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FAQs


Frequently Asked Questions
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Top Ten Questions

question icon What are your safety enhancements at Hersheypark?
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Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing...

Our team has implemented a variety of new safety initiatives to welcome our guests back to a fun and safe environment. These initiatives include enhancing our already stringent cleaning and sanitization protocols, supporting social distancing, managing capacity through a reservation system, requiring the use of face coverings, conducting temperature screenings and increasing team member training. Please see our comprehensive safety guidelines here - https://www.hersheypark.com/safety.
 

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question icon Will face coverings be required?
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Per the recommendation of the Centers for Disease Control and Prevention (CDC) and in accordance with an Order of the Secretary of the Pennsylvania Department of Health, face coverings are required for all guests over the age of 2 and team members at this...

Per the recommendation of the Centers for Disease Control and Prevention (CDC) and in accordance with an Order of the Secretary of the Pennsylvania Department of Health, face coverings are required for all guests over the age of 2 and team members at this time, except while dining and on water attractions.

If you have a disability that prevents you from wearing a face covering, our alternative accommodation is to bring and wear a face shield during your visit. Please note that face shields are not permitted on certain attractions, and guests will have to switch to a face covering for those experiences.

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question icon Will you take the temperature of guests?
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Guests should be prepared to undergo a temperature screening with a contactless, infrared thermometer prior to entering Hersheypark. Based on guidance from health authorities, anyone displaying a temperature of 100.4 or above will not be allowed to enter.

question icon Are you using a reservation system?
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Yes, every guest with summer or group tickets over the age of 2 will be required to make a reservation for a specific visit date to ensure we can comply with capacity guidelines as set by the state. To make, modify, or cancel a reservation before your...

Yes, every guest with summer or group tickets over the age of 2 will be required to make a reservation for a specific visit date to ensure we can comply with capacity guidelines as set by the state. To make, modify, or cancel a reservation before your visit, click here - https://www.hersheypark.com/reservations/reserve-your-day/.

Note -  we will automatically reserve daily capacity for our Season Pass Holders so they don’t have to make a reservation.

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question icon How do I find my Visual ID?
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Enter the Visual ID/Barcode Number located on your Season Pass, Print-At-Home ticket, digital ticket or hard stock ticket. To view your digital tickets, visit your Confirmation Email and click 'Retrieve Tickets". To see examples click here -...

Enter the Visual ID/Barcode Number located on your Season Pass, Print-At-Home ticket, digital ticket or hard stock ticket. To view your digital tickets, visit your Confirmation Email and click 'Retrieve Tickets". To see examples click here - https://www.hersheypark.com/assets/pdf/tickets/visual-id-aid.pdf

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question icon Will all rides be open? Will the water park be open?
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We’re excited to offer our guests a wide range of experiences from family rides and thrilling coasters to The Boardwalk at Hersheypark and ZooAmerica. Please note that attractions that cannot accommodate appropriate social distancing may close or...

We’re excited to offer our guests a wide range of experiences from family rides and thrilling coasters to The Boardwalk at Hersheypark and ZooAmerica. Please note that attractions that cannot accommodate appropriate social distancing may close or operate with reduced capacity. Please download and refer to the Official Hersheypark app for a real-time listing of attraction availability.

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question icon When is my 2020 Season Pass valid?
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All 2020 Season Passes are extended through June 30, 2021. 

question icon If I buy a summer ticket and I can't come, can I get a refund?
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If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email...

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email Hersheypark@HersheyPA.com.

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question icon I purchased Group tickets - are they extended as well?
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If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email...

If your ticket was purchased before June 12, it is now valid through June 30, 2021. If your ticket was purchased on June 12 or after, it is valid through September 27, 2020. If you need assistance or to explore options, please email HersheyparkGroups@HersheyPA.com

Group meal tickets and snack vouchers purchased before June 12, are now valid through June 30, 2021. If your group meal tickets and snack vouchers purchased on June 12 or after, are valid through September 27, 2020.

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question icon What protocols will your employees follow?
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We have implemented a variety of measures to ensure our team members can take better care of you - our guests - and themselves. These measures include: requiring face coverings, staggering schedules, enhanced training and frequent breaks for sanitization....

We have implemented a variety of measures to ensure our team members can take better care of you - our guests - and themselves. These measures include: requiring face coverings, staggering schedules, enhanced training and frequent breaks for sanitization. Team members are also required to complete a COVID-19 Health Screening including temperature checks to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result. 

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