FAQs


Frequently Asked Questions
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Top Ten Questions

question icon When does Hersheypark® open in 2024?
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The 2024 Hersheypark operating calendar begins March 29, 2024. Check out our operating calendar and stay tuned for hours released in March. Tickets for the 2024 operating season can be purchased on Hersheypark.com for the Best Price Of The Year! 2024 tickets purchased online can be used...

The 2024 Hersheypark operating calendar begins March 29, 2024. Check out our operating calendar and stay tuned for hours released in March.

Tickets for the 2024 operating season can be purchased on Hersheypark.com for the Best Price Of The Year! 2024 tickets purchased online can be used any public operating day from March 29, 2024 through January 1, 2025.

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question icon What are the options for 2024 Season Passes?
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New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which...

New for 2024, guests have more choices than ever for their 2024 Season Passes with Giant Size, King Size, Full Size, Bite Size and a Pre-K Pass as an extra perk for a child in a family with a Full, King or Giant Size Pass. We have a great comparison chart on our website to help you decide which one is right for you. Please note, Giant Size Season Pass quantities are limited and may sell out. If you are interested in a Giant Size Season Pass, we encourage you to purchase early to get the best price and avoid missing out!

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question icon What are the extra hours included with Preview Plan and Hersheypark® Sweet Start?
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Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview.  Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of...

Guests with any 2024 ticket type may enjoy Hersheypark for free extra hours the night before their full-day visit. Your Hersheypark admission ticket will be scanned for preview. 

Sweet Start allows Full Size and King Size Season Pass Holders and guests of The Official Resorts of Hersheypark to enjoy 1-hour early access during the summer public operating season only (May 23 through September 8, 2024). Sweet Start is not available for Bite Size Season Pass Holders, even when entering with Full Size or King Size Pass Holder.
 

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question icon What is your weather policy?
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While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety...

While our goal is to have all attractions available during scheduled operating hours, weather conditions like rain, lightning, wind, snow, and certain temperatures can temporarily cause attractions to close. Hersheypark® remains open during inclement weather conditions and offers a variety of indoor activities including entertainment shows, dining options, shopping, game arcades, exhibits at ZooAmerica®, as well as rides under cover while you wait for the weather to clear. 

Hersheypark makes every effort to reopen the rides and attractions as quickly and safely as possible after the inclement weather conditions cease. In the event the inclement weather conditions cause the majority of major rides and attractions to close for a continuous 60 minutes on a public operating day, a Return Visit Voucher may be issued for a return visit for the current operating season. Please present your ticket stub or receipt of purchase to any Guest Services location or Hospitality Services to receive your Return Visit Voucher (note, not valid for private events).

Download and check the Hersheypark Mobile App for an up-to-date listing of closed rides and ride wait times.

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question icon What is The Boardwalk At Hersheypark®?
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Hersheypark features an entire water park, featuring 16 unique water attractions in The Boardwalk At Hersheypark. The Boardwalk is open Memorial Day through Labor Day. View Water Park Rides

question icon Hersheypark® is cashless. What type of payments will Hersheypark accept?
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Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around...

Hersheypark® is cashless and accepts all major credit cards, debit cards and Hersheypark gift cards, as well as Apple Pay, Samsung Pay and Google Pay. For guests who may not have credit or debit cards, they can convert cash to prepaid debit cards at the Cash-to-Card kiosks stationed around the park. There is no fee to load cash onto a card at these kiosks.  Please check the app for locations. For games, you will need to purchase a separate Gaming Card at gaming locations, which you can load via cashless payment. Please note The Chocolatier, Ticketing Services and Parking still accept cash.

In place of cash, consider purchasing an e-gift card before your Park visit.

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question icon Where is Lost & Found located?
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Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations....

Lost and Found, located inside Hershey's Chocolatetown region near the Main Gate of Hersheypark® . Lost and Found is open during Park operating hours and is staffed by security. Ride operators and attendants are not responsible for articles left by patrons at the ride stations. Neither Hersheypark nor its employees assume responsibility for the loss of, or damage to, personal property. Locker storage is available throughout the Park.

To report a item that is lost, please visit the Lost and Found page

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question icon I accidentally bought the wrong ticket or Season Pass?
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Tickets and Season Passes are non-refundable. If you have accidentally purchased the wrong product, you can reach out to us at onlineticketshelp@hersheypa.com with your order number within 24 hours of your purchase and we will work to assist you.

question icon How are guests screened as they enter Hersheypark®?
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Evolv uses state of the art sensors and imaging technology to identify items that are not permitted inside our venue. Evolv technology does not employ metal detection systems and provides a frictionless experience for our guests as they enter.

question icon How do I purchase 2024 add-ons?
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The All-Year Drink Plan and two All-Summer Dining Plans are available for purchase online with a Season Pass or Season Pass renewal now. Please ensure you buy or renew simultaneously for ease of redemption.