food &...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Provide handstamps to guests exiting and wishing to re-enter Hersheypark/ZooAmerica on the same day. Ensure that guests have proper handstamp when returning. Volunteers must be able to work in outdoor locations at Hersheypark/ZooAmerica and stand for the majority of their shift.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Ticketing

question icon I accidentally bought the wrong ticket?
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Tickets are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Food & Drink

question icon What options are there for guests with food allergies?
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Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, The Outpost. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at Hersheypark@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

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Ticketing

question icon When do 2021 tickets expire?
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New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021. That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark...

New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021. That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark Christmas Candylane!

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question icon Do you offer a special on concert tickets?
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Yes, it is available for purchase at Ticketing Services only with proof of your ticket the day of, day before or day after an event for $52.95.

question icon Where can I purchase discount tickets?
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Discount tickets can be purchased at GIANT Food Stores. 

Volunteer Program

question icon How does your organization get paid?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

  • One (1) regular, one-day admission to Hersheypark
    One (1) regular, one-day admission to ZooAmerica
    One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights
Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

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Ticketing

question icon What forms of payment does Hersheypark accept?
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We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be...

We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be redeemed throughout Hershey for entertainment, dining, and other purchases. Gift cards can be purchased in any denomination at all Guest Services and retail locations, as well as in the Season Pass Office, Ticketing Services Building, and at the ZooAmerica admissions desk. Shop online for gift cards.  The Hershey Card is a convenience for guests of Hershey Lodge and The Hotel Hershey, The Official Resorts of Hersheypark. The Hershey Card is a room key and charge card all in one, allowing guests to charge costs back to their room throughout their stay here in Hershey. ATMs are conveniently located throughout the Park at the Ticketing Services Building, in Founder's Kitchen, at the Play Dome Arcade, on Decades Patio, next to Skyrush in The Hollow, and in the Overlook Arcade in Kissing Tower Hill.

Please note that the following locations do NOT accept cash at this time:
Chick-fil-A Truck; Nathan's and Dispatch Pizzeria Express in Founder's Way;
Chickie's & Pete's in Pioneer; Spring Creek Smokehouse; Beachology retail location; both
Playdome and Overlook Arcades and 6 skill games on Kissing Tower Hill. 

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question icon What is the Preview Plan?
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Guests with any 2021 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry. Learn More  

Guests with any 2021 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry. Learn More
 

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2021 Season Pass

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family&rsquo;s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!&nbsp;<br /> <br /> King Size and Full Size...

Create a Self-Service Account to access your digital Season Pass, link your family&rsquo;s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!&nbsp;<br />
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King Size and Full Size Pass Holders can purchase discounted tickets as well.&nbsp;<br />
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Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking.&nbsp;<br />
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To create an account and log in, please visit the <a href="https://tickets.hersheypa.com/WebStore/MemberPortal/Account/Logon?cg=SPPORTAL&amp;c=SPDEALS">Self-Service Account log-in page.</a><br />
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When creating an account, please have your email address match what you used to purchase your Season Pass.

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Guest Services

question icon What if I need to leave and re-enter the Park?
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If you wish to leave and re-enter the Park on the same day, please have your ticket or Season Pass scranned at the exit before departing. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

Volunteer Program

question icon Can I bring my children?
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NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.

Security

question icon What is the parking fee, and what are the transportation options?
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There is a daily parking fee of $20 per vehicle, and $30 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be...

There is a daily parking fee of $20 per vehicle, and $30 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be interrupted due to special events or weather conditions. Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy free parking for 2021.

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Ticketing

question icon Are reservations required?
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Reservations are no longer required to visit Hersheypark, 2021 tickets are valid through Jan 2, 2022.

Guest Services

question icon Where can I smoke cigarettes (or e-cigarettes) at Hersheypark?
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At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

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question icon Can I rent a wheelchair or Electric Convenience Vehicle?
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Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $45.00. Manual wheelchair rental price: $15.00.

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question icon Does Hersheypark have Wi-Fi?
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Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

question icon Are pets permitted inside Hersheypark?
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For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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