FAQs


Frequently Asked Questions
category chart iconSelect Category
Choose Your Filter
No filters selected

Showing 93 FAQs

Volunteer Program

question icon What jobs are available for volunteers?
answer icon

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed almost exclusively outdoors. Expected to maintain a high degree of professionalism and guest service
while maintaining vigilance at all times. Duties include but are not limited to enforcing attraction heights and other
rider requirements and performing required attraction safety checks. Safety Certification training is required 

Entertainment (Seasonal - Hersheypark Halloween): Assisting the Treatville team in distributing candy to guests.

Food & Beverage: Assisting the Food and Beverage staff with prep work, basic cooking, and serving guests including managing cashless transactions.  Maintaining and assisting with general cleanliness while following proper food handling procedures.  Assisting with the service of alcoholic beverages; RAMP Certification training is required. Yearly Food and Beverage training is required.

Games: Working at games of skill and in arcade locations while following game-specific directions and proper operating procedures. Working independently and regularly interact with guests. Implementing the Intercard cashless gaming system that is used to accept cashless payments for gameplay and arcade prize redemption.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Overseeing exit operations and ensuring guests have proper re-entry credentials when wishing to return to Hersheypark/ZooAmerica on the same day. Work at outdoor locations at Hersheypark/ZooAmerica and standing for the majority of their shift.

Paid Parking (Toll Taker): Assisting in collection of parking fees and identifying parking passes as
guests enter the Hersheypark Entertainment Complex. Managing currency and processing cash and credit card transactions using a point-of-sale system.

Parking Lot Attendant: Assisting with directing guests to parking locations. Standing and using repeated hand and arm movements around moving vehicles.

Retail: Assisting at Hersheypark Supply Co. or other retail locations as needed. Processing transactions efficiently using a cashless point-of-sale system. Sizing and stocking products; interacting with guests and providing them with general information

Trams: Assisting guests at tram stops with loading and unloading (including wheelchairs and strollers). (If trained): Safely operating the tram shuttle transporting guests to their destination & effectively communicating information about Hersheypark Entertainment Complex via PA system. Controlling traffic as needed in and around tram areas

Ushers: Verifying and scanning event tickets and guiding guests to their ticketed seats; scanning tickets and control access to premium location(s) and overseeing a section of the venue during an event. Assisting with guest surveys and distributing promotional material. Volunteers working as Ushers at Giant Center may be asked to operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. 

Utility: Pick up trash in the Hersheypark midways and landscapes, and adjacent parking areas. Maintaining restrooms, including restocking paper products, emptying trash cans, wiping counters, and using a pan and broom to sweep the facility. Lifing up to 30-40 lbs. Controlling a high pressure fire hose to clean the walkways (required for Hose Crew).

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

Read Full Answer

Allergens

question icon What options are there for guests with food allergies?
answer icon

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, Flying Fare. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at Hersheypark@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

Read Full Answer

Rides Policy

question icon What items are not permitted on rides?
answer icon

For safety reasons, loose articles and hand-held items are not permitted on most of our attractions. These items include, but are not limited to, cell phones, selfie sticks/Go-Pros, keys, cameras, bags/purses, wallets, backpacks, stuffed animals, prizes, umbrellas, beverage containers, food,...

For safety reasons, loose articles and hand-held items are not permitted on most of our attractions. These items include, but are not limited to, cell phones, selfie sticks/Go-Pros, keys, cameras, bags/purses, wallets, backpacks, stuffed animals, prizes, umbrellas, beverage containers, food, drinks, and other small items. The loose articles policy for each attraction can be found under the “Additional Restrictions/Accessibility” link located on the information pages for each attraction on Hersheypark’s website, in the Rider Safety & Accessibility Guide, and on the Height Signs located at each attraction.

Except as otherwise noted for a specific attraction, only items that can be secured in cargo pockets, a waist pack, or a zipping jacket pocket are permitted provided they do not interfere with the restraint system, proper riding position, or cause a hazard to guests, employees, and/or the attraction. A cargo pocket must fasten with a velcro or button flap or a zipper. A waist pack must fasten around the waist and have a zipper closure. Additionally, eyeglasses, sunglasses, and long hair, clothing, or accessories must be secured. Loose articles that cannot be secured must be placed in a bag drop area or bin, secured in a locker, or kept with a non-rider.
Hersheypark and its employees are not responsible for lost, stolen, or damaged items, which include items that fall out of pockets or items left in bag drop/bin areas and do not assume responsibility for the loss of, or damage to, such items, or injuries that result from the failure of guests to comply with Hersheypark’s loose articles policies. 

Read Full Answer

Security and Screening

question icon What should you do if you are separated from your family or group?
answer icon

We suggest that at the beginning of your visit, you select a place within the Park to be the meeting place if your group becomes separated. You may also want to ensure that cell phone numbers are exchanged. If you do become separated, please contact the nearest Security Officer for assistance....

We suggest that at the beginning of your visit, you select a place within the Park to be the meeting place if your group becomes separated. You may also want to ensure that cell phone numbers are exchanged. If you do become separated, please contact the nearest Security Officer for assistance. Lost children may be found in the Lost Children's Corral, sponsored by Penn State Health, located in the Family Health & Services Center, sponsored by Highmark, and the Lost Children's Cove, sponsored by Penn State Health, located in The Boardwalk area next to Bayside Pier. In the event your child is lost, notify the nearest Security Officer.

Family Finder Program, sponsored by Penn State Health. Take advantage of this program by visiting Stroller Rental or any of the Lost Children's Areas inside Hersheypark for a complimentary wristband for your child to wear while in the Park. Should you become separated, this wristband, with your cell phone number on it, will help reunite you. The Family Finder Program is sponsored by Penn State Children's Hospital.

Read Full Answer

Rides Policy

question icon Do any of your rides have height or weight restrictions?
answer icon

Due to ride restrictions, not all of our guests will be able to ride all rides.  Guests approaching 300 pounds or taller than 6-feet may have difficulty on the following rides: Bayside Pier® (water play area: 300-pound weight limit on slide); Breakers Edge® Water Coaster...

Due to ride restrictions, not all of our guests will be able to ride all rides. 

Guests approaching 300 pounds or taller than 6-feet may have difficulty on the following rides: Bayside Pier® (water play area: 300-pound weight limit on slide); Breakers Edge® Water Coaster (Combined weight of riders must be between 100-700 pounds per raft); Candymonium®; Coastline Plungeâ„  (water slide structure: 250-pound weight limit on single tubes and 400-pound weight limit on double tubes); Cocoa Cruiserâ„ ; Cometâ„ ; Convoyâ„  (440 pound weight limit per ride vehicle ); East Coast Waterworksâ„  (rain fortress: 300-pound weight limit on slides); Fahrenheit®; Fender Benderâ„  (340 pounds per ride vehicle); Frog Hopperâ„  (700 pound weight limit per ride vehicle); Frontier Flyersâ„  (340 pound weight limit per ride vehicle); Great Bear®; Hershey Triple Tower® (300 pound weight limit per rider);  Jolly Rancher Remix™; Laff Trakkâ„  (705 pound weight limit per ride vehicle); Lightning Racer®; Mini Himalaya (300 pounds per ride vehicle); Mix'd™ Flavored By Jolly Rancher (661 pound weight limit per ride vehicle); Music Expressâ„  (492 pound weight limit per ride vehicle ); Sandcastle Coveâ„  (300-pound weight limit on slides); Skyrush®; Skyviewâ„  (500 pound weight limit per ride vehicle); sooperdooperLooper®; Storm Runner®; Tea Cupsâ„  (550 pound weight limit per ride vehicle ); The Clawâ„ ; The Howlerâ„  (816 pound weight limit per ride vehicle); Trailblazerâ„ ; Wave Swingerâ„ ; Whitecap Racer® (300-pound weight limit on slides); Wild Mouseâ„ ; and Wildcat's Revengeâ„ .

At the entrances to these rides (and possibly others), you will find signage to help you make a decision prior to waiting in line.

Read Full Answer

Weather Policy

question icon What is your weather policy when there are cold temperatures?
answer icon

Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold....

Select rides are weather-dependent and may only open when the temperature reaches a certain degree threshold and rises consistently per manufacturer guidelines. Similarly, select rides may close for guest safety during operating hours if the temperature drops below a certain degree threshold. Please see the list of available rides and sort by season. 
 
The following rides MAY NOT OPEN unless the temperature is 34 degrees and rising consistently. They may CLOSE when the temperature approaches 34 degrees or lower: Candymonium; Ferris Wheel; Jolly Rancher Remix™; Kissing Tower; Mix'd™ Flavored By Jolly Rancher; Monorail; Wild Mouseâ„ ; and Wildcat's Revengeâ„ . 
 
The following rides MAY NOT OPEN unless the temperature is 41 degrees and rising consistently. They may CLOSE when the temperature approaches 41 degrees or lower: Fahrenheit; Great Bear; Hershey Triple Tower; Lightning Racer; Skyrush; and Storm Runner.
 
The following rides MAY NOT OPEN unless the temperature is 65 degrees and rising consistently. They may CLOSE when the temperature approaches 65 degrees or lower: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; and Whitecap Racer.
 
It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather. We appreciate your understanding as we work to keep guests safe!

Read Full Answer

Guest Services

question icon What services are offered for families with babies and young children?
answer icon

A special area is available in First Aid for nursing mothers with seating and outlets. Bring your own stroller or rent one of ours. Strollers are available inside the entrance on a first-come-first-serve basis. Rental prices: Single - $20; Double - $25, Wagon - $25. Quiet locations are available...

A special area is available in First Aid for nursing mothers with seating and outlets. Bring your own stroller or rent one of ours. Strollers are available inside the entrance on a first-come-first-serve basis. Rental prices: Single - $20; Double - $25, Wagon - $25. Quiet locations are available in First Aid, located in Pioneer Frontier Family Health & Services, and the Guest Services location in Kissing Tower Hill.  

Stroller Rental Sponsored by GIANT. First Aid Sponsored by Highmark.

Read Full Answer

Volunteer Program

question icon What do I wear to volunteer?
answer icon

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below...

Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.

Pants: Khaki, tan, navy or black depending on department, shorts, or Bermudas are acceptable. Rips, tears, or cargo pockets are not permitted. No jeans or capri pants.

Shirts: Park issued or solid white-colored polo shirt and a Temporary Identification pass (Temp ID) that is provided to each volunteer at the beginning of their shift. Aprons and hair nets will be provided for Food & Beverage volunteers.

Shoes: Comfortable footwear with covered toes and heels are required. High heels, clogs, and open-toed footwear (including sandals and flip flops) are not permitted.

If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.

Read Full Answer

Weather Policy

question icon What is your weather policy?
answer icon

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

Read Full Answer

Guest Services

question icon What assistance is available for Guests with Disabilities?
answer icon

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit. Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our...

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit.
Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our team members will assist guests by providing Park-wide information and explaining more about the Attraction Accessibility Program. The Accessibility Services agents can help define ride safety and ridership requirements in addition to discussing any and all accommodations for our guests. Guests are welcome to utilize their own wheelchairs, but we ask that all guests enroll in our Ride Accessibility Program to utilize the accessible entrances at our attractions. Guests can download and print the Ride Accessibility Questionnaire below and complete it prior to arriving at the Park. Please bring the completed questionnaire to Accessibility Services. We hope that you will find this to be helpful in planning your day! View Rider Safety & Accessibility Guide and Ride Accessibility Questionnaire.

Read Full Answer

Hersheypark Halloween

question icon What is the filming policy for Dark Nights?
answer icon

Flash photography or lights of any kind are not permitted in the Haunted Houses for the enjoyment of all guests. For the privacy of all guests, live streaming is prohibited throughout Hersheypark and Dark Nights. Working crews and those using cameras with detachable lenses are not permitted...

Flash photography or lights of any kind are not permitted in the Haunted Houses for the enjoyment of all guests. For the privacy of all guests, live streaming is prohibited throughout Hersheypark and Dark Nights. Working crews and those using cameras with detachable lenses are not permitted without a Hersheypark Communications escort coordinated in advance. Filming and photographing on rides is strictly prohibited unless approved by a Hersheypark Communications team member. This includes the use of drones, GoPros, and sunglasses-based cameras. Media invited to preview Dark Nights may not film the in-house experience but will be directed to camera-approved areas for reaction or scare zone opportunities. B-roll and approved images will be provided upon request from the Hersheypark Communications team.

Read Full Answer

Guest Services

question icon Can I rent a wheelchair or Electric Convenience Vehicle?
answer icon

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $65.00. Manual wheelchair rental price: $30.00

Read Full Answer
question icon What is the dress code?
answer icon

For your safety and health, all Park visitors are required to wear shoes and shirts at all times. As a courtesy to others, modest dress is expected of all guests, and revealing or offensive clothes are not considered appropriate. Bikini tops, bikini bottoms, Speedo bikinis, thongs, and brief...

For your safety and health, all Park visitors are required to wear shoes and shirts at all times. As a courtesy to others, modest dress is expected of all guests, and revealing or offensive clothes are not considered appropriate. Bikini tops, bikini bottoms, Speedo bikinis, thongs, and brief halter tops are not considered appropriate attire while in the Park.  Some language, gestures, and suggestive art on apparel may also be considered inappropriate. Hersheypark reserves the right to address these issues with all guests. 
While in The Boardwalk area, only appropriate swimwear is permitted on the attractions. Revealing bathing suits; shorts with rivets, snaps, zippers, and metal ornamentation; cutoffs; and jeans are not permitted. All eyeglasses must be secured with safety straps, and aqua shoes are not permitted on the body slides. Parents accompanying toddlers in the children's play area must also wear bathing suits. While in any of our water zone areas (including The Boardwalk and Tidal Force), swimsuits may be worn, but after completion of these rides, we ask that you change to more appropriate attire (i.e. shorts, shirt) prior to leaving this area.

Read Full Answer

Security and Screening

question icon Can I fly my drone over Hersheypark?
answer icon

To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written...

To ensure the safety and enjoyment of all our guests, the Hershey Entertainment Complex strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), commonly known as "Drones," on, from, or above the Hershey Entertainment Complex premises without specific written permission from an official of Hershey Entertainment & Resorts. This includes all UAVs regardless of size, weight, or purpose.

Read Full Answer

Rides Policy

question icon How are your rides categorized? How will I know if my children will enjoy the ride?
answer icon

Some rides may appear tame from the midway, but are actually quite thrilling. Every ride is grouped into one of five categories: CHILDREN'S RIDES This is a low-speed, gentle ride intended for young children and may accommodate chaperones where permitted. MILD THRILL RIDES This is a low to...

Some rides may appear tame from the midway, but are actually quite thrilling. Every ride is grouped into one of five categories: CHILDREN'S RIDES This is a low-speed, gentle ride intended for young children and may accommodate chaperones where permitted. MILD THRILL RIDES This is a low to medium speed ride with expected changes in elevation and speed. This ride may require some rider body control and is not intended for unaccompanied toddlers or very young children. MODERATE THRILL RIDES This is a medium speed ride where riders may experience unexpected changes in elevation and speed. This ride may contain moderate twists, turns, bumps, spins, and loops, and may require some rider body control. HIGH THRILL RIDES This is a fast-paced ride experience with unexpected changes in speed, direction, and/or elevation. This ride may contain significant twists, turns, bumps, spins, and loops, and requires rider full body control. AGGRESSIVE THRILL RIDES This is a high-speed experience. Riders will experience many unexpected, rapid changes in speed, direction, and/or elevation and requires rider full body control. This ride is not recommended for guests with physical, cognitive, and/or medical limitations.

Read Full Answer

Security and Screening

question icon Where is Lost & Found located?
answer icon

Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations....

Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither Hersheypark nor its employees assume responsibility for the loss of, or damage to, personal property. Locker storage is available throughout the Park.

To report a item that is lost, please visit the Lost and Found page

Read Full Answer

Ticketing

question icon What are the extra hours included with Preview Plan and Hersheypark® Sweet Start?
answer icon

Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of...

Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 23 through September 8, 2024). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

Read Full Answer

Volunteer Program

question icon How does your organization get paid for volunteering?
answer icon

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

  • One (1) regular, one-day admission to Hersheypark
    One (1) regular, one-day admission to ZooAmerica
    One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights
Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

Read Full Answer

Allergens

question icon What steps do you take to avoid cross contamination during food preparation?
answer icon

Our staff is trained to handle our allergen friendly food options with the utmost care. When an order is placed for a specialty item, our staff will wash their hands, put on new gloves, and use all new utensils designated specifically for our specialty items.

Food & Beverage

question icon Can I bring my own food into Hersheypark?
answer icon

Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests can bring in their own refillable water bottle as long as it is empty upon arrival. Guests with special dietary needs can review our food and beverage information....

Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests can bring in their own refillable water bottle as long as it is empty upon arrival. Guests with special dietary needs can review our food and beverage information. Overlook Food Court and The Outpost restaurant features allergen friendly food.

 

Read Full Answer

Season Pass

question icon How do I get a Pre-K Pass?
answer icon

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account...

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account beginning in spring 2024. Children 2 and younger are eligible for a Pre-K Pass but do not need this or an admission ticket for entry.

Read Full Answer
question icon Where can I find 2024 Season Pass Holder information on calendar events and perks?
answer icon

Season Pass perks vary per month for Full Size, King Size and Giant Season Pass Holders and include exclusive events, in-Park coupons, and special offers. More information on events, perks, and Self Service account can be found here.

Weather Policy

question icon What is your weather policy when there are high winds?
answer icon

The following rides MAY close given winds greater than 25 mph: Frontier Flyersâ„  and Kissing Tower. The following rides may close with winds greater than 30 mph: Balloon Fliteâ„ ; Candymonium; Coastline Plunge; Cocoa Cruiser; East Coast Waterworks; Fahrenheit; Ferris Wheel;...

The following rides MAY close given winds greater than 25 mph: Frontier Flyersâ„  and Kissing Tower.

The following rides may close with winds greater than 30 mph: Balloon Fliteâ„ ; Candymonium; Coastline Plunge; Cocoa Cruiser; East Coast Waterworks; Fahrenheit; Ferris Wheel; Hershey Triple Tower; Jolly Rancher Remix™; Merry Derry Dip® Fun Slides; Mix'd™ Flavored By Jolly Rancher; Sandcastle Cove ; Skyrush; Skyview; Sweet Swingâ„ ; Swing Thingâ„ ; Tea Cupsâ„ , and Tidal Force.

Winds greater than 35 mph may impact: Breaker’s Edge Water Coaster; Frog Hopperâ„ ; Music Express; Storm Runner; The Clawâ„ ; Whitecap Racer; and Wild Mouse.

At wind speeds greater than 40 mph, all remaining rides will close: Coal Cracker; Great Bear; Lightning Racer; Mini Pirateâ„ ; Trailblazer; Wave Swinger; Pirate, The Howlerâ„ , and Wildcat's Revengeâ„ .
 

Read Full Answer

Cashless

question icon Hersheypark® is cashless. What type of payments will Hersheypark accept?
answer icon

Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around...

Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment. Please note The Chocolatier, Ticketing Services and Parking still accept cash.

In place of cash, consider purchasing an e-gift card before your Park visit.

Read Full Answer

Parking

question icon Tram & Shuttle Information
answer icon

Hersheypark offers 3 tram stops in the parking lot that take guests to and from the Main Entrance. Trams will run all operating days during Spring Weekends, Summer and Hersheypark Halloween™. During Christmas Candylane, trams will operate on weekends and daily between Christmas Day and New...

Hersheypark offers 3 tram stops in the parking lot that take guests to and from the Main Entrance. Trams will run all operating days during Spring Weekends, Summer and Hersheypark Halloween™. During Christmas Candylane, trams will operate on weekends and daily between Christmas Day and New Years Day.

Shuttles coming from The Hotel Hershey®, Hershey Lodgeâ„ , and Hersheypark Camping Resort® drop off and pick up at the exclusive resort drop-off location on a continuous loop during operating days.

Tram service may be interrupted or not available due to weather.

Read Full Answer

Season Pass

question icon What are the options for 2024 Season Passes?
answer icon

New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which...

New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which one is right for you. Please note, Giant Size Season Pass quantities are limited and may sell out. If you are interested in a Giant Size Season Pass, we encourage you to purchase early to get the best price and avoid missing out!

Read Full Answer

Security and Screening

question icon Is Evolv safe for medical devices?
answer icon

Evolv technology does not employ metal detection systems. However, if a guest feels uncomfortable walking through the Evolv unit, Security staff can provide alternative accommodations for screening.

question icon Where is First Aid located?
answer icon

First Aid Stations are located in Hershey's Chocolatetown, Family Health and Services Center in Pioneer Frontier area next to Play Dome Arcade and in The Boardwalk. A registered nurse is on duty at all times. If immediate first aid is needed, ask any Park employee for assistance. A special...

First Aid Stations are located in Hershey's Chocolatetown, Family Health and Services Center in Pioneer Frontier area next to Play Dome Arcade and in The Boardwalk. A registered nurse is on duty at all times. If immediate first aid is needed, ask any Park employee for assistance. A special area is also available in First Aid for nursing mothers.

Read Full Answer

The Boardwalk At Hersheypark

question icon Why are there queue lines at The Boardwalk attractions?
answer icon

At Hersheypark, your safety and security are our top priority! The Pennsylvania Department of Health has instituted a maximum number of allowed guests in each of our aquatic attractions. Consistent with all of our other rides and attractions, all water attractions within The Boardwalk utilize a...

At Hersheypark, your safety and security are our top priority! The Pennsylvania Department of Health has instituted a maximum number of allowed guests in each of our aquatic attractions. Consistent with all of our other rides and attractions, all water attractions within The Boardwalk utilize a line queuing system. In order to ensure safety and a consistent experience for all guests, riders enter and exit attractions via designated points. As guests exit the attraction, additional guests will be permitted to enter. Due to capacity and safety standards, timed swim sessions may be initiated to ensure that each guest may safely enjoy time in this attraction. Rude and deliberate line jumping that inconveniences other guests may result in dismissal from Hersheypark without compensation.

Read Full Answer

Volunteer Program

question icon Who can participate in the Volunteer Program?
answer icon

The full list of requirements can be found in the Agreement. All volunteers must be at least 18 years of age, and must represent an approved non-profit organization. Service groups, church groups, community organizations, schools, and social clubs may be able to qualify. There is no minimum...

The full list of requirements can be found in the Agreement. All volunteers must be at least 18 years of age, and must represent an approved non-profit organization.

Service groups, church groups, community organizations, schools, and social clubs may be able to qualify. There is no minimum or maximum number of participants for each organization. However, large groups may be divided up and scheduled at different times depending on availability.

Read Full Answer
question icon If I do not have experience, will you train me?
answer icon

The most important thing is to be friendly, courteous, and have a positive attitude. You will find that our positions require very basic duties. In fact, specific training is offered at the beginning of your shift. You will work side-by-side or within close proximity to Entertainment Complex...

The most important thing is to be friendly, courteous, and have a positive attitude. You will find that our positions require very basic duties. In fact, specific training is offered at the beginning of your shift. You will work side-by-side or within close proximity to Entertainment Complex employees who will assist you with questions or problems that may arise during your work experience.

Read Full Answer
question icon What if the weather is bad?
answer icon

We may be forced to operate on a limited basis; however, don't assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management will contact your group leader as early as...

We may be forced to operate on a limited basis; however, don't assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management will contact your group leader as early as possible. For this reason, we suggest you develop a “quick call” system within your group.

If your services are required and your group cancels or fails to report, you will receive no payment and will be removed from our list of program participants. In any event, please call the department in which you are scheduled to work if you have any questions.

Read Full Answer

Security and Screening

question icon What items are restricted at Hersheypark?
answer icon

For your safety, ALL hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely's) are not permitted. Illegal substances...

For your safety, ALL hand-carried items, including backpacks and belt bags, are subject to search. Metal detection equipment may be used. Weapons of any type, laser pointers, radios and/or sound emitting electronic devices, and skate shoes (Heely's) are not permitted. Illegal substances and outside alcoholic beverages are strictly prohibited. Locker storage is available at the outside picnic areas and guests are encouraged to keep non-essential items in their vehicles. Other than one sealed water bottle per person, Hersheypark does not permit food or drink to be brought into the Park. Guests with special dietary needs can review our food and beverage information. The Outpost restaurant features allergen friendly food.

Read Full Answer

Volunteer Program

question icon I have completed the volunteer applications and other documents, now what?
answer icon

After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email: Mail Employee Scheduling Support and Engagement  100 W. Hersheypark Drive P.O. Box 866 Hershey, PA 17033 Attention: Volunteer Program Phone...

After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email:

Mail
Employee Scheduling Support and Engagement 
100 W. Hersheypark Drive
P.O. Box 866
Hershey, PA 17033
Attention: Volunteer Program

Phone Number:
717-534-8900

Fax
717-312-3544

Email
Volunteer@HersheyPA.com

Once we have received your organization's information and approved your paperwork, a confirmation letter will be sent to your group. We will try to place you in your first choice department(s); however, it is subject to availability.

If your group leader or group availability changes, please be sure to call the Volunteer Program Coordinator at 717-534-8900 with the new or updated information. You may also contact us by email, Volunteer@HersheyPA.com.

Read Full Answer

Weather Policy

question icon What is your weather policy when there is glaring sun?
answer icon

These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable:  Convoyâ„ ; Frog Hopperâ„ ; Mini Pirateâ„ ; Minty Bees; Misfit Bug; and Tiny Tracksâ„ . Walking surfaces may become hot in the sun. Foot protection...

These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable:  Convoyâ„ ; Frog Hopperâ„ ; Mini Pirateâ„ ; Minty Bees; Misfit Bug; and Tiny Tracksâ„ .

Walking surfaces may become hot in the sun. Foot protection is recommended in queues and all walking surfaces.

Read Full Answer

Cashless

question icon Is there a fee to use the cash to card kiosk?
answer icon

No, there are no fees to convert cash to a prepaid card at a Cash-to-Card kiosk inside Hersheypark. There are also no fees to use the prepaid card inside or outside of Hersheypark.
*After 92 consecutive days of no transaction activity, a $3.95 fee will be charged each month.

Guest Services

question icon Where can I smoke cigarettes (or e-cigarettes) at Hersheypark?
answer icon

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

Read Full Answer

Security and Screening

question icon What if I have concerns before entering Hersheypark?
answer icon

If you have a concern prior to entering Hersheypark, please advise the Security staff before passing through the Evolv unit. A Security Supervisor will assist you with your concerns.

Allergens

question icon What should I avoid if I have a nut allergy?
answer icon

All of our locations fry in a zero trans fat vegetable oil except Chick-fil-A, which use peanut oil. Our dessert locations serve items that contain nuts or are prepared using shared facilities and equipment with items containing nuts.

Guest Services

question icon What are your safety enhancements at Hersheypark®?
answer icon

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced...

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination. View Safety Details

Read Full Answer
question icon Are there lockers?
answer icon

Lockers are available on a first-come-first-serve basis and located inside the Park entrance, in Hershey's Chocolatetown, and at several locations in The Boardwalk. Lockers are rented by the day. Credit cards accepted. Neither employees, Guest Relations, or Security are permitted to hold...

Lockers are available on a first-come-first-serve basis and located inside the Park entrance, in Hershey's Chocolatetown, and at several locations in The Boardwalk. Lockers are rented by the day. Credit cards accepted. Neither employees, Guest Relations, or Security are permitted to hold customer items for temporary storage.

Complimentary Ride Lockers are available at Candymonium, Reese's Cupfusion, Wildcat's Revenge, Skyrush and sooperdooperLooper, to help keep our guests and their belongings safe. Place your items inside the lockers, located at or near the entrance to these attractions, and enjoy your ride! Please be advised, no personal belongings are permitted on these rides. Fees do apply for late retrievals.

Read Full Answer

Hersheypark Halloween

question icon What is Hersheypark Halloween?
answer icon

Hersheypark Halloween is open Fridays through Sundays and runs seven weekends from September 15 - October 29. Hersheypark Halloween offers 50 rides, weather permitting, your favorite coasters, chocolatey trick-or-treat adventures in Treatville, Hershey Character experiences and Creatures Of The...

Hersheypark Halloween is open Fridays through Sundays and runs seven weekends from September 15 - October 29. Hersheypark Halloween offers 50 rides, weather permitting, your favorite coasters, chocolatey trick-or-treat adventures in Treatville, Hershey Character experiences and Creatures Of The Night at ZooAmerica starting October 13, plus 5 haunted houses and three Scare Zones for Dark Nights, all included with general Hersheypark Halloween admission.

Read Full Answer

Rides Policy

question icon I am pregnant - what attractions can I enjoy?
answer icon

Congratulations! The following rides and attractions are safe for you to enjoy: Bayside Pier (except for the slide features), East Coast Waterworks (except for the slide features), Carrousel Chariots, Kissing Tower, Skyview, Dry Gulch Railroad, and Capital BlueCross Monorail.

Season Pass

question icon What is the Self-Service Account?
answer icon

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

Read Full Answer

Season Pass Holder Loyalty Program

question icon How do I get my prizes?
answer icon

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. By November 5, details about earned points and prizes will be sent via email to the...

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. By November 5, details about earned points and prizes will be sent via email to the email address associated with the applicable Season Pass(es). To provide a different email address to be used in connection with a particular Season Pass, please visit Ticketing Services located near the main entrance to Hersheypark or by calling (717) 534-3900. The information provided will only be used for the purposes of the Loyalty Challenge and as otherwise expressly agreed to by participants, subject to HE&R’s privacy policy.

Read Full Answer

Rides Policy

question icon What is the Kiddie Swap program?
answer icon

If you and your partner would like to ride height-restricted rides but your child is not tall enough to ride, let the attendant know that you would like to take advantage of the Kiddie Swap program. One parent may ride while the other stays with the child. At the conclusion of the initial ride,...

If you and your partner would like to ride height-restricted rides but your child is not tall enough to ride, let the attendant know that you would like to take advantage of the Kiddie Swap program. One parent may ride while the other stays with the child. At the conclusion of the initial ride, the parents may "swap" places. Similarly, if one parent has two children who meet the height restriction but must be accompanied by a responsible rider or who wish not to ride alone, the parent may ride with one child while the other child waits in an appropriate area of the ride. At the conclusion of the initial ride, the parent may remain on the ride while the children "swap" places.

Read Full Answer

Season Pass Holder Loyalty Program

question icon How do I set up an HPGO account?
answer icon

Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and...

Make sure your HPGO account is set up in the Hersheypark app before the Loyalty Challenge begins! Easily track points, completed challenges, and unlocked levels, all conveniently from your phone. Please download the Hersheypark app and click HPGO account. You can then create your account and link to your Season Pass ID. Please note this is different from your Self Service Account, but you can use the same email and password. An HPGO account is also how you can create a Digital Season Pass and add it to your Apple Wallet. Please see our set up guide.

Read Full Answer

Volunteer Program

question icon My organization would like to volunteer. What forms must be completed?
answer icon

Your organization needs to complete the following in order to participate in our Volunteer Program:

Volunteer Agreement
A W9 Form

To request all of these forms, please contact Volunteer@HersheyPA.com with a name and mailing address or please call 717-534-8900 and one will be sent to you.

Guest Services

question icon When does Hersheypark® open in 2024?
answer icon

The 2024 Hersheypark operating calendar begins March 29, 2024. Check out our operating calendar and stay tuned for hours released in March. Tickets for the 2024 operating season can be purchased on Hersheypark.com for the Best Price Of The Year! 2024 tickets purchased online can be used...

The 2024 Hersheypark operating calendar begins March 29, 2024. Check out our operating calendar and stay tuned for hours released in March.

Tickets for the 2024 operating season can be purchased on Hersheypark.com for the Best Price Of The Year! 2024 tickets purchased online can be used any public operating day from March 29, 2024 through January 1, 2025.

Read Full Answer

Hersheypark Halloween

question icon How can I avoid all scare areas?
answer icon

We will continue to offer kid-friendly experiences like more Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new...

We will continue to offer kid-friendly experiences like more Hershey Character Glow Dance Parties, Creatures Of The Night at ZooAmerica, Treatville trick-or-treat trail (available for guests 12 and under to enjoy until 8 PM each operating day) and seasonal rides, in addition to these new experiences that begin at 6 PM.

Read Full Answer
question icon What is Dark Nights at Hersheypark?
answer icon

Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark...

Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark Halloween runs on select dates from Sept. 15 through Oct. 29.

Read Full Answer

HPGO

question icon Is HPGO free?
answer icon

Fast Track is an additional purchase to your general admission ticket but the HPGO program is free. Ride stats, photos, the HPGO account in the Hersheypark app and the HPGO wristband are all free. 

Security and Screening

question icon What is an Evolv technology detection (Evolv)?
answer icon

Evolv is the new standard in guest screening using advanced sensors and artificial intelligence. The Evolv units screen everyone who enters through the gates of Hersheypark without the need to hand over their belongings or even slow their pace.  It is efficient and frictionless.

question icon How does the Evolv device work?
answer icon

The Evolv unit is an artificial intelligence driven system using safe, ultra-low frequency, electromagnetic fields and advanced sensors to detect potential public safety concerns or items that violate Hersheypark policies.

question icon Can I use my GoPro in Hersheypark?
answer icon

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed...

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed to yourself). Our Park policy also states that we do not allow video taping on any of the attractions.

Read Full Answer

Volunteer Program

question icon Do we receive a break during our scheduled volunteer shift?
answer icon

Volunteers may not receive a break during a shift depending on the duration of the shift.

Allergens

question icon What should I avoid if I have a shellfish allergy?
answer icon

Shoreline Grill.

Guest Services

question icon Does Hersheypark have Wi-Fi?
answer icon

Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

Hersheypark Halloween

question icon Will I need a Hersheypark ticket to enter for Halloween?
answer icon

A Hersheypark Halloween ticket or 2023 Season Pass is required for entry into Hersheypark Halloween. New for 2023, Dark Nights is included in all Hersheypark tickets valid through Jan 1, 2024, and 2023 Season Passes. 

question icon When is preview for Hersheypark Halloween?
answer icon

For general ticketed guests: 7:30 PM to 9:00 PM when the Park closes at 9 PM and 8:30 PM to 10:00 PM when the Park closes at 10 PM
For Resort guests: 6:30 PM to 9:00 PM when the Park closes at 9 PM and 7:30 PM to 10:00 PM when the Park closes at 10 PM

question icon Do I have to purchase a Dark Nights add-on and Fast Track separately?
answer icon

All 2023 Hersheypark Halloween and Hersheypark Season Passes include access to Dark Nights. Guests interested in purchasing Fast Track for Dark Nights can do so online or in person.

Season Pass

question icon Are Season Passes refundable?
answer icon

No, Season Passes are non-refundable and non-transferable.

question icon I purchased/renewed my Season Pass by mistake. What should I do?
answer icon

Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

Security and Screening

question icon How are guests screened as they enter Hersheypark®?
answer icon

Evolv uses state of the art sensors and imaging technology to identify items that are not permitted inside our venue. Evolv technology does not employ metal detection systems and provides a frictionless experience for our guests as they enter.

Weather Policy

question icon What is your weather policy when there is lightning and severe thunderstorms?
answer icon

All rides, including Boardwalk attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after the storm.

question icon Will The Boardwalk area close due to weather?
answer icon

All rides, including The Boardwalk At Hersheypark attractions, may be closed during the threat of lightning and severe weather and will reopen as the conditions improve. Safety rechecks of rides and attractions may be necessary prior to re-opening after the storm.

Allergens

question icon What kind of gloves does Hersheypark use?
answer icon

All of our concessions locations use vinyl gloves. No latex gloves are used.

Food & Beverage

question icon Is The Chocolatierâ„  Restaurant, Bar + Patio open?
answer icon

The Chocolatier Restaurant, Bar + Patio is open daily and located at 100 Hersheypark Drive. Patrons can park in the Hersheypark® parking lot and enter through the Hersheypark Supply Co building outside the Hersheypark front gate. Menu and information on reservations can be found here.

Guest Services

question icon What if I need to leave and re-enter the Park?
answer icon

If you wish to leave and re-enter the Park on the same day, please be sure to get your hand stamped upon exiting the Park. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

question icon Are pets permitted inside Hersheypark?
answer icon

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. Service animals are allowed inside Hersheypark.

Rides Policy

question icon How many rides are available for young children?
answer icon

We have more than 20 fun and exciting kiddie rides.

Season Pass

question icon How long are 2024 Season Passes valid?
answer icon

2024 Season Passes are valid from January 1, 2024, through January 1, 2025. Please note that benefits do not begin until 2024 for rewards and ZooAmerica visits.

question icon How do I purchase 2024 add-ons?
answer icon

The All-Year Drink Plan and two All-Summer Dining Plans are available for purchase online with a Season Pass or Season Pass renewal now. Please ensure you buy or renew simultaneously for ease of redemption.

question icon How do I create a Self-Service account? 
answer icon

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

question icon Can I upgrade my Season Pass tier?
answer icon

Season Pass Holders can renew and upgrade their pass tier for the 2024 season. Guests who upgrade to a different tier will receive their new tier perks starting January 1, 2024.

question icon What is Sweet Start? When is it available?
answer icon

Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access to a select footprint within Hersheypark during daily operations of the 2024 summer season.

Season Pass Holder Loyalty Program

question icon Who can participate and earn points?
answer icon

Subject to the Loyalty Challenge Terms and Conditions, individuals who have a valid 2023 Hersheypark Season Pass of value, including Bite Size, Full Size and King Size Season Passes, or 2023/2024 Full Size+, King Size+, or Giant Size+ Season Passes, are eligible to participate in this Loyalty...

Subject to the Loyalty Challenge Terms and Conditions, individuals who have a valid 2023 Hersheypark Season Pass of value, including Bite Size, Full Size and King Size Season Passes, or 2023/2024 Full Size+, King Size+, or Giant Size+ Season Passes, are eligible to participate in this Loyalty Challenge. Participants can earn points and up to 6 prizes between September 15 through October 29.

Read Full Answer

The Boardwalk At Hersheypark

question icon Do I need to wear a bathing suit to enjoy The Boardwalk attractions?
answer icon

Yes, only appropriate swimwear is permitted on the attractions. Revealing bathing suits, shorts with rivets, snaps, zippers, metal ornamentation, cutoffs and jeans are not permitted. All eyeglasses must be secured with safety straps, and aqua shoes are not permitted on the body slides. Parents...

Yes, only appropriate swimwear is permitted on the attractions. Revealing bathing suits, shorts with rivets, snaps, zippers, metal ornamentation, cutoffs and jeans are not permitted. All eyeglasses must be secured with safety straps, and aqua shoes are not permitted on the body slides. Parents accompanying toddlers in the children's play area must also wear bathing suits.

Read Full Answer

Ticketing

question icon I accidentally bought the wrong ticket or Season Pass?
answer icon

Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Weather Policy

question icon What is your weather policy when there is heavy precipitation?
answer icon

These rides MAY close: Bayside Pierâ„ ; Breakers Edgeâ„  Water Coaster; Candymonium; Coal Crackerâ„ ; Coastline Plunge; Cocoa Cruiserâ„ ; Cometâ„ ; East Coast Waterworksâ„ ; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Towerâ„ ; Intercoastal...

These rides MAY close: Bayside Pierâ„ ; Breakers Edgeâ„  Water Coaster; Candymonium; Coal Crackerâ„ ; Coastline Plunge; Cocoa Cruiserâ„ ; Cometâ„ ; East Coast Waterworksâ„ ; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Towerâ„ ; Intercoastal Waterway; Jolly Rancher Remix™; Kissing Tower®; Lightning Racer®; Capital BlueCross Monorail; Sandcastle Cove; Shoreline Sprayground; Skyview; sooperdooperLooper®; The Shore; Tidal Force®; Trailblazerâ„ ; Whitecapâ„  Racer; and Wildcat's Revengeâ„ .

Read Full Answer

Rides Policy

question icon I have a cast on, can I still ride rides?
answer icon

Yes, there are signs posted at each ride indicating the restrictions for that ride. In most cases, your own discretion is suitable for whether or not you wish to ride a certain ride. *Casts are not permitted on Candymonium, Comet, Great Bear, Hershey Triple Tower,...

Yes, there are signs posted at each ride indicating the restrictions for that ride. In most cases, your own discretion is suitable for whether or not you wish to ride a certain ride. *Casts are not permitted on Candymonium, Comet, Great BearHershey Triple Tower, SkyrushsooperdooperLooper, and Wildcat's Revenge.

Read Full Answer

Season Pass

question icon Can my family visit on one Season Pass?
answer icon

No, each guest must have their own Season Pass. 

The Boardwalk At Hersheypark

question icon What is The Boardwalk At Hersheypark®?
answer icon

Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. The Boardwalk is open Memorial Day through Labor Day. View Water Park Rides

Weather Policy

question icon What is your weather policy when there is any precipitation?
answer icon

For guest comfort, these rides will close during any precipitation: CandymoniumPirateSkyrush®, Storm Runner®, and Wild Mouseâ„ .

Allergens

question icon Can I bring EpiPens with me to Hersheypark?
answer icon

Yes. EpiPens are permitted. Hersheypark also has First Aid and Registered Nurses on site at all times.

Cashless

question icon How do the cash to card kiosks work?
answer icon

A guest will insert cash into a Cash-to-Card kiosk. It will dispense a plastic prepaid Visa Debit Card that can be used within Hersheypark. Up to $500 can be loaded onto a single card and cards cannot be reloaded or refunded. Cards can be used anywhere Visa is accepted.

Season Pass

question icon Can I purchase on a payment plan?
answer icon

Yes, Season Passes are currently available for purchase on a payment plan. Guests must simply select their payment plan at checkout, and the monthly payment will be automatically deducted each month. 

question icon Do I need to get a new Season Pass ID card?
answer icon

No, you do not need to get a new Pass ID if you renewed with your existing Season Pass. You can use the same Season Pass ID card.

Season Pass Holder Loyalty Program

question icon How do I track my points?
answer icon

All participants have to do is visit the Park! The initial valid scan of the Season Pass(es) to enter the Park is all that is needed to earn points and complete Challenges. Points can be tracked via a participant's HPGO account in the Hersheypark app.

Security and Screening

question icon Do you need to search our bags?
answer icon

A secondary screening of a guest and/or their personal belongings will only be needed should the Evolv unit alert our security team.

The Boardwalk At Hersheypark

question icon Are diapers allowed in The Boardwalk attractions?
answer icon

Only waterproof diapers are allowed in The Boardwalk attractions. These are available at Beachology and other merchandise locations.

Ticketing

question icon Where can I purchase discount tickets?
answer icon

Discounted tickets can be purchased at GIANT & MARTIN'S Food Stores.

Volunteer Program

question icon Can I bring my children?
answer icon

NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.