Frequently Asked Questions

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Attractions: This role requires direct contact with Hersheypark guests, including small children. Work is performed almost exclusively outdoors. Expected to maintain a high degree of professionalism and guest service while maintaining vigilance at all times. Duties include but are not limited to enforcing attraction heights and other rider requirements and performing required attraction safety checks. Safety Certification training is required  Entertainment (Seasonal - Hersheypark Halloween): Assisting the Treatville team in distributing candy to guests. Food & Beverage: Assisting the Food and Beverage staff with prep work, basic cooking, and serving guests including managing cashless transactions.  Maintaining and assisting with general cleanliness while following proper food handling procedures.  Assisting with the service of alcoholic beverages; RAMP Certification training is required. Yearly Food and Beverage training is required. Games: Working at games of skill and in arcade locations while following game-specific directions and proper operating procedures. Working independently and regularly interact with guests. Implementing the Intercard cashless gaming system that is used to accept cashless payments for gameplay and arcade prize redemption. Guest Experience (Hersheypark and ZooAmerica Admissions): Greeting and welcoming guests to Hersheypark/ZooAmerica. Scanning various ticket types and season passes to ensure validity. Overseeing exit operations and ensuring guests have proper re-entry credentials when wishing to return to Hersheypark/ZooAmerica on the same day. Work at outdoor locations at Hersheypark/ZooAmerica and standing for the majority of their shift. Paid Parking (Toll Taker): Assisting in collection of parking fees and identifying parking passes as guests enter the Hersheypark Entertainment Complex. Managing currency and processing cash and credit card transactions using a point-of-sale system. Parking Lot Attendant: Assisting with directing guests to parking locations. Standing and using repeated hand and arm movements around moving vehicles. Retail: Assisting at Hersheypark Supply Co. or other retail locations as needed. Processing transactions efficiently using a cashless point-of-sale system. Sizing and stocking products; interacting with guests and providing them with general information Trams: Assisting guests at tram stops with loading and unloading (including wheelchairs and strollers). (If trained): Safely operating the tram shuttle transporting guests to their destination & effectively communicating information about Hersheypark Entertainment Complex via PA system. Controlling traffic as needed in and around tram areas Ushers: Verifying and scanning event tickets and guiding guests to their ticketed seats; scanning tickets and control access to premium location(s) and overseeing a section of the venue during an event. Assisting with guest surveys and distributing promotional material. Volunteers working as Ushers at Giant Center may be asked to operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit.  Utility: Pick up trash in the Hersheypark midways and landscapes, and adjacent parking areas. Maintaining restrooms, including restocking paper products, emptying trash cans, wiping counters, and using a pan and broom to sweep the facility. Lifing up to 30-40 lbs. Controlling a high pressure fire hose to clean the walkways (required for Hose Crew). **Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.