Updates from Hershey, Pa., related to COVID-19. Details

FAQs


Frequently Asked Questions
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2020 Season Pass

question icon When can I use my 2020 Season Pass?
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Your 2020 Season Pass is valid throughout the 2020 public operating season at Hersheypark.

question icon What are the Monthly Rewards?
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Rewards vary per month for Full Size And King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. You can view the rewards for 2020 here.

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital season pass, link your family’s passes, purchase add-ons, redeem in-park coupons, update account information, and more! King Size and Full Size Pass holders can purchase discounted tickets...

Create a Self-Service Account to access your digital season pass, link your family’s passes, purchase add-ons, redeem in-park coupons, update account information, and more!

King Size and Full Size Pass holders can purchase discounted tickets through the account as well.

Bite Size Pass holders will need to purchase their parking through the account to receive their 50% discount.

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question icon Does each member of my family need an account?
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No, each Season Pass holder in the family does not need an account. One person can access each pass in your family when linked together. We recommend the person who plans to print coupons or receive emails serves as the Primary Passholder. It should...

No, each Season Pass holder in the family does not need an account. One person can access each pass in your family when linked together.

We recommend the person who plans to print coupons or receive emails serves as the Primary Passholder. It should also be an adult if children’s passes are linked.

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question icon Is it required to sign up for an account?
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It is not required. King Size and Full Size Pass holders can only purchase discounted tickets through the account. Bite Size Pass holders can only purchase their parking through the account to receive their 50% discount.

question icon When can I use my 2020 Season Pass?
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Your 2020 Season Pass is valid throughout the 2020 public operating season at Hersheypark. 

question icon When can I use the Monthly Rewards?
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Rewards will be available to access on the first of the month they are listed in.

question icon How do I create an account?
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To create an account and log in, please visit the Self-Service Account log-in page. When creating an account, please have your email address match what you used to purchase your Season Pass.

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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question icon Do all Pass types have the ability to create an account?
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Yes.

question icon Can I buy plans now?
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Yes, you will be able to purchase Drink, Dining, and the Gardens/Story add-on when you create your account launches and link it to your Season Pass at time of check out.

question icon What are the different options for 2020 Season Passes?
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For the first time, guests can choose between three tiers - King Size, Full Size and Bite Size with all new perks in addition to the current popular benefits. View options

question icon Where will General Parking and Season Pass Holder Parking be in 2020?
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Full Size and King Size Season Passes include free parking and access to our dedicated Season Pass Holder lot on a first-come, first-serve basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased...

Full Size and King Size Season Passes include free parking and access to our dedicated Season Pass Holder lot on a first-come, first-serve basis throughout the year. The Bite Size Season Pass option includes 50% off general parking when pre-purchased online. 

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question icon What is Sweet Start and when is it available?
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Sweet Start allows Full Size and King Size Season Pass holders to enjoy one hour early access to 5 coasters, 8 family rides, and 11 kiddie rides, including our all-new 15th coaster during the summer public operating season.  Only Full Size Season Pass...

Sweet Start allows Full Size and King Size Season Pass holders to enjoy one hour early access to 5 coasters, 8 family rides, and 11 kiddie rides, including our all-new 15th coaster during the summer public operating season.  Only Full Size Season Pass and King Size Season Pass will be admitted for Sweet Start and Season Pass Holder events. 

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question icon Can I bring a guest into Sweet Start in 2020?
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Sweet Start is only available to Full Size and King Size Season Pass holders and guests of the Official Resorts of Hersheypark. In order to keep 1-hour early access exclusive and maintain shorter lines into the all-new Hershey’s Chocolatetown, guests...

Sweet Start is only available to Full Size and King Size Season Pass holders and guests of the Official Resorts of Hersheypark. In order to keep 1-hour early access exclusive and maintain shorter lines into the all-new Hershey’s Chocolatetown, guests are not permitted into Sweet Start. 
 

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question icon Can a Season Pass be transferred to another person?
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No, all passes purchased under one agreement remain the responsibility of the person who originally set up the payment plan. Season Passes are non-transferable.

question icon Can Bite Size Season Pass Holders enter Sweet Start with a Full or King Size Season Pass holder?
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No, Bite Size Season Pass Holders are not permitted into Sweet Start. Sweet Start is only available to Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark.

question icon If I renew, can I continue to use my current pass card?
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Yes, you can continue to use your current ID card with Full Size and King Size Season Passes. You may also choose to get a newly branded  ID card starting October 1 at no additional cost. Since Bite Size is a new Season Pass with a different visual...

Yes, you can continue to use your current ID card with Full Size and King Size Season Passes. You may also choose to get a newly branded  ID card starting October 1 at no additional cost. Since Bite Size is a new Season Pass with a different visual look, it will require a new ID.

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question icon How do I use my Season Pass?
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Present your Season Pass at any ticket gate for entry into the Park. Please be sure to get your hand stamped upon exiting the Park if you intend to re-enter later in the day. Passes may only be scanned once per day.

question icon Where is my coupon book?
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In place of a physical book, we’re excited to launch a new monthly rewards calendar, prior to 2020 operating season. Stay tuned for more details!

question icon How do I notify Ticketing Services that my address has changed?
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Please contact Ticketing Services at 717-534-3900 or by mail with the new address information. Be sure to identify yourself as a Season Pass holder and include your Season Pass number. Hersheypark Ticketing Services 100 W. Hersheypark Drive Hershey, PA 17033

question icon When is 1-Hour Early Access with Hersheypark Sweet Start?
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Hersheypark Sweet Start is available select dates during the Summer operating season. Visit the Free Extra Hours page for details. 

question icon Will Full Size Season Pass still get Exclusive Ride Time on the 15th coaster?
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All King Size Season Pass holders will be invited to be one of the first to ride. We are working on our exclusive Season Pass Holder events for Full Size Season Pass holders and will share details when available. 

question icon I purchased a King Size Season Pass, can I use my free Hersheypark tickets in 2019?
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No, complimentary tickets are for the 2020 Hersheypark public operating calendar only - 1 free ticket for Springtime in the Park or Summer and 1 free ticket for Hersheypark In The Dark or Hersheypark Christmas Candylane. 

question icon Will Season Pass holders get a discount at all new culinary and retail options?
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Yes, Full Size and King Size Season Pass holders will receive 15% off new dining and retail options when they show their Season Pass inside the new locations in Hershey’s Chocolatetown at Hersheypark.

question icon Can I give my Season Pass to someone else to use if I’m not going to the park?
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No, each Season Pass is linked to a specific person and only that guest can use their Pass.

question icon Where is the Season Pass Office located?
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For 2019, the Season Pass Office is located outside the entrance to Hersheypark in tram circle. Please see our Season Pass Office hours listed here.

question icon If I purchase as 2020 Season Pass do I receive free parking at every Entertainment parking lot?
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Season Pass holders receive free parking in the Hersheypark lots but a Season Pass does not allow free parking at Giant Center or Chocolate World.

question icon What is the Season Pass Payment Plan?
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Our current monthly payment plan for 2020 Season Passes allows you to spread the cost of your Season Pass over up to 7 months. The first payment is due at the time of purchase.

question icon Can I cancel my Season Pass payment plan account before my payment period is complete?
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Once you set up your Season Pass payment plan and make your first payment it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each season...

Once you set up your Season Pass payment plan and make your first payment it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each season pass included in the original agreement.

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question icon How does the payment plan work?
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The Season Pass payment plan is valid for online purchases and when purchasing in person at our Season Pass Office. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions...

The Season Pass payment plan is valid for online purchases and when purchasing in person at our Season Pass Office. When purchasing online, simply make your selections then choose the payment plan option at the top of the page, and follow the instructions during checkout. The amount billed at the time of purchase will be your first plan payment. The remaining payments are automatically billed every 30 days for the remainder of the payment plan to the original credit card used at the time of purchase.

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question icon What happens if my credit card is declined on one of the monthly payment dates?
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You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will...

You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will be contacted by a member of the Season Pass team to collect payment for the amount due. If payment is not collected, the Season Pass will not be valid for entry to Hersheypark or ZooAmerica and the pass will be confiscated if attempted to be used at the Main Entrance for either attraction.

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question icon Are there any finance or interest charges for selecting this payment option?
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No, there are no finance or interest charges for selecting a payment plan.

question icon Can I change the credit or debit card on file during the payment period?
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Yes, you may change the credit card or debit card used for payment by calling Ticketing Services at 717-534-3900 or visiting the office in person.

question icon May I pay off my balance at any time?
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Yes, balances may be paid off at any time by visiting the Season Pass Office in person or calling 717-534-3900 and speaking to one of our Season Pass team members.