FAQs


Frequently Asked Questions
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HPGO

question icon Is HPGO free?
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Fast Track is an additional purchase to your general admission ticket but the HPGO program is free. Ride stats, photos, the HPGO account in the Hersheypark app and the HPGO wristband are all free. 

Ticketing

question icon Do you offer a special on concert tickets?
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Yes, Hersheypark tickets are available  for $56.95 at Ticketing Services only with proof of your concert ticket the day of, day before or day after the event.

Allergens

question icon What options are there for guests with food allergies?
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Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, Flying Fare. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at Hersheypark@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

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Hersheypark Halloween

question icon Will I need a Hersheypark ticket to enter for Halloween?
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A Hersheypark Halloween ticket or 2023 Season Pass is required for entry into Hersheypark Halloween. New for 2023, Dark Nights is included in all Hersheypark tickets valid through Jan 1, 2024, and 2023 Season Passes. 

Ticketing

question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Volunteer Program

question icon What jobs are available for volunteers?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, processing transactions using a cashless point of sale system, and maintaining general cleanliness. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games and cashless gaming system. Most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops and selling items to guests.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Provide hand stamps to guests exiting and wishing to re-enter Hersheypark/ZooAmerica on the same day. Ensure that guests have proper hand stamp when returning. Volunteers must be able to work in outdoor locations at Hersheypark/ZooAmerica and stand for the majority of their shift.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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question icon How does your organization get paid for volunteering?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

  • One (1) regular, one-day admission to Hersheypark
    One (1) regular, one-day admission to ZooAmerica
    One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights
Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

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Ticketing

question icon Where can I purchase discount tickets?
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Discounted tickets can be purchased at GIANT & MARTIN'S Food Stores.

question icon What are the extra hours included with Preview Plan and Hersheypark® Sweet Start?
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Guests with any 2023 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of...

Guests with any 2023 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 25 through September 10, 2023). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

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Guest Services

question icon What are your safety enhancements at Hersheypark®?
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Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced...

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination. View Safety Details

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Ticketing

question icon Do you offer a military discount?
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Yes! Check with your local military base for discounted Hersheypark tickets or show your military ID at Ticketing Services to receive $20 off of a regular full price 1-day ticket.

 

Guest Services

question icon When are 2023 Hersheypark® tickets valid?
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Tickets for the 2023 operating season can be purchased on Hersheypark.com and are valid any public operating day from April 1, 2023 through January 1, 2024. Check out our operating calendar.

Volunteer Program

question icon Can I bring my children?
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NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.

Hersheypark Halloween

question icon Do I need to purchase a Hersheypark ticket AND a Dark Nights add-on to enjoy the haunted houses?
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New this year, all 2023 Hersheypark Halloween and Hersheypark Season Passes include access to Dark Nights.

Season Pass

question icon How do I get a Pre-K Pass?
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New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account...

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account beginning in spring 2024. Children 2 and younger are eligible for a Pre-K Pass but do not need this or an admission ticket for entry.

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Season Pass Holder Loyalty Program

question icon How do I get my prizes?
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Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. By November 5, details about earned points and prizes will be sent via email to the...

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. By November 5, details about earned points and prizes will be sent via email to the email address associated with the applicable Season Pass(es). To provide a different email address to be used in connection with a particular Season Pass, please visit Ticketing Services located near the main entrance to Hersheypark or by calling (717) 534-3900. The information provided will only be used for the purposes of the Loyalty Challenge and as otherwise expressly agreed to by participants, subject to HE&R’s privacy policy.

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Ticketing

question icon I am a Nurse, First Responder, Medical employee, Teacher, Student, or Government employee, are there any offers for me?
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We have an exclusive offer for Nurses, First Responders, Medical, Teacher, Student, Government communities through ID.ME. Please log in to your ID.ME account to purchase discounted tickets. View Offers

 

Security and Screening

question icon What is the parking fee, and what are the transportation options?
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There is a daily parking fee of $25, or $20 per vehicle if purchased online in advance, and $40 per camper, with no overnight parking.  From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be...

There is a daily parking fee of $25, or $20 per vehicle if purchased online in advance, and $40 per camper, with no overnight parking.  From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. Tram service may be interrupted due to special events or weather conditions.  Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy front gate shuttle service to the exclusive resort drop-off location.

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Season Pass

question icon Can I add the rest of 2023 and all of 2024?
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Yes! Guests can purchase a Season Pass+, which is a Full Size Pass that includes unlimited visits to Hersheypark Halloween, Dark Nights and Hersheypark Christmas Candylane in 2023 and all public operating days in 2024 with the benefits of your choice of a Full, King or Giant Size Pass. Please...

Yes! Guests can purchase a Season Pass+, which is a Full Size Pass that includes unlimited visits to Hersheypark Halloween, Dark Nights and Hersheypark Christmas Candylane in 2023 and all public operating days in 2024 with the benefits of your choice of a Full, King or Giant Size Pass. Please note that the 2024 Season Pass+ includes discounts and access to exclusive Season Pass Holder events in 2023, but 2024 Hersheypark tickets, welcome bags and drink cups are not available until 2024. Season Pass+ Holders can visit Hersheypark starting immediately upon purchase.

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question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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question icon I purchased/renewed my Season Pass by mistake. What should I do?
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Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

Cashless

question icon What type of payments will Hersheypark® accept?
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Hersheypark® is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed...

Hersheypark® is now cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment. Please note The Chocolatier, Ticketing Services and Parking still accept cash.

In place of cash, consider purchasing an e-gift card before your Park visit.

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Hersheypark Halloween

question icon When is preview for Hersheypark Halloween?
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For general ticketed guests: 7:30 PM to 9:00 PM when the Park closes at 9 PM and 8:30 PM to 10:00 PM when the Park closes at 10 PM
For Resort guests: 6:30 PM to 9:00 PM when the Park closes at 9 PM and 7:30 PM to 10:00 PM when the Park closes at 10 PM

question icon What is Dark Nights at Hersheypark?
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Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark...

Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark Halloween runs on select dates from Sept. 15 through Oct. 29.

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Guest Services

question icon Where can I smoke cigarettes (or e-cigarettes) at Hersheypark?
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At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

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question icon Can I rent a wheelchair or Electric Convenience Vehicle?
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Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $50.00. Manual wheelchair rental price: $20.00

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question icon Does Hersheypark have Wi-Fi?
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Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

question icon Are pets permitted inside Hersheypark?
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For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

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question icon What if I need to leave and re-enter the Park?
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If you wish to leave and re-enter the Park on the same day, please be sure to get your hand stamped upon exiting the Park. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

question icon What assistance is available for Guests with Disabilities?
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Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit. Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our...

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit.
Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our team members will assist guests by providing Park-wide information and explaining more about the Attraction Accessibility Program. The Accessibility Services agents can help define ride safety and ridership requirements in addition to discussing any and all accommodations for our guests. Guests are welcome to utilize their own wheelchairs, but we ask that all guests enroll in our Ride Accessibility Program to utilize the accessible entrances at our attractions. Guests can download and print the Ride Accessibility Questionnaire below and complete it prior to arriving at the Park. Please bring the completed questionnaire to Accessibility Services. We hope that you will find this to be helpful in planning your day! View Rider Safety & Accessibility Guide and Ride Accessibility Questionnaire.‚Äč

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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