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Frequently Asked Questions
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Ticketing

question icon What forms of payment does Hersheypark accept?
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We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be...

We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be redeemed throughout Hershey for entertainment, dining, and other purchases. Gift cards can be purchased in any denomination at all Guest Services and retail locations, as well as in the Season Pass Office, Ticketing Services Building, and at the ZooAmerica admissions desk. Shop online for gift cards.  The Hershey Card is a convenience for guests of Hershey Lodge and The Hotel Hershey, The Official Resorts of Hersheypark. The Hershey Card is a room key and charge card all in one, allowing guests to charge costs back to their room throughout their stay here in Hershey. ATMs are conveniently located throughout the Park at the Ticketing Services Building, in Founder's Kitchen, at the Play Dome Arcade, on Decades Patio, next to Skyrush in The Hollow, and in the Overlook Arcade in Kissing Tower Hill.

Please note that the following locations do NOT accept cash at this time:
Chick-fil-A Truck; Nathan's and Dispatch Pizzeria Express in Founder's Way;
Chickie's & Pete's in Pioneer; Spring Creek Smokehouse; Beachology retail location; both
Playdome and Overlook Arcades and 6 skill games on Kissing Tower Hill. 

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question icon Are reservations required?
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Every guest with a ticket over the age of 2 is required to make a reservation in order to visit Hersheypark. Any guests without advance reservations will not be guaranteed entry. Please note we will automatically reserve daily capacity for our Season Pass...

Every guest with a ticket over the age of 2 is required to make a reservation in order to visit Hersheypark. Any guests without advance reservations will not be guaranteed entry. Please note we will automatically reserve daily capacity for our Season Pass Holders so they don’t have to make a reservation.

If you’re staying at The Official Resorts of Hersheypark, you receive guaranteed reservations for admission to Hersheypark with Season Passes or the purchase of tickets. We will automatically reserve your day so you can focus on having fun.

To make, modify, or cancel a reservation before your visit, click here. You can reserve up to 6 guests with ticket numbers at the same time. If you need to make additional reservations for a party larger than 6, please fill out the form again for any additional guests as the same contact person.

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question icon When do 2021 tickets expire?
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New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021. That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark...

New this year, 2021 Hersheypark tickets purchased online can be used any operating day in any season of 2021. That means, you can save on your tickets now, and use them during Springtime In The Park, Summer, Hersheypark In The Dark, or Hersheypark Christmas Candylane!

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question icon I accidentally bought the wrong ticket?
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Tickets are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

question icon What is the Preview Plan?
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Guests with any 2021 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry. Learn More  

Guests with any 2021 ticket type may enjoy Hersheypark for free extra hours the night before their full day visit. Reservations for preview are not required but tickets will be scanned for entry. Learn More
 

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