FAQs

Fast Track is an additional purchase to your general admission ticket but the HPGO program is free. Ride stats, photos, the HPGO account in the Hersheypark app and the HPGO wristband are all free. 

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments.

Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed almost exclusively outdoors. Expected to maintain a high degree of professionalism and guest service
while maintaining vigilance at all times. Duties include but are not limited to enforcing attraction heights and other
rider requirements and performing required attraction safety checks. Safety Certification training is required 

Entertainment (Seasonal - Hersheypark Halloween): Assisting the Treatville team in distributing candy to guests.

Food & Beverage: Assisting the Food and Beverage staff with prep work, basic cooking, and serving guests including managing cashless transactions.  Maintaining and assisting with general cleanliness while following proper food handling procedures.  Assisting with the service of alcoholic beverages; RAMP Certification training is required. Yearly Food and Beverage training is required.

Games: Working at games of skill and in arcade locations while following game-specific directions and proper operating procedures. Working independently and regularly interact with guests. Implementing the Intercard cashless gaming system that is used to accept cashless payments for gameplay and arcade prize redemption.

Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Overseeing exit operations and ensuring guests have proper re-entry credentials when wishing to return to Hersheypark/ZooAmerica on the same day. Work at outdoor locations at Hersheypark/ZooAmerica and standing for the majority of their shift.

Paid Parking (Toll Taker): Assisting in collection of parking fees and identifying parking passes as
guests enter the Hersheypark Entertainment Complex. Managing currency and processing cash and credit card transactions using a point-of-sale system.

Parking Lot Attendant: Assisting with directing guests to parking locations. Standing and using repeated hand and arm movements around moving vehicles.

Retail: Assisting at Hersheypark Supply Co. or other retail locations as needed. Processing transactions efficiently using a cashless point-of-sale system. Sizing and stocking products; interacting with guests and providing them with general information

Trams: Assisting guests at tram stops with loading and unloading (including wheelchairs and strollers). (If trained): Safely operating the tram shuttle transporting guests to their destination & effectively communicating information about Hersheypark Entertainment Complex via PA system. Controlling traffic as needed in and around tram areas

Ushers: Verifying and scanning event tickets and guiding guests to their ticketed seats; scanning tickets and control access to premium location(s) and overseeing a section of the venue during an event. Assisting with guest surveys and distributing promotional material. Volunteers working as Ushers at Giant Center may be asked to operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. 

Utility: Pick up trash in the Hersheypark midways and landscapes, and adjacent parking areas. Maintaining restrooms, including restocking paper products, emptying trash cans, wiping counters, and using a pan and broom to sweep the facility. Lifing up to 30-40 lbs. Controlling a high pressure fire hose to clean the walkways (required for Hose Crew).

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen...

Hersheypark is committed to helping our guests with food allergies make the best possible dining choice during their visit with the help of our dining guide and specialty food offerings. Each restaurant is listed on our website and mobile App with menu items, ingredients and allergen information. You can bring Epi-Pens into Hersheypark, and our First Aid has Registered Nurses on site at all times. 

Park guests with food allergies have more options than ever with our allergen-friendly restaurant, Flying Fare. All of our menu items are gluten-free, nut-free, and fish and shellfish-free. Many of our items are made to order and can be prepared to meet your specific needs. Options include wraps, salads, pizzas, chicken tenders, and snack options.

If you have additional questions, feel free to contact us by email at Hersheypark@HersheyPA.com or call us at 717-534-3900. Please be sure to allow a minimum of 48 hours prior to your visit for a response. While in the Park, our food and beverage staff will be more than happy to answer any questions you may have. We keep ingredient files at each location and our staff can supply you with that information. Our Park Map also denotes locations where allergen friendly food options may be located.

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A Hersheypark Halloween ticket or 2023 Season Pass is required for entry into Hersheypark Halloween. New for 2023, Dark Nights is included in all Hersheypark tickets valid through Jan 1, 2024, and 2023 Season Passes. 

Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced...

Guests are free to continue to wear face coverings anywhere on property if they choose to do so. 2023 tickets are valid April 1, 2023 through Jan. 1, 2024 for guests to visit as they choose (unless otherwise indicated on a ticket that expires June 30, 2023). We will continue our enhanced cleaning and sanitization protocols as a clean and green destination. View Safety Details

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Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size, King Size, and Giant Size Season Pass Holders and guests of The Official...

Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size, King Size, and Giant Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 23 through September 8, 2024). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

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Discounted tickets can be purchased at GIANT & MARTIN'S Food Stores.

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets. Each...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. In addition each volunteer will receive a predetermined number of tickets.

Each ticket is good for either:

• One (1) regular, one-day admission to Hersheypark
  One (1) regular, one-day admission to ZooAmerica
  One parking admission One vehicle entry (up to eight passengers) into Hershey Sweet Lights

Ticket(s) will be sent electronically to each volunteer after the completion of a volunteer shift.
 

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New this year, all 2023 Hersheypark Halloween and Hersheypark Season Passes include access to Dark Nights.

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account...

New for 2024 Full Size, King Size and Giant Size Season Pass Holders can take advantage of the new, free Pre-K Pass perk, available for a child in the family who is under five years old and born after July 1, 2019. The Pre-K Pass activation vouchers will be loaded into the Self-Service Account beginning in spring 2024. Children 2 and younger are eligible for a Pre-K Pass but do not need this or an admission ticket for entry.

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NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.

Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around...

Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment. Please note The Chocolatier, Ticketing Services and Parking still accept cash.

In place of cash, consider purchasing an e-gift card before your Park visit.

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Hersheypark is open for the 2024 operating season select dates March 29, 2024 through January 1, 2025. Check out our operating calendar and hours. 

Tickets for the 2024 operating season can be purchased on Hersheypark.com.

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit. Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our...

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit.
Upon arrival at Hersheypark, guests should visit Accessibility Services located at Ticketing Services outside the Front Gate to request more information about Hersheypark Accessibility programs. Our team members will assist guests by providing Park-wide information and explaining more about the Attraction Accessibility Program. The Accessibility Services agents can help define ride safety and ridership requirements in addition to discussing any and all accommodations for our guests. Guests are welcome to utilize their own wheelchairs, but we ask that all guests enroll in our Ride Accessibility Program to utilize the accessible entrances at our attractions. Guests can download and print the Ride Accessibility Questionnaire below and complete it prior to arriving at the Park. Please bring the completed questionnaire to Accessibility Services. We hope that you will find this to be helpful in planning your day! View Rider Safety & Accessibility Guide and Ride Accessibility Questionnaire.

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If you wish to leave and re-enter the Park on the same day, please be sure to get your hand stamped upon exiting the Park. To re-enter the parking lot on the same day, please show your parking ticket upon your return.

Yes! Hersheypark has free WiFi park-wide! Just remember you should not take mobile devices on rides such as roller coasters.

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve...

Wheelchair and Electric Convenience Vehicles (ECV) for ADULTS (must be 18 years of age or older to rent an ECV) may be rented in Chocolatetown adjacent to the Ticketing Services Building. Wheelchairs and ECVs have a weight limitation of 500 pounds and are available on a first-come-first-serve basis. Quantities are limited. A valid driver's license will be held as a deposit. The person operating the ECV must be present as training is required for the rental process. Hersheypark reserves the right to refuse any guest rental of an ECV if that guest is unable to complete the on-site training or unable to comply with the restrictions of the unit. Each unit is designated as a single person unit. Failure to comply with the Rental Agreement is cause for surrender of the rental equipment or dismissal from the Park. ECV rental price: $65.00. Manual wheelchair rental price: $30.00

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At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that...

At Hersheypark, we strive to accommodate all of our guests. As part of our Clean Air Commitment, smoking is restricted to designated areas only. These designated smoking areas are conveniently located throughout the Park. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke. The Boardwalk At Hersheypark, ZooAmerica, and all Hersheypark buildings and structures are completely smoke-free. This policy is meant to preserve the safety and health of all guests while creating a welcoming environment for each visitor to Hersheypark. Your cooperation is appreciated.

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Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark...

Dark Nights is our immersive haunt experience that features five haunted houses and three Scare Zones, all available with your admission ticket. Some aspects of the experience may be too intense for children younger than 13. Parental discretion and guidance are advised. Hersheypark Halloween runs on select dates from Sept. 15 through Oct. 29.

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For general ticketed guests: 7:30 PM to 9:00 PM when the Park closes at 9 PM and 8:30 PM to 10:00 PM when the Park closes at 10 PM
For Resort guests: 6:30 PM to 9:00 PM when the Park closes at 9 PM and 7:30 PM to 10:00 PM when the Park closes at 10 PM

Season Passes are non-refundable and non-transferable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase, and we will work to assist you.

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more!  King Size and Full Size Pass Holders can purchase discounted tickets as well.  Bite Size...

Create a Self-Service Account to access your digital Season Pass, link your family’s passes together, purchase add-ons, redeem in-park coupons, update account information, and more! 

King Size and Full Size Pass Holders can purchase discounted tickets as well. 

Bite Size Pass Holder must purchase their parking through the account to receive their 50% discount on General Parking. 

To create an account and log in, please visit the Self-Service Account log-in page.

When creating an account, please have your email address match what you used to purchase your Season Pass.

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Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. By November 5, details about earned points and prizes will be sent via email to the...

Participants will be notified that they have received a prize via the email address associated with the applicable Season Pass. Hersheypark must have a valid email address for Loyalty Challenge participants. By November 5, details about earned points and prizes will be sent via email to the email address associated with the applicable Season Pass(es). To provide a different email address to be used in connection with a particular Season Pass, please visit Ticketing Services located near the main entrance to Hersheypark or by calling (717) 534-3900. The information provided will only be used for the purposes of the Loyalty Challenge and as otherwise expressly agreed to by participants, subject to HE&R’s privacy policy.

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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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