Tired of trying to raise funds for your non-profit organization through selling pizzas, magazines and candy? Consider the Volunteer Program at the Hershey Entertainment Complex! Our Volunteer Program is the perfect fundraising opportunity for your organization to earn money, have fun doing it, and it is easy. If a group of 10 people works for one shift (5 hours), together they potentially can make $300 for the organization. If you are interested in assisting us in our operations, in return we will assist you with yours.
Within Hershey Entertainment & Resorts, the Hershey Entertainment Complex, which is comprised of Hersheypark, Hersheypark Arena, Hersheypark Stadium, and the Giant Center, offers a wide selection of job tasks that need to be completed during times of the season when our staffing is not up to its full potential. Typically those times of the year are mid-April weekends through Memorial Day, and mid-August through the end of September. Select groups will be asked to work needed shifts for our shoulder season events, which include Halloween in Hershey and Christmas Candylane, as well as assist at Giant Center during the hockey season. After a group’s shift is completed, a check will be made out to the non-profit organization within one month of the completed shift. You help Hershey Entertainment & Resorts by providing your assistance through our daily operations and we help your organization raise the funds it desires.
The full list of requirements can be found in the Agreement. All volunteers must be at least 18 years of age, and must represent an approved non-profit organization.
Service groups, church groups, community organizations, school and social clubs may be able to qualify. There is no minimum or maximum number of participants for each organization. However, large groups may be divided up and scheduled at different times depending on availability. You will be assigned to one of the departments described below depending on the group’s availability and the departments needs.
Your organization needs to complete the following in order to participate in our Volunteer Program:
After completing the Volunteer Program Agreement and the W9 Form, please return them via mail, fax, or email:
Volunteer Program Coordinator
c/o Hersheypark F&B/Rides Scheduling & Personnel
100 West Hersheypark Drive
Hershey, PA 17033
Once we have received your organization's information and approved your paperwork a confirmation letter will be sent to your group, we will try to place you in your first choice department(s); however, it is subject to availability. Once your information is passed on to a department, that department will contact you with available volunteering dates.
If your group leader or group availability changes, please be sure to call the Volunteer Program Coordinator at 717-534-3156 with the new or updated information. You may also contact us by email, Volunteer@HersheyPA.com.
The most important thing is to be friendly, courteous, and have a positive attitude. You will find that our positions require very basic duties. In fact, specific training is offered at the beginning of your shift. You will work side-by-side or within close proximity to an Entertainment Complex employee who will assist you with questions or problems that may arise during your working experience.
Groups will receive a shift fee (see agreement) per volunteer in the form of a check issued by Hershey Entertainment & Resorts. Payments are processed once a month and sent to the nonprofit organization. If your group works in more than one department, there is a possibility of receiving separate checks.
Each volunteer will receive one volunteer voucher for each shift completed. One voucher is good for one of the following choices:
The Hershey Entertainment Complex uses volunteer groups to assist with special staffing needs at various times throughout the year in the following departments. Groups are selected based on their availability and flexibility.
Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year round shifts are available.
Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.
Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.
Retail: Stocking and maintain cleanliness of shops, selling items to guests and operating a cash register.
Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.
Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.
Guest Services (Used at ZooAmerica Guest Services Only): Will need to be able to work in outdoor location at Hersheypark/ZooAmerica bridge. Handstamp and record guests entering ZooAmerica from Hersheypark. Ensure guests returning to Hersheypark from ZooAmerica have the proper handstamp.
ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures of the Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.
Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.
Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.
**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of weather conditions; including, heat, cold, and inclement weather.
Everything our guests see contributes to his/her impression of our facility; therefore, we ask that all volunteers present a neat and clean image. Although volunteers are not required to wear a uniform, we require that our volunteer groups still maintain a consistent look. Please read below for Hershey Entertainment & Resorts volunteer group appearance guidelines.
Pants: Khaki or tan colored pants, shorts or Bermudas are acceptable. Rips, tears or cargo pockets are not permitted. No jeans or capri pants.
Shirts: Park issued or solid white colored polo shirt (excluding Food and Beverage) and name tag are required. Aprons and hair nets will be provided for Food and Beverage volunteers.
Shoes: Comfortable sneakers with covered heels are required. High heels, clogs, and open toed footwear (including sandals and flip flops) are not permitted.
If a volunteer wears anything that does not comply with our volunteer appearance policy, they will be asked to leave.
Breaks will not be issued. Since the shifts are all five (5) hours or less, breaks will not be available.
NO, they will not be admitted to the Park or an event without purchasing a ticket. If a child purchases a ticket and enters the Park or an event, they are not allowed to be in designated work areas.
We may be forced to operate on a limited basis; however, don’t assume that your group will not be needed. If your services are not required due to inclement weather, or any other operational reason, Hershey Entertainment Complex management will contact your group leader as early as possible. For this reason, we suggest you develop a “quick call” system within your group.
If your services are required and your group cancels or fails to report, you will receive no payment and be removed from our list of program participants. In any event, please call the department in which you are scheduled to work if you have any questions.