FAQs


Frequently Asked Questions
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Season Pass

question icon What are the options for 2024 Season Passes?
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New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which...

New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which one is right for you. Please note, Giant Size Season Pass quantities are limited and may sell out. If you are interested in a Giant Size Season Pass, we encourage you to purchase early to get the best price and avoid missing out!

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question icon How long are 2024 Season Passes valid?
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2024 Season Passes are valid from January 1, 2024, through January 1, 2025. Please note that benefits do not begin until 2024 for rewards and ZooAmerica visits.

question icon How do I get a Pre-K Pass?
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New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account...

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account beginning in spring 2024. Children 2 and younger are eligible for a Pre-K Pass but do not need this or an admission ticket for entry.

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question icon How do I purchase 2024 add-ons?
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The All-Year Drink Plan and two All-Summer Dining Plans are available for purchase online with a Season Pass or Season Pass renewal now. Please ensure you buy or renew simultaneously for ease of redemption.

question icon Can I purchase on a payment plan?
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Yes, Season Passes are currently available for purchase on a payment plan. Guests must simply select their payment plan at checkout, and the monthly payment will be automatically deducted each month. 

question icon How do I create a Self-Service account? 
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To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

question icon Can I upgrade my Season Pass tier?
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Season Pass Holders can renew and upgrade their pass tier for the 2024 season. Guests who upgrade to a different tier will receive their new tier perks starting January 1, 2024.

question icon Do I need to get a new Season Pass ID card?
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No, you do not need to get a new Pass ID if you renewed with your existing Season Pass. You can use the same Season Pass ID card.

question icon Are Season Passes refundable?
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No, Season Passes are non-refundable and non-transferable.

question icon Can my family visit on one Season Pass?
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No, each guest must have their own Season Pass. 

question icon Where can I find 2024 Season Pass Holder information on calendar events and perks?
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Season Pass perks vary per month for Full Size, King Size and Giant Season Pass Holders and include exclusive events, in-Park coupons, and special offers. More information on events, perks, and Self Service account can be found here.

question icon I purchased/renewed my Season Pass by mistake. What should I do?
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Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

question icon What is Sweet Start? When is it available?
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Full Size, King Size and Giant Size Season Pass Holders receive 1-hour early access to a select footprint within Hersheypark during daily operations of the 2024 summer season.

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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