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Frequently Asked Questions
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Season Pass

question icon What are the options for 2025 Season Passes?
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The 2025 Season Pass Program includes four tiers with perks to fit every family’s needs. Guests can choose from Giant Size, King Size, Full Size, Bite Size and a free Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. 2025 Season Passes include...

The 2025 Season Pass Program includes four tiers with perks to fit every family’s needs. Guests can choose from Giant Size, King Size, Full Size, Bite Size and a free Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. 2025 Season Passes include unlimited visits throughout 2025, great discounts, exclusive events and sweet perks based on Pass type. We have a great comparison chart on our website to help you decide which one is right for you.

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question icon How long are 2025 Season Passes valid?
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2025 Season Passes are valid for all of the 2025 public operating season. Please note that benefits for rewards or ZooAmerica visits do not begin until 2025.

question icon Do you offer a Season Pass for the rest of 2024 and all of 2025?
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Guests who do not already have a 2024 Season Pass but want to enjoy the rest of 2024 and all of 2025 can purchase a 2025 Season Pass+. This Pass option includes unlimited visits to Hersheypark Halloween, Dark Nights and Hersheypark Christmas Candylane in 2024 and all public operating days in...

Guests who do not already have a 2024 Season Pass but want to enjoy the rest of 2024 and all of 2025 can purchase a 2025 Season Pass+. This Pass option includes unlimited visits to Hersheypark Halloween, Dark Nights and Hersheypark Christmas Candylane in 2024 and all public operating days in 2025 with the benefits of your choice of a Full, King or Giant Size Pass.

Please note that the 2025 Season Pass+ includes unlimited visits for the remainder of 2024, free parking, discounts and access to exclusive Season Pass Holder events in 2024. However, any other perks based on the Season Pass tier selected, such as Hersheypark tickets, welcome bags and Drink Plans and cups, are not available until next year.

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question icon What is a Pre-K Pass and how do I get one?
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2025 Full Size and King Size Season Pass Holders receive one free Pre-K Pass, and 2025 Giant Size Season Pass Holders receive two free Pre-K Passes as part of their perks. The free Pre-K Pass is available for a child who is under five years old and born after July 1, 2020. The qualifying child...

2025 Full Size and King Size Season Pass Holders receive one free Pre-K Pass, and 2025 Giant Size Season Pass Holders receive two free Pre-K Passes as part of their perks. The free Pre-K Pass is available for a child who is under five years old and born after July 1, 2020. The qualifying child will receive unlimited visits to Hersheypark and ZooAmerica (when entering from the bridge inside Hersheypark) during the 2025 public operating season, plus 1-hour early Sweet Start access during the summer season.

The Pre-K Pass activation vouchers will be loaded into the Self-Service Account in early 2025. Pre-K Passes must be redeemed by July 1, 2025.

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question icon How do I purchase 2025 Season Pass add-ons?
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Select add-ons are now available with Season Pass purchase or renewal, depending on the tier. A la carte add-ons will be available for purchase separately in early 2025.

question icon When can I pick up my King Size or Giant Size bag?
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We will share information on our website and in emails when 2025 bags are available for pick-up next spring.

question icon Can I purchase on a payment plan?
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Yes, Season Passes are currently available for purchase on a payment plan. Guests must simply select their Payment Plan at checkout, and after an initial down payment, the monthly payment will be automatically deducted each month.

question icon How do I create a Self-Service account? 
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To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

question icon Can I upgrade my Season Pass tier?
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Season Pass Holders can renew and upgrade their pass tier for the 2025 season. Guests who upgrade to a different tier will receive their new tier perks starting in January 2025.

question icon Do I need to get a new Season Pass ID card?
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No, you do not need a new Pass ID if you renew with your existing Season Pass. You can use the same Season Pass ID card. We recommend the current color photo pass and use of the digital pass in the app.

question icon Are Season Passes refundable?
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No, Season Passes are non-refundable and non-transferable.

question icon Can my family attend on one Season Pass?
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No, each guest must have their own Season Pass. 

question icon Where can I find 2024 Season Pass Holder information on calendar events and perks?
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Season Pass perks vary per month for Full Size, King Size and Giant Season Pass Holders and include exclusive events, in-Park coupons, and special offers. More information on events, perks, and Self Service account can be found here.

question icon I purchased/renewed my Season Pass by mistake. What should I do?
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Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can contact us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

question icon What is Sweet Start? When is it available?
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Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access with Hersheypark Sweet Start to enjoy a selection of rides from May 22 to September 7, 2025. Sweet Start Attractions availability is subject to change. Guests utilizing discounted tickets purchased through the...

Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access with Hersheypark Sweet Start to enjoy a selection of rides from May 22 to September 7, 2025. Sweet Start Attractions availability is subject to change.

Guests utilizing discounted tickets purchased through the Self-Service Account, Bring-A-Friend tickets or the Pre-K Pass can enter for Sweet Start as long as the Full Size, King Size or Giant Size Season Pass Holder is present. Bite Size Season Pass Holders and all other ticket types are not eligible to join a Full Size, King Size or Giant Size Season Pass Holder for Sweet Start. No exceptions.

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question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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