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We have implemented enhanced safety measures to address the inherent risk of exposure to COVID-19 that exists in any public place. Review safety protocols
 

FAQs


Frequently Asked Questions
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Coronavirus

question icon What are your safety enhancements at Hersheypark?
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Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing...

Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing capacity through a reservation system, requiring the use of face coverings, conducting temperature screenings and increasing team member training. Please see our comprehensive safety guidelines here - www.hersheypark.com/safety.

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question icon Are you open for Christmas Candylane?
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Christmas Candylane remains open daily with extensive health and safety enhancements in place. Given the mitigation efforts announced by the Pennsylvania Department of Health, certain indoor attractions, such as Laff Trakk, Reese’s Cupfusion, and...

Christmas Candylane remains open daily with extensive health and safety enhancements in place. Given the mitigation efforts announced by the Pennsylvania Department of Health, certain indoor attractions, such as Laff Trakk, Reese’s Cupfusion, and Hyperdeck, will be closed starting December 12. Our two indoor arcades and indoor game areas are all closed. Indoor dining is unavailable and our retail shops have decreased capacity limits. The photo with Santa will be moved outside the Chevrolet Music Box Theatre. Hersheypark continues to operate under strict capacity restrictions and requires advanced reservations. Full safety enhancements here

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question icon How will the Santa experience follow safety guidelines?
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Guests will be able to see Santa during Christmas Candylane® as part of an all-new experience outside the Chevrolet Music Box Theatre. Santa will be available for a socially distanced photo opportunity with families similar to our Hershey Character...

Guests will be able to see Santa during Christmas Candylane® as part of an all-new experience outside the Chevrolet Music Box Theatre. Santa will be available for a socially distanced photo opportunity with families similar to our Hershey Character experiences, with a safe distance between guests and Santa. Guests must wear face coverings at all times, including for photos. In lieu of telling Santa a wish list, children can drop off a letter for Santa with an address for his reply.

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question icon How will the NOEL light show reflect social distancing?
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Guests are invited to view the NOEL light show from three viewing bridges in The Hollow region. Seating platforms have been removed and crowd size will be monitored for each show. Shows will run every 15 minutes to encourage social distancing in that area.

Guests are invited to view the NOEL light show from three viewing bridges in The Hollow region.
Seating platforms have been removed and crowd size will be monitored for each show. Shows will run every 15 minutes to encourage social distancing in that area.

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question icon How will the reindeer experience follow safety guidelines?
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Guests will enter and exit through a single lane into the reindeer viewing area at Santa’s Reindeer Stables, with a newly expanded viewing area to encourage social distancing. Capacity in this space will be carefully monitored and guests will be able...

Guests will enter and exit through a single lane into the reindeer viewing area at Santa’s Reindeer Stables, with a newly expanded viewing area to encourage social distancing. Capacity in this space will be carefully monitored and guests will be able to view the reindeer from ground markers placed throughout the area.

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question icon If I buy a summer ticket and I can't come, can I get a refund?
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If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email...

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email Hersheypark@HersheyPA.com.

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question icon Can I use my Springtime In The Park ticket for the summer season?
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If you have a 2020 Springtime In The Park ticket, your ticket is now valid any public operating day in any season through Springtime In The Park 2021. 

question icon I purchased Group tickets - are they extended as well?
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If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email...

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email HersheyparkGroups@HersheyPA.com

Group meal tickets and snack vouchers purchased before June 12, are now valid through June 30, 2021. If your group meal tickets and snack vouchers purchased on June 12 or after, are valid through September 27, 2020.

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question icon I bought a Single Use Meal Deal, All Day Dine, All Day Drink Plan or Parking. 
When does it expire?
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Thank you for your purchase! If your add-on was purchased before June 12, it is now valid through June 30, 2021. If your add-on was purchased on June 12 or after, it is valid through September 27, 2020.