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FAQs


Frequently Asked Questions
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Dining & Drink Programs

question icon What do I do after I purchase my Season Pass Holder Drink Plan? 
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If you purchased online with your Season Pass, visit any Refill Station to pick up your 2018 Season Pass Souvenir Cup  If you purchased online separately from your Season Pass, visit the Season Pass Office, Guest Services or Hospitality Services to...

If you purchased online with your Season Pass, visit any Refill Station to pick up your 2018 Season Pass Souvenir Cup 

If you purchased online separately from your Season Pass, visit the Season Pass Office, Guest Services or Hospitality Services to add the plan to your pass. Once the plan is added to your pass, visit any Refill Station to pick up your 2018 Season Pass Souvenir Cup. 

Season Pass Holder Souvenir Cup is ONLY available for pick up at the following locations - Carrousel Beverage Cart, Founder’s Refill Station (building next to Founder’s Kitchen), Dippin’ Dots Sundae Shop, Pioneer Refill Station (located near Sidewinder), Pepsi Oasis and Midway Beverage Cart (near Midway America Guest Services)

Refill anywhere fountain beverages are sold. Does not include Carrousel Dippin’ Dots, Carrousel Beverage, Lemon Drop Stop, Makin’ Whoopie Pies, All Dippin’ Dots locations (excluding Music Box and Tidal Force), Rita’s Italian Ice, Boardwalk Kettle Korn, BBLz, Midway Beverage Cart and Laff Trakk Beverage. 

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Hersheypark Season Pass

question icon Which Season Passes are available for purchase utilizing the Season Pass Payment Plan option?
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Payment plan is available for "All" Season Pass and Hersheypark Season Pass Plus types. The Early Season Pass and Hersheypark/Dutch Wonderland Combination/Discovery Pass types do not qualify for the payment plan option.

question icon How do I notify the Season Pass Office that my address has changed?
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Please contact the Season Pass Office at 717-534-3900 or by mail with the new address information. Be sure to identify yourself as a Season Pass holder and include your Season Pass number. Hersheypark Season Pass Office 100 W. Hersheypark Drive Hershey, PA...

Please contact the Season Pass Office at 717-534-3900 or by mail with the new address information. Be sure to identify yourself as a Season Pass holder and include your Season Pass number. Hersheypark Season Pass Office 100 W. Hersheypark Drive Hershey, PA 17033

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Dining & Drink Programs

question icon What do I do after I purchase my Season Pass Holder Dining Plan? 
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If you purchased online with your Season Pass, visit any F&B location to redeem.  If you purchased online separately from your Season Pass or in the park, visit the Season Pass Office, Guest Services, or Hospitality Services to add the plan to...

If you purchased online with your Season Pass, visit any F&B location to redeem. 

If you purchased online separately from your Season Pass or in the park, visit the Season Pass Office, Guest Services, or Hospitality Services to add the plan to your pass. Once plan is added to your pass, visit any participating location to redeem meal.

View Participating Locations

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Hersheypark Season Pass

question icon What is the Hersheypark Season Pass Payment Plan?
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Our monthly payment plan allows you to spread the cost of your Season Pass over 8 monthly payments when you purchase a new pass or renew an existing pass between August 1, 2018 and September 30, 2018. For Season Pass purchases between October 1, 2018 and...

Our monthly payment plan allows you to spread the cost of your Season Pass over 8 monthly payments when you purchase a new pass or renew an existing pass between August 1, 2018 and September 30, 2018. For Season Pass purchases between October 1, 2018 and January 31, 2019 the amount due will be split into 6 payments billed monthly, and purchases between February 1, 2019 and April 30, 2019 the amount due will be split into 3 payments billed monthly. All Passes on the payment plan must be paid off by June 30, 2019. First payment is due at the time of purchase.

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Parking

question icon Where can Season Pass Holders park?
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We’re getting ready to start construction on Hershey's Chocolatetown , a brand new region opening at Hersheypark® Summer 2020! As we prepare for this transformation, the parking lot between the Hersheypark® Stadium and Hersheypark® Arena...

We’re getting ready to start construction on Hershey's Chocolatetown , a brand new region opening at Hersheypark® Summer 2020! As we prepare for this transformation, the parking lot between the Hersheypark® Stadium and Hersheypark® Arena will be temporarily closed until construction is complete. Not to worry, parking for Season Pass Holders will remain FREE, the exclusive Season Pass Holder-only parking lot will remain open across from the Hershey's Chocolate World Attraction parking lot, and new Season Pass Holder exclusive lots will be made available between Hershey’s Chocolate World parking lot and Hersheypark Stadium. Thank you for your understanding and patience as we create an even sweeter place for you and your family!
View Parking Map

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Hersheypark Season Pass

question icon Can I upgrade my season pass on a contract to another pass type?
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Yes, you may upgrade your season pass after your payment plan contract has been paid off in the season pass office.

question icon I already purchased my 2019 Season Pass. Do I get the free ticket?
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Yes! All guests with a valid 2019 season passes that purchased or renewed through 12/31/18 will receive one free Hersheypark ticket issued to the email address associated with each Season Pass. An email with your free Hersheypark ticket was sent. Please...

Yes! All guests with a valid 2019 season passes that purchased or renewed through 12/31/18 will receive one free Hersheypark ticket issued to the email address associated with each Season Pass. An email with your free Hersheypark ticket was sent. Please check your inbox / spam for an email from Hersheypark. If you cannot find the email, please call 717-534-3900 or email hersheypark@hersheypa.com.

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question icon Can I cancel my Season Pass payment plan account before my payment period is complete?
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Once you set up your Season Pass payment plan and make your first payment it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each season...

Once you set up your Season Pass payment plan and make your first payment it cannot be cancelled. Those who wish to terminate their payment plan agreement for any reason prior to completing the payment period are required to pay in full for each season pass included in the original agreement.

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question icon Will I have the option to automatically renew my pass on the payment plan from one year to the next?
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Yes, with our automatic renewal option you can now lock in the guaranteed lowest rate from one year to the next when you purchase your 2019 Season Pass. When purchasing online, simply make your selections then choose the automatic renewal option and follow...

Yes, with our automatic renewal option you can now lock in the guaranteed lowest rate from one year to the next when you purchase your 2019 Season Pass. When purchasing online, simply make your selections then choose the automatic renewal option and follow the instructions during checkout. Not all Season Pass types are eligible for auto renewal. Automatic renewal will be charged August 1, 2019. Please visit or call the Season Pass office at 717-534-3900 for detailed information on auto renewal options.

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question icon How do I use my Season Pass?
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Present your Season Pass at any ticket gate for entry into the Park. Please be sure to get your hand stamped upon exiting the Park if you intend to re-enter later in the day. Passes may only be scanned once per day.

question icon Can a Season Pass be transferred to another person?
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No, all passes purchased under one agreement remain the responsibility of the person who originally set up the payment plan. Season Passes are non-transferable.

question icon How does the payment plan work?
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The Season Pass payment plan is valid for online purchases and when purchasing in person at our Season Pass office. When purchasing online, simply make your selections then choose the payment plan option, and follow the instructions during checkout. The...

The Season Pass payment plan is valid for online purchases and when purchasing in person at our Season Pass office. When purchasing online, simply make your selections then choose the payment plan option, and follow the instructions during checkout. The amount billed at time of purchase will be your first plan payment. The remaining payments are automatically billed every 30 days for the remainder of the payment plan to the original credit card used at time of purchase. Monthly installments vary based on time of purchase. (Note: not all season pass types are eligible for payment plan)

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Volunteer Program

question icon How does your organization get paid?
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Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one...

Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one department, there is a possibility of receiving separate checks.

Each volunteer will receive one volunteer voucher for each shift completed. One voucher is good for one of the following choices:
 

  • One Hersheypark admission during the current season
  • One admission to the current Hersheypark In The Dark event
  • One admission to the current Hersheypark Christmas Candylane event
  • One vehicle admission to Hershey Sweet Lights, seating 8 passengers or less only; ticket is valid Sunday - Thursday only
Vouchers can be redeemed at the Season Pass Office at HersheyparkView the Season Pass Office hours or call 717-534-3900. Please be sure to check the redemption date on each volunteer voucher as they do have an expiration date. Once the date has passed, you will not be permitted to redeem the voucher.
 

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Hersheypark Season Pass

question icon Does my season pass to Hersheypark cover the parking fees for Giant Center or Hersheypark Stadium?
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No, the season pass does not cover the parking fee for concerts, events or shows held at Giant Center or Hersheypark Stadium.

question icon Where is the Season Pass Office located?
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The Hersheypark Sason Pass Office is located to the left of Tram Drop Off behind the Ticketing Services Building.

question icon What happens if my credit card is declined on one of the monthly payment dates?
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You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will...

You will be notified by email if your credit card payment is declined. The charge will be attempted again on the following day and you will receive an additional email message if this attempt has also failed. If the payment continues to decline, you will be contacted by a member of the Season Pass team to collect payment for the amount due. If payment is not collected, the Season Pass will not be valid for entry to Hersheypark or ZooAmerica and the pass will be confiscated if attempted to be used at the Main Entrance for either attraction.

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The Boardwalk At Hersheypark

question icon Are Cabanas available for rental at The Boardwalk?
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All guests have the opportunity to reserve a cabana 7 days prior to their visit. Hersheypark Season Pass holders and Hershey Resorts' guests may book at any time by providing their reservation confirmation number or Season Pass ID number. Cabanas...

All guests have the opportunity to reserve a cabana 7 days prior to their visit. Hersheypark Season Pass holders and Hershey Resorts' guests may book at any time by providing their reservation confirmation number or Season Pass ID number. Cabanas accommodate a maximum of 7 guests. Cabana price is based on 4 occupants. Fee charged for additional occupants. Please call 717-508-1959 to check availability.

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Hersheypark Season Pass

question icon May I pay off my balance at any time?
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Yes, balances may be paid off at any time by visiting the Season Pass Office in person or calling 717-534-3900 and speaking to one of our Season Pass team members.

Security

question icon What is the parking fee, and what are the transportation options?
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There is a daily parking fee of $15 per vehicle, and $25 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. The Tram drop-off and...

There is a daily parking fee of $15 per vehicle, and $25 per camper, with no overnight parking. From our parking lots to the Hersheypark entrance, our tram service runs approximately every 15 minutes from Park opening to closing. The Tram drop-off and pick-up area is in Founder's Way, just outside the main entrance. Tram service may be interrupted due to special events or weather conditions. Hersheypark Season Pass Holders enjoy free parking and guests of Hershey Lodge, The Hotel Hershey, and Hersheypark Camping Resort, enjoy free shuttle bus service to and from the Park from those properties. Shuttles run approximately every 1/2 hour depending on traffic. Guests wishing to visit The Hershey Story Museum or downtown Hershey may take the Chocolate Avenue Shuttle. It runs between Hershey's Chocolate World Attraction and the Hershey Intermodal Stop in downtown Hershey, next to The Hershey Story Museum.

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Ticketing

question icon What forms of payment does Hersheypark accept?
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We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be...

We accept cash, major credit cards, all Hershey Entertainment & Resorts gift cards, and the Hershey Card for payment in most places throughout the Park. (Free-standing food and retail carts are cash-only.) Hersheypark or Hershey gift cards can be redeemed throughout Hershey for entertainment, dining, and other purchases. Gift cards can be purchased in any denomination at all Guest Services and retail locations, as well as in the Season Pass Office, Ticketing Services Building, and at the ZooAmerica admissions desk. Shop online for gift cards.  The Hershey Card is a convenience for guests of Hershey Lodge and The Hotel Hershey, The Official Resorts of Hersheypark. The Hershey Card is a room key and charge card all in one, allowing guests to charge costs back to their room throughout their stay here in Hershey. ATMs are conveniently located throughout the Park at the Ticketing Services Building, in Founder's Kitchen, at the Play Dome Arcade, on Decades Patio, next to Skyrush in The Hollow, and in the Overlook Arcade in Kissing Tower Hill.

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Rides Policy

question icon Is there a Fast Track* Program?
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Yes, Fast Track Pass is available! With our Fast Track Pass, skip the lines on select attractions to maximize your Hersheypark experience. Fast Track Passes are available at any in-park Guest Services and Hospitality Services inside the main entrance and...

Yes, Fast Track Pass is available! With our Fast Track Pass, skip the lines on select attractions to maximize your Hersheypark experience. Fast Track Passes are available at any in-park Guest Services and Hospitality Services inside the main entrance and online at Hersheypark.com. Limited quantities are available. Program and pricing are subject to change without notice. Rides subject to change without notice and weather permitting. Park admission not included. 

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Hersheypark Season Pass

question icon Are there any finance or interest charges for selecting this payment option?
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No, there are no finance or interest charges for selecting a payment plan as your payment method online or in person at the Season Pass Office or over the phone.

question icon Can I change the credit or debit card on file during the payment period?
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Yes, you may change the credit card or debit card used for payment by calling the Hersheypark Season Pass office at 717-534-3900 or visiting the office in person.

Guest Services

question icon What if I have my pet with me?
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For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our...

For the safety of guests and pets alike, pets are not permitted within Hersheypark, and please do not leave pets in your car. During our regular summer season, mid-May through mid-September, and during our seasonal events, pets can stay in our "Barking Lot" located under the West Stand of Hersheypark Stadium near the entrance to the Park for a nominal fee. Space is limited and available on a first-come-first-serve basis. All dogs must be current on all vaccinations for Rabies, Distemper, and Bordatella (canine cough), and they must be flea/tick free. The dog owner must also provide a copy of an up-to-date Rabies vaccination certificate as proof at the time the dog enters our facility. A Rabies vaccination tag alone will not be sufficient. The Barking Lot is not available for overnight accommodations. Service animals are allowed inside Hersheypark.

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Volunteer Program

question icon What jobs are available?
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The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility. Food &...

The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year-round shifts are available.

Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.

Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.

Retail: Stocking and maintaining cleanliness of shops, selling items to guests and operating a cash register.

Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.

Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

Guest Services (Used at ZooAmerica Guest Services Only): Will need to be able to work in outdoor location at Hersheypark/ZooAmerica bridge. Handstamp and record guests entering ZooAmericafrom Hersheypark. Ensure guests returning to Hersheypark from ZooAmerica have the proper handstamp.

ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures Of The Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.

Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.

Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.

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Weather Policy

question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher.

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

Any Precipitation
For guest comfort, these rides will close during any precipitation: Skyrush®, Storm Runner®, and Wild Mouse℠.

Cold Temperatures
These rides MAY close when temperatures approach 38 degrees or lower: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower; Kissing Tower; Lightning Racer; Capital BlueCross Monorail; Sidewinder; Skyrush; sooperdooperLooper; Storm Runner; Wild Mouse; and Wildcat.
These rides MAY close when temperatures are 65 degrees or lower: Bayside Pier; Breakers Edge Water Coaster; Coal Cracker; Coastline Plunge; East Coast Waterworks; Intercoastal Waterway; Sandcastle Cove; Shoreline Sprayground; The Shore; Tidal Force; Waverider; and Whitecap Racer.
It may not be possible to identify which rides will be closed at specific times due to varying degrees of effects from inclement weather on our rides and attractions. We appreciate your understanding as we work to keep you safe and having fun!

Glaring Sun​
These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable: Bizzy Bees℠; Convoy℠; Dinosaur-Go-Round; Frog Hopper; Ladybug; Merry Derry Dip Fun Slides; Mini Pirate; and Tiny Tracks℠.

Heavy Precipitation​
These rides MAY close: Bayside Pier℠; Breakers Edge℠ Water Coaster; Coal Cracker℠; Coastline Plunge; Cocoa Cruiser℠; Comet℠; East Coast Waterworks℠; Fahrenheit®; Ferris Wheel; Great Bear®; Hershey Triple Tower℠; Intercoastal Waterway; Kissing Tower®; Lightning Racer®; Capital BlueCross Monorail; Sandcastle Cove; Shoreline Sprayground; Sidewinder℠; Skyview; sooperdooperLooper®; The Shore; Tidal Force®; Trailblazer℠; Waverider; Whitecap℠ Racer, and Wildcat℠.

High Winds
The following rides MAY close given winds greater than 25 mph: Frontier Flyers℠ and Kissing Tower.
The following rides may close with winds greater than 30 mph: Balloon Flite℠; Coastline Plunge; Cocoa Cruiser; East Coast Waterworks; Fahrenheit; Ferris Wheel; Hershey Triple Tower; Merry Derry Dip® Fun Slides; Sandcastle Cove ; Sidewinder; Skyrush; Skyview; Sweet Swing℠; Swing Thing℠; Tea Cups℠, and Tidal Force.
Winds greater than 35 mph may impact: Breaker’s Edge Water Coaster; Frog Hopper℠; Music Express; Storm Runner; The Claw℠; Whitecap Racer; and Wild Mouse.

At wind speeds greater than 40 mph, all remaining rides will close: Coal Cracker; Great Bear; Lightning Racer; Mini Pirate℠; Trailblazer; Wave Swinger; Wildcat; Pirate, and The Howler℠.

Glaring Sun
These rides may be closed due to the effects of glaring sun causing seating structures to be uncomfortable: Bizzy Bees℠; Convoy℠; Dinosaur-Go-Round; Frog Hopper; Ladybug; Merry Derry Dip Fun Slides; Mini Pirate; and Tiny Tracks℠.

Cold Temperatures
These rides MAY close when temperatures approach 38 degrees or lower: Fahrenheit; Ferris Wheel; Great Bear; Hershey Triple Tower;

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Hersheypark Season Pass

question icon When is 1-Hour Early Access with Hersheypark Sweet Start?
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Hersheypark Sweet Start is available select dates during the Summer operating season. Visit the Extra Hours of Happy page for details. 

Guest Services

question icon What assistance is available for Guests with Disabilities?
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Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit. Guests should visit Hospitality Services or any in-park Guest Services location to enroll in our Rider & Safety Accessibility Program. Guests will be asked to...

Hersheypark offers Accessibility Assistance information for our guests to enjoy their visit. Guests should visit Hospitality Services or any in-park Guest Services location to enroll in our Rider & Safety Accessibility Program. Guests will be asked to complete and sign a Ride Accessibility Questionnaire. Based on the responses on the questionnaire, guests will receive a Boarding Pass with a list of rides they may be able to enjoy. Guests will also receive a wristband signifying their participation in this program. Guests are welcome to enter with their own wheelchairs but must be enrolled in our Ride Accessibility Program in order to receive exit clearance at our attractions. You can download the Ride Accessibility Questionnaire below if you would like to print and complete it prior to arriving at the Park. Please bring your completed questionnaire to Hospitality Services located inside the Park on the right, just past our stroller rental. We hope that you will find this to be helpful in planning your day! View Rider Safety & Accessibility Guide and Ride Accessibility Questionnaire.​

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Security

question icon Can I use my GoPro in Hersheypark?
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You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers...

You are welcome to film your experience while walking through the Park. Please note, however, that Hersheypark will not allow your GoPro to be used while riding a ride. It is considered a loose article and can cause harm to yourself or other passengers (even if you have it strapped or harnessed to yourself). Our Park policy also states that we do not allow video taping on any of the attractions.

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Volunteer Program

question icon I have completed the applications and other documents, now what?
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After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email: Mail Volunteer Program Coordinator c/o Hersheypark F&B/Rides Scheduling & Personnel 100 West Hersheypark Drive Hershey,...

After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email:

Mail
Volunteer Program Coordinator
c/o Hersheypark F&B/Rides Scheduling & Personnel
100 West Hersheypark Drive
Hershey, PA 17033

Fax
717-312-3544

Email
Volunteer@HersheyPA.com

Once we have received your organization's information and approved your paperwork, a confirmation letter will be sent to your group. We will try to place you in your first choice department(s); however, it is subject to availability. Once your information is passed on to a department, that department will contact you with available volunteer dates.

If your group leader or group availability changes, please be sure to call the Volunteer Program Coordinator at 717-534-3156 with the new or updated information. You may also contact us by email, Volunteer@HersheyPA.com.

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