FAQs

Enter the Visual ID/Barcode Number located on your Season Pass, Print-At-Home ticket, digital ticket or hard stock ticket. To view your digital tickets, visit your Confirmation Email and click 'Retrieve Tickets". To see examples click here -...

Enter the Visual ID/Barcode Number located on your Season Pass, Print-At-Home ticket, digital ticket or hard stock ticket. To view your digital tickets, visit your Confirmation Email and click 'Retrieve Tickets". To see examples click here - https://www.hersheypark.com/assets/pdf/tickets/visual-id-aid.pdf

Read Full Answer Hide Answer

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email...

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email HersheyparkGroups@HersheyPA.com. 

Group meal tickets and snack vouchers purchased before June 12, are now valid through June 30, 2021. If your group meal tickets and snack vouchers purchased on June 12 or after, are valid through September 27, 2020.

Read Full Answer Hide Answer

When ordering at a concessions location that offers a specialty item, simply tell the employee taking your order that you would like one of our specialty items. Our staff will then take the time to carefully prepare your order. Please note that our...

When ordering at a concessions location that offers a specialty item, simply tell the employee taking your order that you would like one of our specialty items. Our staff will then take the time to carefully prepare your order. Please note that our specialty items take a few extra minutes to prepare.

Specialty Food Items

Gluten-free Hamburger and Sandwich Roll
Offered at: Founder's Kitchen, Overlook Food Court, Decades

Gluten-free Hot Dog Roll
Offered at: Overlook Food Court, Timber Treats, Dietz & Watson Country Grill,

Gluten-free Chicken Tenders
Offered at: Overlook Food Court, The Outpost

Gluten-free French Fries
Offered at: Overlook Food Court, Tower Fries

Gluten-free Pizza
Offered at: Overlook Food Court,  Dispatch Pizzeria (all locations), The Outpost

Gluten Free Snacks
Offered at: The Swirl, Overlook Food Court, Founder's Way Refill Station, The Outpost



 

Read Full Answer Hide Answer

Fast Track is an additional purchase to your general admission ticket but the HPGO program is free. Ride stats, photos, the HPGO account in the Hersheypark app and the HPGO wristband are all free. 

Tickets will be delivered via email upon purchase. In the email, you may select to Print On Web or View Mobile Tickets. Mobile tickets are scanned directly at the main entrance.

The ticket is available in your Self Service Account. More details here: https://www.hersheypark.com/tickets/season-pass-holders.php

If your ticket was purchased before June 12, it is now valid through June 30, 2021. 
If your ticket was purchased on June 12 or after, it is valid through September 27, 2020.

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email...

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email Hersheypark@HersheyPA.com.

Read Full Answer Hide Answer

If you have a 2020 Springtime In The Park ticket, your ticket is now valid any public operating day in any season through Springtime In The Park 2021. 

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, The Outpost. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at HersheyparkAllergens@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

Read Full Answer Hide Answer

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, The Outpost. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at HersheyparkAllergens@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.
 

Read Full Answer Hide Answer

Season Pass holders receive free parking in the Hersheypark lots but a Season Pass does not allow free parking at Giant Center or Chocolate World.

Please contact Ticketing Services at 717-534-3900 or by mail with the new address information. Be sure to identify yourself as a Season Pass holder and include your Season Pass number. Hersheypark Ticketing Services 100 W. Hersheypark Drive Hershey, PA 17033

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility. Food &...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Provide handstamps to guests exiting and wishing to re-enter Hersheypark/ZooAmerica on the same day. Ensure that guests have proper handstamp when returning. Volunteers must be able to work in outdoor locations at Hersheypark/ZooAmerica and stand for the majority of their shift.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

Read Full Answer Hide Answer

We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be...

We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be redeemed throughout Hershey for entertainment, dining, and other purchases. Gift cards can be purchased in any denomination at all Guest Services and retail locations, as well as in the Season Pass Office, Ticketing Services Building, and at the ZooAmerica admissions desk. Shop online for gift cards.  The Hershey Card is a convenience for guests of Hershey Lodge and The Hotel Hershey, The Official Resorts of Hersheypark. The Hershey Card is a room key and charge card all in one, allowing guests to charge costs back to their room throughout their stay here in Hershey. ATMs are conveniently located throughout the Park at the Ticketing Services Building, in Founder's Kitchen, at the Play Dome Arcade, on Decades Patio, next to Skyrush in The Hollow, and in the Overlook Arcade in Kissing Tower Hill.

Please note that the following locations do NOT accept cash at this time:
Chick-fil-A Truck; Nathan's and Dispatch Pizzeria Express in Founder's Way;
Chickie's & Pete's in Pioneer; Spring Creek Smokehouse; Beachology retail location; both
Playdome and Overlook Arcades and 6 skill games on Kissing Tower Hill. 

Read Full Answer Hide Answer

Guests with any 2020 summer ticket type may enjoy Hersheypark for free from 5-7 pm the night before their full day visit. Guests at the Official Resorts of Hersheypark may enter from 4-7 pm. Reservations for preview are not required but tickets will be...

Guests with any 2020 summer ticket type may enjoy Hersheypark for free from 5-7 pm the night before their full day visit. Guests at the Official Resorts of Hersheypark may enter from 4-7 pm. Reservations for preview are not required but tickets will be scanned for entry.

Read Full Answer Hide Answer

Discount tickets can be purchased at GIANT Food Stores. 

Yes, Hersheypark tickets can be purchased on your mobile device so you can get to the fun faster. Access the mobile store via the Hersheypark App or Hersheypark.com. We'll just scan your mobile device at the gate and you'll be on your way!

Yes, entrance to ZooAmerica is included when you enter from Hersheypark via a walkway bridge located in the Kissing Tower Hill area of the Park. Please note the Zoo hours may be different from the Park. Hersheypark Season Pass holders receive...

Yes, entrance to ZooAmerica is included when you enter from Hersheypark via a walkway bridge located in the Kissing Tower Hill area of the Park. Please note the Zoo hours may be different from the Park. Hersheypark Season Pass holders receive free year-round admission to ZooAmerica through a separate, year-round entrance off of Route 743.

Read Full Answer Hide Answer

Our new Ticketing building is your one-stop shop for admission tickets, season passes, add-ons, and gift cards. Plus, pick up will call items during the summer operating season. View Ticketing Services Hours

Our new Ticketing building is your one-stop shop for admission tickets, season passes, add-ons, and gift cards. Plus, pick up will call items during the summer operating season. View Ticketing Services Hours

Read Full Answer Hide Answer

NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.

If you wish to leave and re-enter the Park on the same day, please have your hand stamped at the exit gates before departing. Ticket stubs are not valid for re-entry. To re-enter the parking lot on the same day, please show your parking ticket upon your...

If you wish to leave and re-enter the Park on the same day, please have your hand stamped at the exit gates before departing. Ticket stubs are not valid for re-entry. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

Read Full Answer Hide Answer

There is a daily parking fee of $20 per vehicle, and $30 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be...

There is a daily parking fee of $20 per vehicle, and $30 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be interrupted due to special events or weather conditions. Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy free parking for summer 2020.

Read Full Answer Hide Answer

No, you will need a specific timed reservation to Chocolate World. Guests are asked to secure a free timed entry pass to enjoy all that Hershey’s Chocolate World has to offer here

No, you will need a specific timed reservation to Chocolate World. Guests are asked to secure a free timed entry pass to enjoy all that Hershey’s Chocolate World has to offer here

Read Full Answer Hide Answer

HPGO is a program that allows you to view personalized ride stats, ride photos, and manage a previously purchased Fast Track. Pick up a free HPGO wristband inside Hersheypark at Fast Track Services, Reese’s Cupfusion or Whitecap Racer and connect it...

HPGO is a program that allows you to view personalized ride stats, ride photos, and manage a previously purchased Fast Track. Pick up a free HPGO wristband inside Hersheypark at Fast Track Services, Reese’s Cupfusion or Whitecap Racer and connect it to the Hersheypark app to view your dashboard.

Read Full Answer Hide Answer

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

Read Full Answer Hide Answer

It is not required. King Size and Full Size Pass holders can only purchase discounted tickets through the account. Bite Size Pass holders can only purchase their parking through the account to receive their 50% discount.

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one department, there is a possibility of receiving separate checks.

Each volunteer will receive one volunteer voucher for each shift completed. One voucher is good for one of the following choices:
 

• One Hersheypark admission during the current season
• One admission to the current Hersheypark In The Dark event
• One admission to the current Hersheypark Christmas Candylane event
• One vehicle admission to Hershey Sweet Lights, seating 8 passengers or less only; ticket is valid Sunday - Thursday only

Vouchers can be redeemed at the Season Pass Office at Hersheypark. View the Season Pass Office hours or call 717-534-3900. Please be sure to check the redemption date on each volunteer voucher as they do have an expiration date. Once the date has passed, you will not be permitted to redeem the voucher.
 

Read Full Answer Hide Answer

Full Size and King Size Season Passes include free parking and access to our dedicated Season Pass Holder lot on a first-come, first-serve basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased...

Full Size and King Size Season Passes include free parking and access to our dedicated Season Pass Holder lot on a first-come, first-serve basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased online. 

Read Full Answer Hide Answer

Present your Season Pass at any ticket gate for entry into the Park. Please be sure to get your hand stamped upon exiting the Park if you intend to re-enter later in the day. Passes may only be scanned once per day.

Hersheypark Sweet Start is available select dates during the Summer operating season. Visit the Free Extra Hours page for details. 

Payment Plan for 2020 Season Passes is currently unavailable. The Season Pass payment plan is valid for online purchases and when purchasing in person at Ticketing. When purchasing online, simply make your selections then choose the payment plan option...

Payment Plan for 2020 Season Passes is currently unavailable.

The Season Pass payment plan is valid for online purchases and when purchasing in person at Ticketing. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions during checkout. The amount billed at the time of purchase will be your first plan payment. The remaining payments are automatically billed every 30 days for the remainder of the payment plan to the original credit card used at the time of purchase.

Read Full Answer Hide Answer

Yes, you may change the credit card or debit card used for payment by calling Ticketing Services at 717-534-3900 or visiting the office in person.

No, if you’re staying at The Official Resorts of Hersheypark you receive guaranteed reservations for admission to Hersheypark with Season Passes or the purchase of tickets. We automatically reserve your day so you can focus on having fun.

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

Read Full Answer Hide Answer

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Founder's Way adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Founder's Way adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $45.00. Manual wheelchair rental price: $15.00.

Read Full Answer Hide Answer

Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

Read Full Answer Hide Answer

Hershey's Chocolate World is located just outside the main gate to Hersheypark. Guests can enjoy many activities, including the Great American Chocolate Tour Ride - Free to all visitors.

Yes, every guest with summer or group tickets over the age of 2 will be required to make a reservation for a specific visit date to ensure we can comply with capacity guidelines as set by the state. To make, modify, or cancel a reservation before your...

Yes, every guest with summer or group tickets over the age of 2 will be required to make a reservation for a specific visit date to ensure we can comply with capacity guidelines as set by the state. To make, modify, or cancel a reservation before your visit, click here - https://www.hersheypark.com/reservations/reserve-your-day/.

Note -  we will automatically reserve daily capacity for our Season Pass Holders so they don’t have to make a reservation.

Read Full Answer Hide Answer

Hersheypark offers an exciting variety of dining options ranging from air-conditioned restaurants, to walk-up locations serving fresh salads and grilled items, to snack shacks serving up your Park favorites! For savings and convenience, consider a...

Hersheypark offers an exciting variety of dining options ranging from air-conditioned restaurants, to walk-up locations serving fresh salads and grilled items, to snack shacks serving up your Park favorites! For savings and convenience, consider a refillable souvenir cup, or our Hersheypark Meal Tickets.

Read Full Answer Hide Answer

If you purchased with your Season Pass, please visit Ticketing Services or the HPGO building to pick up your cup for the first time. For the 2020 season, we will scan your pass to confirm the Drink Plan and provide you a disposable cup for refills.

Create a Self-Service Account to access your digital season pass, link your family’s passes, purchase add-ons, redeem in-park coupons, update account information, and more! King Size and Full Size Pass holders can purchase discounted tickets...

Create a Self-Service Account to access your digital season pass, link your family’s passes, purchase add-ons, redeem in-park coupons, update account information, and more!

King Size and Full Size Pass holders can purchase discounted tickets through the account as well.

Bite Size Pass holders will need to purchase their parking through the account to receive their 50% discount.

Read Full Answer Hide Answer

You can reserve up to 6 guests with ticket numbers at the same time. If you need to make additional reservations for a party larger than 6, please fill out the form again for any additional guests as the same contact person.

If you purchased online, you can visit any participating food location to redeem by scanning your Season Pass. The Pass holder who has the Dining Plan attached to their Pass must be present in the Park to redeem. If you would like to purchase, please visit...

If you purchased online, you can visit any participating food location to redeem by scanning your Season Pass. The Pass holder who has the Dining Plan attached to their Pass must be present in the Park to redeem. If you would like to purchase, please visit Ticketing Services.

Read Full Answer Hide Answer