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FAQs


Frequently Asked Questions
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Hersheypark Season Pass

question icon I already purchased my 2019 Season Pass. Do I get the free ticket?
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Yes! All guests with a valid 2019 season passes that purchased or renewed through 12/31/18 will receive one free Hersheypark ticket issued to the email address associated with each Season Pass. An email with your free Hersheypark ticket was sent. Please...

Yes! All guests with a valid 2019 season passes that purchased or renewed through 12/31/18 will receive one free Hersheypark ticket issued to the email address associated with each Season Pass. An email with your free Hersheypark ticket was sent. Please check your inbox / spam for an email from Hersheypark. If you cannot find the email, please call 717-534-3900 or email hersheypark@hersheypa.com.

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Allergens

question icon How do I purchase an allergen-friendly meal?
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When ordering at a concessions location that offers a specialty item, simply tell the employee taking your order that you would like one of our specialty items. Our staff will then take the time to carefully prepare your order. Please note that our...

When ordering at a concessions location that offers a specialty item, simply tell the employee taking your order that you would like one of our specialty items. Our staff will then take the time to carefully prepare your order. Please note that our specialty items take a few extra minutes to prepare.

Specialty Food Items

Gluten-free Hamburger and Sandwich Roll
Offered at: Founder's Kitchen, Overlook Food Court, Decades, Dietz & Watson Country Grill, The Outpost

Gluten-free Hot Dog Roll
Offered at: Overlook Food Court, Timber Treats, Country Grill

Gluten-free Chicken Tenders
Offered at: Overlook Food Court, Dispatch Pizzeria in The Hollow, The Outpost

Gluten-free French Fries
Offered at: Overlook Food Court, Dispatch Pizzeria in The Hollow, Tower Fries

Gluten-free Pizza
Offered at: Overlook Food Court,  Dispatch Pizzeria (all locations), The Outpost

Gluten Free Snacks
Offered at: The Swirl, Overlook Food Court, Founder's Way Refill Station, The Outpost



 

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Ticketing

question icon How will my online ticket be delivered?
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Tickets will be delivered via email upon purchase. In the email, you may select to Print On Web or View Mobile Tickets. Mobile tickets are scanned directly at the main entrance.

Allergens

question icon What options are there for guests with food allergies?
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Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, The Outpost. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include sandwiches, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at HersheyparkAllergens@HersheyPA.com or call us at 717-508-1565. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.
 

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Food & Drink

question icon What options are there for guests with food allergies?
answer icon

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times.

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, The Outpost. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include sandwiches, salads, pizzas, chicken tenders, and snack options. 

If you have additional questions, feel free to contact us by email at HersheyparkAllergens@HersheyPA.com or call us at 717-508-1565. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

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Ticketing

question icon What is the Preview Plan?
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When you purchase a regular full-day admission ticket, you can enter the night before your big day for 2 1/2 hours prior to Park closing. Just show your ticket at the Front Gate and you can start enjoying the fun early! Purchase parking the evening...

When you purchase a regular full-day admission ticket, you can enter the night before your big day for 2 1/2 hours prior to Park closing. Just show your ticket at the Front Gate and you can start enjoying the fun early! Purchase parking the evening you are using the Preview Plan and keep the parking stub, along with your admission tickets, to use the following day.

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question icon What forms of payment does Hersheypark accept?
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We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be...

We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be redeemed throughout Hershey for entertainment, dining, and other purchases. Gift cards can be purchased in any denomination at all Guest Services and retail locations, as well as in the Season Pass Office, Ticketing Services Building, and at the ZooAmerica admissions desk. Shop online for gift cards.  The Hershey Card is a convenience for guests of Hershey Lodge and The Hotel Hershey, The Official Resorts of Hersheypark. The Hershey Card is a room key and charge card all in one, allowing guests to charge costs back to their room throughout their stay here in Hershey. ATMs are conveniently located throughout the Park at the Ticketing Services Building, in Founder's Kitchen, at the Play Dome Arcade, on Decades Patio, next to Skyrush in The Hollow, and in the Overlook Arcade in Kissing Tower Hill.

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question icon Where can I purchase discount tickets?
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Discount tickets can be purchased at GIANT Food Stores. 

Volunteer Program

question icon What jobs are available?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility. Food &...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Services (Used at ZooAmerica Guest Services Only): Will need to be able to work in outdoor location at Hersheypark/ZooAmerica bridge. Handstamp and record guests entering ZooAmericafrom Hersheypark. Ensure guests returning to Hersheypark from ZooAmerica have the proper handstamp.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Ticketing

question icon Can I buy Hersheypark tickets on my phone?
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Yes, Hersheypark tickets can be purchased on your mobile device so you can get to the fun faster. Access the mobile store via the Hersheypark App or Hersheypark.com. We'll just scan your mobile device at the gate and you'll be on your way!

Security

question icon What is the parking fee, and what are the transportation options?
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There is a daily parking fee of $15 per vehicle, and $25 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. The Tram drop-off and...

There is a daily parking fee of $15 per vehicle, and $25 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. The Tram drop-off and pick-up area is in Founder's Way, just outside the main entrance. Tram service may be interrupted due to special events or weather conditions. Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy free shuttle bus service to and from the Park from those properties. Shuttles run approximately every 1/2 hour depending on traffic. Guests wishing to visit The Hershey Story Museum or downtown Hershey may take the Chocolate Avenue Shuttle. It runs between Hershey's Chocolate World Attraction and the Hershey Intermodal Stop in downtown Hershey, next to The Hershey Story Museum.

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Volunteer Program

question icon Can I bring my children?
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NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.

Guest Services

question icon What if I need to leave and re-enter the Park?
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If you wish to leave and re-enter the Park on the same day, please have your hand stamped at the exit gates before departing. Ticket stubs are not valid for re-entry. To re-enter the parking lot on the same day, please show your parking ticket upon your...

If you wish to leave and re-enter the Park on the same day, please have your hand stamped at the exit gates before departing. Ticket stubs are not valid for re-entry. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

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Volunteer Program

question icon How does your organization get paid?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one department, there is a possibility of receiving separate checks.

Each volunteer will receive one volunteer voucher for each shift completed. One voucher is good for one of the following choices:
 

  • One Hersheypark admission during the current season
  • One admission to the current Hersheypark In The Dark event
  • One admission to the current Hersheypark Christmas Candylane event
  • One vehicle admission to Hershey Sweet Lights, seating 8 passengers or less only; ticket is valid Sunday - Thursday only
Vouchers can be redeemed at the Season Pass Office at HersheyparkView the Season Pass Office hours or call 717-534-3900. Please be sure to check the redemption date on each volunteer voucher as they do have an expiration date. Once the date has passed, you will not be permitted to redeem the voucher.
 

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher.

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

Any Precipitation
For guest comfort, these rides will close during any precipitation: Skyrush®, Storm Runner®, and Wild Mouse℠.

Cold Temperatures
These rides MAY close when temperatures approach 38 degrees or lower: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower; Kissing Tower; Lightning Racer; Capital BlueCross Monorail; Sidewinder; Skyrush; sooperdooperLooper; Storm Runner; Wild Mouse; and Wildcat.
These rides MAY close when temperatures are 65 degrees or lower: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; Waverider; and Whitecap Racer.
It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather on our rides and attractions. We appreciate your understanding as we work to keep you safe and having fun!

Glaring Sun​
These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable: Bizzy Bees℠; Convoy℠; Dinosaur-Go-Round; Frog Hopper; Ladybug; Merry Derry Dip Fun Slides; Mini Pirate; and Tiny Tracks℠.

Heavy Precipitation​
These rides MAY close: Bayside Pier℠; Breakers Edge℠ Water Coaster; Coal Cracker℠; Coastline Plunge; Cocoa Cruiser℠; Comet℠; East Coast Waterworks℠; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Tower℠; Intercoastal Waterway; Kissing Tower®; Lightning Racer®; Capital BlueCross Monorail; Sandcastle Cove; Shoreline Sprayground; Sidewinder℠; Skyview; sooperdooperLooper®; The Shore; Tidal Force®; Trailblazer℠; Waverider; Whitecap℠ Racer, and Wildcat℠.

High Winds
The following rides MAY close given winds greater than 25 mph: Frontier Flyers℠ and Kissing Tower.
The following rides may close with winds greater than 30 mph: Balloon Flite℠; Coastline Plunge; Cocoa Cruiser; East Coast Waterworks; Fahrenheit; Ferris Wheel; Hershey Triple Tower; Merry Derry Dip® Fun Slides; Sandcastle Cove ; Sidewinder; Skyrush; Skyview; Sweet Swing℠; Swing Thing℠; Tea Cups℠, and Tidal Force.
Winds greater than 35 mph may impact: Breaker’s Edge Water Coaster; Frog Hopper℠; Music Express; Storm Runner; The Claw℠; Whitecap Racer; and Wild Mouse.

At wind speeds greater than 40 mph, all remaining rides will close: Coal Cracker; Great Bear; Lightning Racer; Mini Pirate℠; Trailblazer; Wave Swinger; Wildcat; Pirate, and The Howler℠.

Glaring Sun
These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable: Bizzy Bees℠; Convoy℠; Dinosaur-Go-Round; Frog Hopper; Ladybug; Merry Derry Dip Fun Slides; Mini Pirate; and Tiny Tracks℠.

Cold Temperatures
These rides MAY close when temperatures approach 38 degrees or lower: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower;

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Hersheypark Season Pass

question icon How do I use my Season Pass?
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Present your Season Pass at any ticket gate for entry into the Park. Please be sure to get your hand stamped upon exiting the Park if you intend to re-enter later in the day. Passes may only be scanned once per day.

Guest Services

question icon What if I have my pet with me?
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For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

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question icon Where is Hershey's Chocolate World?
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Hershey's Chocolate World is located just outside the main gate to Hersheypark. Guests can enjoy many activities, including the Great American Chocolate Tour Ride - Free to all visitors.

Food & Drink

question icon What are the dining options at Hersheypark?
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Hersheypark offers an exciting variety of dining options ranging from air-conditioned restaurants, to walk-up locations serving fresh salads and grilled items, to snack shacks serving up your Park favorites! You may also be interested in our Breakfast At...

Hersheypark offers an exciting variety of dining options ranging from air-conditioned restaurants, to walk-up locations serving fresh salads and grilled items, to snack shacks serving up your Park favorites! You may also be interested in our Breakfast At The Park program which includes exclusive meal time with the Hershey's Characters and early entrance into Hersheypark. For savings and convenience, consider a refillable souvenir cup, or our Hersheypark Meal Tickets.

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Guest Services

question icon Does Hersheypark have Wi-Fi?
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Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

question icon Can I rent a wheelchair or Electric Convenience Vehicle?
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Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Founder's Way adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Founder's Way adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $45.00. Manual wheelchair rental price: $15.00.

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Hersheypark Season Pass

question icon Where is the Season Pass Office located?
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The Hersheypark Sason Pass Office is located to the left of Tram Drop Off behind the Ticketing Services Building.

Guest Services

question icon Where can I smoke cigarettes (or e-cigarettes) at Hersheypark?
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At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

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Parking

question icon Where can Season Pass Holders park?
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We’re getting ready to start construction on Hershey's Chocolatetown , a brand new region opening at Hersheypark® Summer 2020! As we prepare for this transformation, the parking lot between the Hersheypark® Stadium and Hersheypark® Arena...

We’re getting ready to start construction on Hershey's Chocolatetown , a brand new region opening at Hersheypark® Summer 2020! As we prepare for this transformation, the parking lot between the Hersheypark® Stadium and Hersheypark® Arena will be temporarily closed until construction is complete. Not to worry, parking for Season Pass Holders will remain FREE, the exclusive Season Pass Holder-only parking lot will remain open across from the Hershey's Chocolate World Attraction parking lot, and new Season Pass Holder exclusive lots will be made available between Hershey’s Chocolate World parking lot and Hersheypark Stadium. Thank you for your understanding and patience as we create an even sweeter place for you and your family!
View Parking Map

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