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FAQs


Frequently Asked Questions
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2021 Season Pass

question icon Do I get all the benefits for 2020 as well as 2021 with the Season Pass Plus?
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If you purchase a Full or Bite Size Season Pass Plus you will get unlimited Sweet Lights for 2020. If you purchase a King Size Season Pass Plus you will receive unlimited Sweet Lights for 2020 as well as your 2020 King Size Welcome Bag and Drink...

If you purchase a Full or Bite Size Season Pass Plus you will get unlimited Sweet Lights for 2020. If you purchase a King Size Season Pass Plus you will receive unlimited Sweet Lights for 2020 as well as your 2020 King Size Welcome Bag and Drink Cup.
Discounts on retail and F&B and free parking for Full and King starts in 2020.
Bring a Friend tickets and monthly rewards start January 1, 2021. 
 

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question icon What is the Season Pass Payment Plan?
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Our current monthly payment plan for 2021 Season Passes allows you to spread the cost of your Season Pass over 6 months when you purchase by November 30. The first payment is due at the time of purchase.

question icon How does the 2021 payment plan work?
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The Season Pass payment plan is valid for online purchases and when purchasing in person at Ticketing Services. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions...

The Season Pass payment plan is valid for online purchases and when purchasing in person at Ticketing Services. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions during checkout. The amount billed at the time of purchase will be your first plan payment. The remaining payments are automatically billed every 30 days for the remainder of the payment plan to the original credit card used at the time of purchase.

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question icon I was signed up for Auto Renew so what do I need to do?
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Due to updates to our Season Pass terms, we are not offering Auto-Renewal this year. Please renew your 2020 Season Pass online HERE 

question icon What is the $20 Bonus for current 2020 Season Pass Holders?
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As a thank you, 2020 Season Pass Holders renewing for 2021 before November 30 will receive a $20 “gift card” valid for use at Hersheypark Supply Co., as well as The Chocolatier, Milton’s Ice Cream Parlor and The Sweeterie when they open...

As a thank you, 2020 Season Pass Holders renewing for 2021 before November 30 will receive a $20 “gift card” valid for use at Hersheypark Supply Co., as well as The Chocolatier, Milton’s Ice Cream Parlor and The Sweeterie when they open in 2021. The gift card will be emailed to the email address on file beginning in mid November.

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question icon Can I upgrade my 2020 Season Pass?
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Yes, Bite Size can upgrade to a Full Size or King Size Season Pass during check out. Full Size can upgrade to a King Size Season Pass during check out. Please upgrade your 2020 Season Pass HERE 

Yes, Bite Size can upgrade to a Full Size or King Size Season Pass during check out. Full Size can upgrade to a King Size Season Pass during check out. Please upgrade your 2020 Season Pass HERE 

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question icon Can I renew on a payment plan?
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Yes, we are offering a monthly payment plan for Season Pass renewals, with all Season Passes paid off by the end of May 2021. If you renew before Nov. 30, you can select a 6-month payment plan. 

question icon I want to add something I didn’t have in 2020. Can I do that?
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Absolutely! Please see all of our add-on options HERE

question icon Can my family visit on one Season Pass?
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No, each guest must have their own Season Pass. 

question icon When is my 2021 Summer Dining Plan valid? The 2021 All Year Drink Plan?
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The Summer Dining Plan is only available during our Summer operating season. The All-Year Drink Plan is valid during Springtime In The Park 2021, Summer 2021, Hersheypark In The Dark 2021 and Christmas Candylane 2021. 

question icon I purchased a 2021 King Size Season Pass. How do I get the FREE Bring A Friend Ticket?
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The ticket is available for redemption via the Self-Service Account in 2021. Log-in to your account and redeem your ticket HERE

 

question icon What are the Monthly Rewards?
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Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2021 HERE 

Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2021 HERE 

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question icon Can I buy 2021 add-on plans now?
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Yes, you are able to purchase the Drink, Dining and Gardens/Story add-on when you purchase a Season Pass at the time of check out. 

question icon What are the different options for 2021 Season Passes?
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Guests can choose between three tiers - King Size, Full Size and Bite Size. Compare Pass Options to decide which one is right for your family. Learn more HERE

question icon Where will General Parking and Season Pass Holder Parking be in 2021?
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Full Size and King Size Season Passes include FREE parking and access to our dedicated Season Pass Holder lot on a first-come, first-served basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased...

Full Size and King Size Season Passes include FREE parking and access to our dedicated Season Pass Holder lot on a first-come, first-served basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased through the Self-Service Account. 

View Parking Map

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question icon What is Sweet Start and when is it available?
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Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer public operating season only. Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass...

Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer public operating season only. Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.  

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question icon Can I bring a guest into Sweet Start?
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Sweet Start is only available to Full Size and King Size Season Pass holders and guests of the Official Resorts of Hersheypark.  Guests using the Bring-A-Friend tickets or Friends and Family Discount Tickets may have access to Sweet Start. Sweet...

Sweet Start is only available to Full Size and King Size Season Pass holders and guests of the Official Resorts of Hersheypark. 

Guests using the Bring-A-Friend tickets or Friends and Family Discount Tickets may have access to Sweet Start.

Sweet Start is not available to Bite Size Season Pass Holders, even when entering with a Full or King Size Season Pass Holder. 
 

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question icon Can Bite Size Season Pass Holders enter Sweet Start with a Full or King Size Season Pass holder?
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No, Bite Size Season Pass Holders are not permitted into Sweet Start, even when entering with Full Size or King Size Pass Holders. Sweet Start is only available to Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark.

question icon If I renew my 2020 Season Pass, can I continue to use my current pass card?
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Yes, you can continue to use your current ID card. 

question icon I purchased a 2021 King Size Season Pass, can I use my free Hersheypark tickets in 2020?
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No, complimentary tickets are for the 2021 Hersheypark public operating calendar only - 1 free ticket for Springtime in the Park or Summer and 1 free ticket for Hersheypark In The Dark or Hersheypark Christmas Candylane.

question icon Will 2021 Season Pass holders get a discount at all new culinary and retail options?
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Yes, Full Size and King Size Season Pass holders will receive 15% off new dining and retail options when they show their Season Pass inside the new locations in Hershey’s Chocolatetown at Hersheypark.

question icon Can I give my Season Pass to someone else to use if I’m not going to the park?
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No, each Season Pass is linked to a specific person and only that guest can use their Pass.

question icon Where is the Season Pass Office located?
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Our new Ticketing building is your one-stop shop for admission tickets, season passes, add-ons, and gift cards. Plus, pick up will call items during the summer operating season. View Ticketing Services Hours

Our new Ticketing building is your one-stop shop for admission tickets, season passes, add-ons, and gift cards. Plus, pick up will call items during the summer operating season. View Ticketing Services Hours

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question icon If I purchase as 2021 Season Pass do I receive free parking at every Entertainment parking lot?
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Season Pass holders receive free parking in the Hersheypark lots but a Season Pass does not allow free parking at Giant Center or Chocolate World.

question icon Can I cancel my Season Pass payment plan account before my payment period is complete?
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Once you set up your Season Pass payment plan and make your first payment, it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each Season...

Once you set up your Season Pass payment plan and make your first payment, it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each Season Pass included in the original agreement. 

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question icon What happens if my credit card is declined on one of the monthly payment dates?
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You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will...

You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will be contacted by a member of the Season Pass team to collect payment for the amount due. If payment is not collected, the Season Pass will not be valid for entry to Hersheypark or ZooAmerica and the pass will be confiscated if attempted to be used at the Main Entrance for either attraction.

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question icon Are there any finance or interest charges for selecting this payment plan option?
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No, there are no finance or interest charges for selecting a payment plan as your payment method online or in person at Ticketing Services or over the phone.

question icon Can I change the credit or debit card on file during the payment period?
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Yes, you may change the credit card or debit card used for payment by calling Ticketing Services at 717-534-3900 or visiting the office in person.

question icon May I pay off my balance at any time?
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Yes, balances may be paid off at any time by visiting the Ticketing Services in person or calling 717-534-3900 and speaking to one of our Season Pass team members.