FAQs

Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist...

Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you. 

Your 2020 Season Pass is valid through June 30, 2021.

Guests can choose between three tiers - King Size, Full Size and Bite Size. Compare Pass Options to decide which one is right for your family. Learn more HERE

Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2021 HERE 

Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2021 HERE 

No, Season Passes are non-refundable and non-transferable.

Our current monthly payment plan for 2021 Season Passes allows you to spread the cost of your Season Pass over 5 months when you purchase by January 31. The first payment is due at the time of purchase.  

The Season Pass payment plan is valid for online purchases and when purchasing in person at Ticketing Services. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions...

The Season Pass payment plan is valid for online purchases and when purchasing in person at Ticketing Services. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions during checkout. The amount billed at the time of purchase will be your first plan payment. The remaining payments are automatically billed every 30 days for the remainder of the payment plan to the original credit card used at the time of purchase.

Due to updates to our Season Pass terms, we are not offering Auto-Renewal this year. Please renew your 2020 Season Pass online HERE 

As a thank you, 2020 Season Pass Holders who renewed before December 31 received a $20 voucher valid for use at Hersheypark Supply Co., as well as The Chocolatier, Milton’s Ice Cream Parlor and The Sweeterie when they open this year. The voucher was...

As a thank you, 2020 Season Pass Holders who renewed before December 31 received a $20 voucher valid for use at Hersheypark Supply Co., as well as The Chocolatier, Milton’s Ice Cream Parlor and The Sweeterie when they open this year. The voucher was emailed to the email address on file beginning in mid November.

Yes, Bite Size can upgrade to a Full Size or King Size Season Pass during check out. Full Size can upgrade to a King Size Season Pass during check out. Please upgrade your 2020 Season Pass HERE 

Yes, Bite Size can upgrade to a Full Size or King Size Season Pass during check out. Full Size can upgrade to a King Size Season Pass during check out. Please upgrade your 2020 Season Pass HERE 

Yes, we are offering a monthly payment plan for Season Pass renewals, with all Season Passes paid off by the end of May 2021. If you renew before Jan. 31, you can select a 5-month payment plan. 

Absolutely! Please see all of our add-on options HERE

No, each guest must have their own Season Pass. 

The Summer Dining Plan is only available during our Summer operating season. The All-Year Drink Plan is valid during 2021 public operating days. 

Tickets will be available for redemption via the Self-Service Account prior to the start of the 2021 operating season in April. 

 

Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2021 HERE 

Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2021 HERE 

Yes, you are able to purchase the Drink, Dining and Gardens/Story add-on when you purchase a Season Pass at the time of check out. 

Full Size and King Size Season Passes include FREE parking and access to our dedicated Season Pass Holder lot on a first-come, first-served basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased...

Full Size and King Size Season Passes include FREE parking and access to our dedicated Season Pass Holder lot on a first-come, first-served basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased through the Self-Service Account. 

View Parking Map

Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer public operating season only. Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass...

Sweet Start allows Full Size and King Size Season Pass Holders to enjoy 1-hour early access during the summer public operating season only. Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.  

Sweet Start is only available to Full Size and King Size Season Pass holders and guests of the Official Resorts of Hersheypark.  Guests using the Bring-A-Friend tickets or Friends and Family Discount Tickets may have access to Sweet Start. Sweet...

Sweet Start is only available to Full Size and King Size Season Pass holders and guests of the Official Resorts of Hersheypark. 

Guests using the Bring-A-Friend tickets or Friends and Family Discount Tickets may have access to Sweet Start.

Sweet Start is not available to Bite Size Season Pass Holders, even when entering with a Full or King Size Season Pass Holder. 
 

No, Bite Size Season Pass Holders are not permitted into Sweet Start, even when entering with Full Size or King Size Pass Holders. Sweet Start is only available to Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark.

Yes, you can continue to use your current ID card. 

Yes, Full Size and King Size Season Pass holders will receive 15% off new dining and retail options when they show their Season Pass inside the new locations in Hershey’s Chocolatetown at Hersheypark.

No, each Season Pass is linked to a specific person and only that guest can use their Pass.

Our new Ticketing building is your one-stop shop for admission tickets, season passes, add-ons, and gift cards. Plus, pick up will call items during the summer operating season. View Ticketing Services Hours

Our new Ticketing building is your one-stop shop for admission tickets, season passes, add-ons, and gift cards. Plus, pick up will call items during the summer operating season. View Ticketing Services Hours

Season Pass holders receive free parking in the Hersheypark lots but a Season Pass does not allow free parking at Giant Center or Chocolate World.

Once you set up your Season Pass payment plan and make your first payment, it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each Season...

Once you set up your Season Pass payment plan and make your first payment, it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each Season Pass included in the original agreement. 

You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will...

You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will be contacted by a member of the Season Pass team to collect payment for the amount due. If payment is not collected, the Season Pass will not be valid for entry to Hersheypark or ZooAmerica and the pass will be confiscated if attempted to be used at the Main Entrance for either attraction.

No, there are no finance or interest charges for selecting a payment plan as your payment method online or in person at Ticketing Services or over the phone.

Yes, you may change the credit card or debit card used for payment by calling Ticketing Services at 717-534-3900 or visiting the office in person.

Yes, balances may be paid off at any time by visiting the Ticketing Services in person or calling 717-534-3900 and speaking to one of our Season Pass team members.