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FAQs


Frequently Asked Questions
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2020 Season Pass

question icon How long will the payment plan option be available to purchase a season pass?
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Payment plans are generally available from August through April for the upcoming season.  Payment plans are not available for guests purchasing season passes in May, June, July, or August for the same season. 

question icon When is my 2020 Summer Dining Plan valid? The 2020 All-Year Drink Plan? 
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Please note that as the Summer Dining Plan is only available during our summer season, your Summer Dining Plan has been extended through June 30, 2021. The All-Year Drink Plan has been extended through June 30, 2021. 

question icon What are the monthly rewards? 
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Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. Rewards will be available for redemption on the first of the month they are listed in. You can view the rewards for...

Rewards vary per month for Full Size and King Size Season Pass Holders and include exclusive events, in-park coupons, and special offers. Rewards will be available for redemption on the first of the month they are listed in. You can view the rewards for 2020 HERE 

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question icon When is my 2020 Season Pass valid?
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All 2020 Season Passes are extended through June 30, 2021. 

question icon Do I need to do anything to extend my 2020 Season Pass?
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Current 2020 Season Pass holders do not need to do anything. Please hold onto your passes or confirmation email and we will automatically extend passes through June 30, 2021.

question icon 2020 Season Passes have been extended through June 30, 2021. What does this mean for a 2021 Season Pass renewal? 
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We are offering a discounted renewal option for a 2021 Season Pass for current, valid 2020 Season Pass Holders. Renew your Pass by November 30 and save more than 60% on 2021 Season Passes. Plus, as a thank you for being a loyal 2020 Season Pass Holder,...

We are offering a discounted renewal option for a 2021 Season Pass for current, valid 2020 Season Pass Holders. Renew your Pass by November 30 and save more than 60% on 2021 Season Passes. Plus, as a thank you for being a loyal 2020 Season Pass Holder, we’re offering a $20 bonus. Renew your pass HERE 

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question icon I have the 2020 Season Pass Hershey Story and Gardens add on. Is that extended?
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Yes, your admission membership is extended through June 30, 2021.

question icon What about the perks and events I missed?
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Please check out our rewards calendar here.

question icon When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
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Payments must be current once the Park opens in order to use your 2020 pass.

question icon When can I use the Monthly Rewards?
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Rewards will be available to access on the first of the month they are listed in.

question icon What is the Self-Service Account?
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Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  Learn more about the Self-Service Account HERE

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

Learn more about the Self-Service Account HERE

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question icon Can a Season Pass be transferred to another person?
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No, all passes purchased under one agreement remain the responsibility of the person who originally set up the payment plan. Season Passes are non-transferable.

question icon How do I use my Season Pass?
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Present your Season Pass at any ticket gate for entry into the Park. Please be sure to get your hand stamped upon exiting the Park if you intend to re-enter later in the day. Passes may only be scanned once per day.

question icon How do I notify Ticketing Services that my address has changed?
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Please contact Ticketing Services at 717-534-3900 or by mail with the new address information. Be sure to identify yourself as a Season Pass holder and include your Season Pass number. Hersheypark Ticketing Services 100 W. Hersheypark Drive Hershey, PA 17033

question icon Where is my coupon book?
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In place of a physical book, we’re excited to launch a new monthly rewards calendar, prior to 2020 operating season. Stay tuned for more details!

question icon When is 1-Hour Early Access with Hersheypark Sweet Start?
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Hersheypark Sweet Start is available select dates during the Summer operating season. Visit the Free Extra Hours page for details.